Asus Support [WORK]

Title essentially is my current problem. My laptop screen broke it was under warranty so I sent it in to ASUS to have it fixed. It was fixed and sent back to me on 10-13-2023. Upon unboxing the laptop and trying to use it I noticed that everything was working fine until I tried to browse the internet and nothing would load even tho I was connected to my wifi. I tried reset and Turning it on and off multiple times to no avail. I finally caved and called ASUS support to talk to an IT member to see if we can solve this problem. The IT instructed me to go into my device manager and uninstall my wifi and Bluetooth drivers then reset my laptop. I followed the instructions. Once my laptop restarted the option to even search for wifi networks was gone completely. I was then instructed to load into my BIOS by the IT member. Inside the BIOS my wifi was connected and working fine as I tested it. I was then instructed to factory reset my laptop as this could possibly fix the issue. This process took awhile so the IT member gave me my case number and we agreed I would call back and explore options if that did not work. Once the factory reset was complete and I started my laptop from scratch once I got to the part where I need to connect to wifi to continue with the set up no wifi networks would pop up. I called back and was instructed to download the zip file on a flash drive on another computer and plug it into my new laptop which I did to no avail once again. Now they want me to send it back in for another repair. I was wondering if there was any other options would it be better to take it to a local repair store?

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Asus Support

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Notes:

Product Availability: Generally Available: Product is still in production and available through retail channels or partners. Discontinued: Product is no longer manufactured. Software Support: Supported: ADM and software updates will be continuously provided. Limited: Only ADM security updates will be provided. Ended: Device will not receive updates. Technical Support: Supported: Technical support and hardware repair or replacement services will be provided within the product warranty period. Limited: Technical support for the latest ADM and software functions that the product can install will be provided. Hardware repair or replacement services are subject to availability of replacement materials and/or components. Click here for more details on warranties. Warranty: The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Click here to learn more. ff782bc1db