Comprehensive Legal Policy Suite for Past Life Simulation App

TERMS OF SERVICE

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. ACCEPTANCE OF TERMS

1.1 Agreement Formation: By accessing, downloading, installing, registering for, or using the Past Life Simulation application ("App," "Service," "Platform"), you ("User," "you," "your") enter into a legally binding agreement with Crevolve Infosoft ("Company," "we," "us," "our"). This Agreement comprises these Terms of Service, Privacy Policy, and Cookie Policy (collectively, "Terms").

1.2 Capacity to Contract: You represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction

• You possess the legal capacity to enter into binding contracts under applicable law

• If accessing on behalf of an entity, you have authority to bind that entity to these Terms

• You are not prohibited from using the Service under Indian or applicable international law

1.3 Parental/Guardian Consent: If you are between 13-18 years of age (or the applicable age of majority), you may only use the Service with verifiable parental or legal guardian consent. We reserve the right to request proof of such consent at any time. Users under 13 are strictly prohibited from using the Service.

1.4 Binding Effect: Your continued use of the Service constitutes acceptance of any updated Terms. If you do not agree to these Terms, you must immediately cease all use of the Service and delete your account.

2. SERVICE DESCRIPTION

2.1 Nature of Service: The App provides a fictional, entertainment-based simulation that generates creative stories about "past lives" based on user-provided information including date of birth, name, location, and other personal data. The Service includes:

• Algorithmic generation of fictional past-life narratives

• AI-powered conversational simulation with fictional past-life characters

• Storage and retrieval of user-generated content and preferences

• Social sharing features (if applicable)

2.2 ENTERTAINMENT ONLY - CRITICAL DISCLAIMER:

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• The Service is PURELY FICTIONAL and designed SOLELY for entertainment purposes

• All "past life" information, stories, characters, and scenarios are COMPLETELY FABRICATED using algorithms and artificial intelligence

• NO content generated by the Service has any basis in historical fact, spiritual reality, metaphysical truth, or scientific validity

• The Service makes NO claims about reincarnation, past lives, spiritual matters, or any supernatural phenomena

• The Service is NOT a substitute for psychological counseling, spiritual guidance, religious advice, or mental health services

• You should NOT make any life decisions, form beliefs, or take any actions based on content generated by the Service

• The Service is equivalent to reading fiction, playing video games, or watching entertainment media

2.3 No Professional Advice: The Service does NOT provide and should not be construed as providing:

• Psychological or psychiatric counseling or therapy

• Spiritual, religious, or metaphysical guidance

• Historical or genealogical research

• Medical, health, or wellness advice

• Life coaching or personal development services

• Any form of professional consultation requiring licensure

2.4 Algorithmic and AI-Generated Content: All content is generated through:

• Mathematical algorithms processing user input data

• Artificial intelligence language models creating fictional narratives

• Random or pseudo-random selection from predetermined content libraries

• Pattern matching and template-based story construction

• No mystical, supernatural, psychic, or paranormal processes whatsoever

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Company Ownership: The Company exclusively owns all rights, title, and interest in and to:

• The App software, code, algorithms, and architecture

• All artificial intelligence models, training data, and outputs (subject to Section 3.3)

• User interface design, graphics, logos, and branding

• Content libraries, templates, and narrative frameworks

• All improvements, enhancements, modifications, and derivative works

• All intellectual property rights including patents, copyrights, trademarks, trade secrets, and proprietary information

3.2 Limited License to Users: Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to:

• Access and use the App on authorized devices

• Generate and view content for personal, non-commercial use only

• Store generated content within the App environment

This license automatically terminates upon violation of these Terms or termination of your account.

3.3 User-Generated Content:

License Grant to Company: By submitting, posting, uploading, or otherwise providing any content, data, information, messages, chat interactions, or materials to the Service ("User Content"), you grant the Company a worldwide, perpetual, irrevocable, royalty-free, fully-paid, sublicensable, and transferable license to:

• Use, reproduce, modify, adapt, translate, and create derivative works from your User Content

• Distribute, perform, display, and publish your User Content

• Incorporate your User Content into the Service and AI training datasets

• Use your User Content for development, improvement, marketing, and promotional purposes

• Sublicense these rights to third-party service providers and AI vendors

User Warranties: You represent and warrant that:

• You own or have all necessary rights to your User Content

• Your User Content does not infringe any third-party intellectual property, privacy, publicity, or other rights

• Your User Content complies with all applicable laws and these Terms

• You have obtained all necessary consents for submitting User Content involving other persons

3.4 AI-Generated Content Ownership:

• All AI-generated past-life stories, character dialogues, and narratives remain the exclusive property of the Company

• Users receive only a limited, personal-use license to view and enjoy AI-generated content

• Users may NOT copy, reproduce, distribute, publish, or commercially exploit AI-generated content without express written permission

• The Company may reuse patterns, themes, or elements from AI-generated content across the Service

3.5 Trademark Restrictions: You may NOT:

• Use the Company's name, logos, or trademarks without prior written consent

• Create derivative works incorporating our branding

• Register domain names, social media handles, or business names confusingly similar to our marks

• Imply endorsement, affiliation, or partnership with the Company

4. USER ACCOUNTS AND REGISTRATION

4.1 Account Creation: To access full Service features, you must:

• Provide accurate, current, and complete registration information

• Create unique login credentials (username and password)

• Maintain and promptly update your account information

• Verify your email address and/or mobile number if required

4.2 Account Security: You are solely responsible for:

• Maintaining the confidentiality of your login credentials

• All activities occurring under your account, whether authorized or unauthorized

• Notifying us immediately of any unauthorized access or security breach

• Using reasonably strong passwords and enabling available security features

NO LIABILITY FOR UNAUTHORIZED USE: The Company shall have NO liability for any loss or damage arising from unauthorized use of your account, whether with or without your knowledge.

