Privacy Policy

Last updated: September 25, 2026

Overview

Poolnet is a pool service management application designed to help pool service professionals manage customer information, service routes, maintenance records, and related business activities.

This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared with third-party service providers, and what rights you have regarding your personal information.

About Us

Poolnet is operated by Poolnet LLC.

For any privacy-related questions or requests, please contact us at:

support@poolnet.app

Information We Collect

When you create an account or use Poolnet, we may collect and process the following categories of information:

Account Information

• Your name and email address.

• Your account credentials and authentication information.

• Your business name and business profile information.

Customer and Business Information

• Customer names, addresses, and contact details that you enter into the application.

• Service notes, maintenance records, and service history.

• Information about service routes, scheduled stops, and completed visits.

• Information about employees or other service professionals you manage through the application.

• Photos and other content you choose to upload.

Location Information

Poolnet may access your device's location while you are using the application to support location-based features, including obtaining GPS coordinates for service stops and helping you search for or identify addresses.

Location access is used only when necessary to provide these features. You can manage or disable location permissions through your device settings, although certain location-based features may no longer function properly.

Information Collected Automatically

Our service providers may process limited technical information necessary to operate, maintain, and secure Poolnet, such as connection information, diagnostic data, and technical logs.

We do not use this information to track your activity across other applications or websites for advertising purposes.

How We Use Your Information

We use the information described in this policy solely to provide, maintain, and improve the functionality of Poolnet.

Specifically, we use your information to:

• Create and authenticate user accounts.

• Maintain account security and prevent unauthorized access.

• Store, organize, and display customer information and service routes.

• Manage maintenance records, service history, and service reports.

• Provide location-based features, including GPS coordinates and address search.

• Send service reports and other transactional emails when requested or initiated by you.

• Manage business profiles and information about service professionals.

• Respond to support requests and comply with applicable legal obligations.

We do not sell your personal information. We do not use your information for targeted advertising.

We do not use customer information or uploaded content for purposes unrelated to providing the Poolnet service, except where required by law or necessary to protect the security of our services.

Third-Party Services

Poolnet relies on third-party service providers to operate certain parts of the application and website.

These providers may process information on our behalf only to the extent necessary to perform their respective functions.

Our service providers include:

• Supabase — account authentication, database hosting, and data storage.

• Resend — delivery of transactional emails and service reports.

• Cloudflare — website hosting, content delivery, and infrastructure security.

• Mapbox — address search, autocomplete, and location-related functionality.

• Formspree — processing of website contact forms, early-access requests, and launch notifications.

Each provider processes information in accordance with its own privacy policy and applicable data protection requirements.

We do not authorize these providers to use your personal information for their own unrelated advertising purposes.

We may also disclose information when required by law, to respond to valid legal requests, or to protect the rights, safety, and security of Poolnet, our users, or others.

Data Storage and Security

Your account information and business data are stored using third-party infrastructure providers, including Supabase.

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.

Data Retention and Account Deletion

We retain your personal information for as long as your account remains active or as reasonably necessary to provide the Poolnet service.

If you delete your account through the application, your profile, business data, and associated account information will be permanently deleted from our active systems, subject to any limited retention required by applicable law or necessary for security and legal compliance.

Certain information may remain temporarily in encrypted backups or system logs until it is removed through our ordinary retention processes.

If you need assistance with account deletion or have questions about the information associated with your account, contact us at support@poolnet.app.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request a copy or export of your personal information, where applicable.

• Object to or request restrictions on certain processing activities, where applicable.

• Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us at: support@poolnet.app

We may need to verify your identity before processing certain requests. We will respond in accordance with applicable data protection laws.

International Data Transfers

Poolnet and its third-party service providers may process or store information in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards will be implemented to protect personal information transferred internationally.

Children's Privacy

Poolnet is a business-oriented service and is not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our application, services, or legal obligations.

When we make material changes, we will update the date at the top of this page and, where required by applicable law, provide additional notice.

We encourage you to review this page periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

Poolnet LLC

Email: support@poolnet.app

© 2026 Poolnet. All rights reserved.