學術期刊
AI Chatbot(聊天機器人)
一.Chatbot基礎暨背景知識
1.Chatbots: History, technology, and applications , Machine Learning with Applications ,2020
2.Chatbots for learning: A review of educational chatbots for the Facebook Messenger
二.AI ChatBot應用
1.AI Chatbot for Tourism Recommendations A Case Study in the City of Jeddah, Saudi Arabia
2.Chatbot e-service and customer satisfaction regarding luxury brands
3.Chatbot usage in restaurant takeout orders: A comparison study of three ordering methods
4.Chatbots in retailers’ customer communication: How to measure their acceptance?
5.聊天軟體機器人技術應用於大學圖書館 虛擬參考諮詢服務建置過程與評估研究
6.Chatting with chatbots: Sign making in text-based human-computer interaction
7.CSIEC: A computer assisted English learning chatbot based on textual knowledge and reasoning
8.基於檢索方法的中文幽默對話系統之建置應用與評估
9.Making conversations with chatbots more personalized
10.Tell Me About Yourself: Using an AI-Powered Chatbot to Conduct Conversational Surveys with Open-ended Questions
11.Understanding the attitude and intention to use smartphone chatbots for shopping
12.UNDERSTANDING THE FACTORS THAT AFFECT THE SUSTAINED USE OF CHATBOTS WITHIN ORGANIZATIONS
13.Customer service chatbots: Anthropomorphism and adoption
14.My Chatbot Companion - a Study of Human-Chatbot Relationships
三.相關理論模式
1.Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
2.The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
3.The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
4.運用修正版 Delone and Mclean 資訊系統成功模式探討影響 行動輔修系統使用者滿意度之關鍵因素
5.Davis, F.D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly, 13(3), 319-340.
6.Bansal, H., & Khan, R. (2018). A review paper on human computer interaction. International Journal of Advanced Research in Computer Science and Software Engineering, 8(53), http://dx.doi.org/10.23956/ijarcsse.v8i4.630.
7.Everett M. Rogers, Diffusion of Innovations, Fifth Edition 2003, Free Press, New York, p221
8.Technology Acceptance Model: A Survey of Literature