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Work Experience and Education Background
Certifications
Expertise and Designs
Workย
Experience
Jan 2026 - Present Customer Success Enablement Manager (TDCX)
Aug 2025 - Jan 2026 Operations Analystย (TDCX)
Oct 2024 - Aug 2025 Customer Enablement Support (TDCX)
Apr 2020 - Jul 2024 CX Ops & Enablement Specialist (Everise)
May 2019 - Feb 2020 Subject-Matter Expert (Sykes Asia)
Jul 2018 - Apr 2019 Lead Mentor (Teleperformance)
Nov 2017- Jun 2018 Sales Representative (VXI)
Mar 2016 - Aug 2017 Customer Success Support (Sitel)
Education
Jun 2014 - Mar 2018 BS Business Management
Access Computer College
What's cool about me
What's cool about me
Certifications
Lean Six Sigma White Belt
Six Sigma PH | Feb 2024
Social Media Marketing and Management
Institute of Management, Technology & Finance | Sep 2023
Project Management
Institute of Management, Technology & Finance | Aug 2023
What I Do
I maximize SaaS performance by designing scalable user training playbooks, establishing rigorous quality standards, and building data models that optimize customer success metrics.
Let's Work Together
Let's Work Together
cabriljc1@gmail.com
(+63) 916 426 7101
Valenzuela City, Metro Manila, Philippines
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