Help & Support

Welcome to Preparation Guide Support

If you are facing any problem while using Preparation Guide, please check the relevant section below.

1. Login & Sign-Up

If you are unable to log in or create an account:

• Check your internet connection.

• Make sure you are using the correct email address or phone number.

• If you use Google Sign-In, make sure the correct Google account is selected.

• Try closing and reopening the App.

• Update the App to the latest available version.

If the problem continues, contact our support team.

2. Google Sign-In Problem

If Google Sign-In is not working:

• Check your internet connection.

• Make sure Google Play Services are updated.

• Try again after restarting the App.

• Make sure you have selected the correct Google account.

If the issue continues, contact support.

3. Mock Test Problems

If you experience a problem while attempting a mock test:

• Make sure the mock test has been downloaded completely if offline access is required.

• Check your available device storage.

• Restart the App and try again.

• Make sure you are using the latest version of Preparation Guide.

4. Score & Result Problems

If your score or result appears incorrect or does not appear:

• Check your internet connection if the result needs to be synchronized.

• Reopen the App and check your attempt history.

• Make sure you completed the test properly.

If the problem continues, contact support and provide your User ID, Mock Test ID, and approximate date/time of the attempt.

5. Notification Problems

If you are not receiving notifications:

• Check whether notifications are enabled in the App.

• Check notification permission in your device settings.

• Make sure battery-saving restrictions are not preventing notifications.

6. Account Problems

For account-related issues such as:

• Changing account information

• Login problems

• Google Sign-In problems

• Account access problems

• Account deletion

Please contact our support team.

7. Report a Problem

When reporting a problem, please provide:

• User ID

• Device model

• App version

• Description of the problem

• Screenshot, if applicable

• Mock Test ID, if the problem is related to a mock test

Please do not send your password, OTP, or other sensitive authentication information.

8. Account Deletion

If you want to delete your Preparation Guide account and associated personal data, please use the account deletion option available in the App or visit our Account Deletion page.

9. Contact Support

Email:
preparationguide7@gmail.com

App: Preparation Guide

Country: India

We will try to respond to support requests as soon as reasonably possible.