Delete your ReForest Balloon account and data
Last updated: 31 October 2026
This page explains how to request deletion of an account and associated data for ReForest Balloon, developed by Nang Phung (Android package: com.NangPhung.ReforestBalloon).
How to request deletion
1. Send an email to ptnang1986@gmail.com.
2. Use the subject: ReForest Balloon account deletion request.
3. In the message, include the Google Play Games player name or player ID associated with the game, if available, the platform you use (Android), and an approximate date when you last played. This information helps us locate the correct game account.
4. Do not send your Google password, authentication codes, complete payment details, or other sensitive credentials. We will never ask for your password.
5. We may ask you to complete an ownership-verification step while signed in to the relevant Google Play Games account. Processing begins after ownership is verified. We aim to complete a verified request within 30 days and will confirm completion by email.
Data deleted from systems under our control
After a verified request is completed, we delete or make inaccessible:
The internal account mapping associated with the Google Play Games identity;
server-side game progress and cloud-save snapshots;
levels, inventory, virtual currency, lives, rewards, cooldowns, and daily-reward account records;
server-side installation and device identifiers linked to the account; and
game-side purchase and entitlement fulfilment state held by us.
Data temporarily retained
A one-way hashed account-deletion tombstone may be retained for up to 7 days to prevent old sessions from restoring a deleted account. A short-lived device reward-abuse guard may remain for up to 3 days. These records are used only for security, fraud prevention, and deletion integrity and then expire.
Operational or security logs may be retained only for as long as reasonably necessary to investigate abuse, maintain service security, or meet legal obligations. Transaction records that must be retained by law may be kept for the legally required period.
Data on your device and with third parties
Deleting the server account does not automatically remove data stored locally on your device. Clear the app's storage or uninstall ReForest Balloon to remove local data.
Google Play, Google Play Games, Unity LevelPlay, Unity Ads, payment providers, and advertising partners may retain information under their own policies and legal obligations. We cannot directly delete information controlled solely by those providers. You may manage or delete that information through the relevant provider account and privacy settings.
Privacy policy
For complete information about collection, use, sharing, and retention, see:
https://sites.google.com/view/policy-reforestballoon
Contact
Account deletion and privacy requests:
ptnang1986@gmail.com