Playbox VR Privacy Policy

Effective date: August 31, 2026

This Privacy Policy explains how Playbox VR, operated by Coolez, collects, uses, shares, and protects information when you use the game.

What information does Playbox VR use?

When you play Playbox VR, some information is needed to make things like your profile, multiplayer, purchases, progress, and moderation work.

This can include:

• Your account: Your PlayFab player ID, login/device ID, and Meta ID when it's available to us.

• Your profile: Your display name, fur color, cosmetics, settings, and other things you choose for your character.

• Your progress: Things like Play Coins, quests, inventory, purchases, kills, playtime, leaderboard scores, maps, rooms, and saved progress.

• Multiplayer: Information needed to connect you with other players, such as what room you're in, player interactions, connection details, your IP address, and some information about your device.

• Voice chat: When you use voice chat, your audio is sent through Photon Voice so other players can hear you. We don't intentionally record or save your conversations.

• Reports and moderation: If someone gets reported, muted, kicked, or banned, we may keep information about what happened. This can include usernames, player IDs, the reason for a report, votes, and past moderation actions.

• Game problems: We may get information about crashes, errors, connection problems, performance, your device type, and which version of Playbox VR you're using.

• Purchases: We may know that you bought or own something in Playbox VR, such as a cosmetic or supporter pack. The store/platform handles the actual payment. We don't get your full credit or debit card number.

If you send us a report or ask for help and choose to give us your email, we'll use it to contact you about that request.

2. How We Use Information

We use this information to:

• Create and keep player accounts.

• Save game progress, Play Coins, cosmetics, settings.

• Keep public and private multiplayer rooms working. 

• Provide real-time multiplayer and voice-chat features.

• Display names, statistics, and leaderboard positions.

• Process purchases and provide purchased content.

• Detect cheating, abuse, harassment, and violations of game rules.

• See reports and apply moderation actions this includes mutes, kicks, bans.

• Fix errors, improve the game, secure the game, and prevent fraud.

• Comply with requirements and policies.

3. Information Shared With Other Players

Other players may see your:

• Display name and character look.

• Voice communications when/if enabled by user.

• Gameplay actions and multiplayer actions.

• Leaderboard states, including kills and playtime.

• Public room information and player count.

Do not use your real name as your display name or share personal info through voice chat.

4. Service Providers

PlayboxVR uses third party services needed to word the game:

Mircosoft Playfab - for player accounts, saved progress, currency, leader boards, moderation infomation. See the Microsoft Privacy Statement.

Photon by Exit games - for muiliplayer networking and voice communiaction. Photon may precces players IDs, IP addresses, connection data and live voices. See the Photon Privacy Policy.

Meta Platforms - See the Meta Privacy Policy.

These providers may take information in countries out side your country of the residence under their privacy polices

We DO NOT sell player's personal information. Playbox VR does not use personal information for advertisting

5. Data Retention

We keep your information for as long as necessary for Playbox VR to make your account to operate and work, this also protects players and resolves issue. 

Gameplay and account information while your account is live/active. Report, bans, and moderation records may be kept for safety, abuse provention, and enforcement uses.

Third-party provides may keep information to their requirments

6. Requesting Access, Correction, or Deletion

You can ask to see, fix, or delete information connected to your Playbox VR account.

Send an email to galaxypy783@gmail.com with the subject Playbox VR Data Request.

Please include:

• Your in-game name.

• Your PlayFab ID or Meta username, if you know it.

• Whether you want to see, fix, or delete your information.

Don't send us your password or payment information.

We may ask for some extra information to make sure the account actually belongs to you.

We usually try to respond within 3 days, but it may take longer when we're busy. We'll always follow any response time required by law.

If you ask us to delete your account information, you may permanently lose things like your saved progress, Play Coins, cosmetics, stats, and other account data.

We may need to keep some records for a while for security, fraud prevention, legal reasons, or to keep an active ban in place.

7. Voice Chat and Safety

Voice chat allows players to communicate in real time. Other players may hear what you say. Players can use available mute and reporting features when they encounter inappropriate behavior.

Although Playbox VR does not intentionally record voice conversations, voice data must be transmitted through Photon Voice for other players to hear it.

8. Children’s Privacy

Playbox VR is intended for users aged 13 or older, or the applicable minimum age in the user’s region. We do not knowingly collect personal information from children below the applicable minimum age.

If you think a child who isn't old enough to use Playbox VR has shared personal information with us, email galaxypy783@gmail.com. Let us know what happened and we'll review the request and delete the information when required.

9. Security

We do our best to keep player information safe, but no online game or service can be 100% secure.

Please don't share private information with other players. This includes passwords, payment details, your home address, or anything else you wouldn't want strangers to know..

Changes to this Privacy Policy

We might change this Privacy Policy as Playbox VR gets new features or changes how things work.

When we make a change, we'll update the date at the top of this page. If it's something important, we may also let players know in the game or through the platform.

11. Contact

For any questions

Developer: Coolez
Email: galaxypy783@gmail.com
Game: Playbox VR