def comptia_troubleshooting_playbook():
"""
A simple CompTIA+ troubleshooting playbook.
"""
print("Welcome to the CompTIA+ Troubleshooting Playbook!")
problem_description = input("Describe the problem you are experiencing: ")
# Basic troubleshooting steps (expand as needed)
print("\nInitial Troubleshooting Steps:")
print("1. Identify the problem: Is it hardware, software, network, or user-related?")
print("2. Isolate the problem: Can you reproduce the issue? What steps lead to it?")
print("3. Gather information: Check event logs, error messages, device manager.")
# Example of conditional troubleshooting based on keyword detection
if "network" in problem_description.lower():
print("\nNetwork Troubleshooting:")
print("- Check network cables and connections.")
print("- Restart your network devices (router, modem).")
print("- Verify network settings (IP address, subnet mask, DNS).")
print("- Test network connectivity with ping and other network tools.")
elif "hardware" in problem_description.lower():
print("\nHardware Troubleshooting:")
print("- Check device connections.")
print("- Inspect cables and ports for damage.")
print("- Try different ports/cables.")
print("- Check for physical damage to hardware components.")
print("- Listen for unusual noises.")
elif "software" in problem_description.lower():
print("\nSoftware Troubleshooting:")
print("- Check for updates.")
print("- Run antivirus scans.")
print("- Check event logs for errors.")
print("- Try system restore.")
print("- Try reinstalling the software.")
elif "user" in problem_description.lower():
print("\nUser Troubleshooting:")
print("- Verify user permissions and access rights.")
print("- Check the user's knowledge and experience.")
print("- Provide clear instructions.")
print("- Try a different user account.")
elif "internet" in problem_description.lower():
print("\nInternet Troubleshooting:")
print("- Check the internet connectivity by checking on another device.")
print("- Check modem and router lights for issues.")
print("- Restart the modem and router.")
print("- Contact internet service provider if necessary.")
else:
print("\nGeneral Troubleshooting:")
print("Try the following steps:")
print("- Restart the computer or device.")
print("- Check device manager for errors.")
print("- Run system diagnostics tools.")
# Further actions
print("\nNext Steps:")
print("1. If the problem persists, escalate to a senior technician.")
print("2. Document all troubleshooting steps and outcomes.")
print("3. Research similar issues online for solutions.")
if __name__ == "__main__":
comptia_troubleshooting_playbook()
Issues: These are the issues that you can look into using this code provided. They are compTIA+ troubleshooting suggestions that I learned during my pre-exam courses.
(copy and paste into a notebook to run;
type in one of the following issues)
Network
hardware
software
user
internet
general