PickupLock Support

Need help with PickupLock?

Contact us at:

pickuplockapp@gmail.com

What PickupLock does

PickupLock helps Shopify merchants block shipping when a cart contains pickup-only products.

How to use PickupLock

1. Add this exact product tag to products that must only be picked up in store:

ship:pickup_only

2. Enable the PickupLock cart warning in your Shopify theme editor.

3. Make sure local pickup is enabled in Shopify.

4. Test your store before launch.

Recommended tests

Test 1: Normal product only

Expected result: Shipping should be available.

Test 2: Pickup-only product only

Expected result: Shipping should be blocked, and pickup should remain available.

Test 3: Mixed cart

Expected result: If the cart contains both normal products and pickup-only products, shipping should be blocked for the entire order, and pickup should remain available.

Common issue: Pickup is not available

If pickup is not available, check the following:

- Local pickup is enabled in Shopify.

- The pickup location has a valid address.

- The product is in stock at the pickup location.

- The product is available on the Online Store sales channel.

- The product has the exact tag ship:pickup_only.

Common issue: Shipping is still available

Check the following:

- The product tag is exactly ship:pickup_only.

- The app is installed and active.

- The delivery customization is enabled.

- The cart contains a product with the pickup-only tag.

Support response time

We aim to respond to support requests within 2 business days.

Contact

pickuplockapp@gmail.com