PrismTag Support & Documentation
Need assistance, want to report an issue, or have a feature suggestion? Here is how to get help and troubleshoot common questions:
GitHub Repository & Issues: Submit bug reports, view source code, or request features at https://github.com/kcommerce/prismtag-editor/issues.
Direct Email Contact: Reach out for support, questions, or inquiries directly at kcommerce@gmail.com.
Troubleshooting & FAQ
Does PrismTag upload my audio files?
No. PrismTag operates strictly on the client side. All parsing, frame restructuring, image cropping, and file downloads execute inside your browser's local memory with zero remote server connections.
Why did my cover art change size?
The built-in cropper exports clean 1:1 square images formatted as optimized JPEGs (at your chosen resolution of 300px, 400px, or 600px). This strips heavy EXIF metadata and prevents multi-megabyte audio file bloat.
Are special character sets and Thai text supported?
Yes. PrismTag encodes and decodes text using UTF-16 Little Endian (utf-16le) with standard byte order marks (0xFF 0xFE), ensuring Thai, Japanese, and other non-Latin scripts display without corrupt characters or mojibake.
Which audio formats are compatible?
PrismTag is purpose-built for MP3 files utilizing standard ID3v2.3 tagging specifications.