Petuvio Support

Need help with Petuvio? We're here for you.

Contact Us

Email us at ricardomccerqueira@pm.me and we'll get back to you as soon as possible.

Common Questions

Where is my data stored? All your data (clients, pets, visits, invoices) is stored on your device. Petuvio has no servers. We never see your business data.

How do backups work? You can back up your data to your own iCloud Drive or Google Drive account from Settings. The backup goes directly from your device to your cloud account — it never passes through our servers.

How do I export my data? Go to Settings → Account → Request all data. You can export everything to a spreadsheet format at any time.

How do I cancel my subscription? Open your device's Settings → Apple ID → Subscriptions → Petuvio → Cancel. You can also manage your subscription from the App Store. Your data stays on your device even after cancelling.

I lost my phone. Can I recover my data? If you had backups enabled before losing your phone, yes. Install Petuvio on your new device and restore from your iCloud or Google Drive backup during setup.

How do I change the language? Go to Settings → Account → Language. Petuvio is available in English, Portuguese (Brazil), Portuguese (Portugal), and French.

How do I change the currency? Go to Settings → Account → Currency. You can choose from suggested currencies or enter a custom symbol.

I found a bug. How do I report it? Go to Settings → Share your feedback. Describe what happened and we'll look into it.

Privacy

Your data is yours. Read our full privacy policy at https://sites.google.com/view/petuvio/home