4.3 One Account Per Person: You may maintain only ONE active account. Creating multiple accounts to:

• Circumvent restrictions or suspensions

• Manipulate Service features or algorithms

• Engage in fraudulent or deceptive practices

• Obtain additional free credits or benefits ...is strictly prohibited and grounds for immediate termination.

4.4 Account Verification: We reserve the right to:

• Request identity verification documents at any time

• Suspend accounts pending verification

• Refuse service to unverified users

• Terminate accounts providing false information

4.5 No Account Transfer: Your account is personal to you and may NOT be:

• Sold, transferred, or assigned to third parties

• Shared with multiple users

• Used for commercial purposes without a separate business license

• Accessed through unauthorized automated means

5. USER CONDUCT AND PROHIBITED ACTIVITIES

5.1 Acceptable Use: You agree to use the Service only for lawful, legitimate entertainment purposes and in accordance with these Terms.

5.2 PROHIBITED ACTIVITIES: You shall NOT:

Technical Violations:

• Reverse engineer, decompile, disassemble, or attempt to discover the source code or algorithms

• Use automated scripts, bots, spiders, scrapers, or data mining tools

• Interfere with or disrupt the Service, servers, or networks

• Bypass, circumvent, or attempt to bypass security measures or access controls

• Introduce viruses, malware, trojans, or other harmful code

• Overload, flood, or spam the Service infrastructure

• Use the Service to test or benchmark competing services

Content Violations:

• Upload, post, or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, or otherwise objectionable

• Violate any third party's intellectual property, privacy, publicity, or other rights

• Impersonate any person or entity or misrepresent your affiliation

• Upload content containing viruses or malicious code

• Post false, misleading, or deceptive information

• Engage in hate speech, discrimination, or incitement to violence

Misuse of Service:

• Use the Service for any commercial purpose without express authorization

• Attempt to manipulate, game, or exploit Service algorithms

• Create content for redistribution, resale, or external publication

• Use the Service to harass, stalk, or harm other users

• Attempt to extract personal information about other users

• Use the Service in any manner that could damage, disable, or impair functionality

Legal and Ethical Violations:

• Violate any applicable local, state, national, or international law or regulation

• Infringe upon intellectual property rights of the Company or third parties

• Violate privacy laws or regulations including DPDP Act, 2023

• Engage in fraudulent, deceptive, or misleading practices

• Use the Service to facilitate illegal activities

• Violate any third party's terms of service through the Service

Prohibited Content Sharing:

• Presenting AI-generated content as factual historical information

• Claiming the Service provides genuine past-life revelations

• Using the Service output to support pseudoscientific or fraudulent claims

• Exploiting vulnerable individuals through Service content

• Using Service content to manipulate, deceive, or harm others

5.3 Reporting Violations: Users may report violations of these Terms to support@crevolveinfosoft.com. The Company is not obligated to act on such reports but may do so in its sole discretion.

5.4 Monitoring and Enforcement: We reserve the right (but have no obligation) to:

• Monitor, review, and moderate User Content and activities

• Investigate suspected violations of these Terms

• Remove, disable, or restrict access to violating content

• Suspend or terminate accounts violating these Terms

• Cooperate with law enforcement authorities

• Take any other action we deem necessary to protect the Service, users, or the Company

5.5 No Duty to Monitor: You acknowledge that:

• The Company has no obligation to monitor User Content or conduct

• The Company does not endorse or verify User Content

• Other users' content may be offensive, harmful, inaccurate, or inappropriate

• You use the Service at your own risk

6. DATA PRIVACY AND PROTECTION

6.1 Privacy Policy Incorporation: Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. You must review and accept the Privacy Policy to use the Service.

6.2 Data Collection: We collect the following categories of personal data:

Account Data:

• Name, email address, phone number

• Date of birth, age, gender

• Location data (country, city, coordinates if permitted)

• Profile information and preferences

Usage Data:

• Device information (type, operating system, unique identifiers)

• Log data (IP address, access times, pages viewed)

• Interaction data (features used, content generated, time spent)

• Communication data (support requests, feedback, chat logs)

AI Interaction Data:

• Chat conversations with AI characters

• Prompts, queries, and responses

• User preferences and behavior patterns

• Generated content and customizations

6.3 Data Use Purposes: We process your personal data for:

• Providing and operating the Service

• Generating personalized fictional content

• Training and improving AI models and algorithms

• Communicating with you about the Service

• Analyzing usage patterns and performance

• Ensuring security and preventing fraud

• Complying with legal obligations

• Marketing and promotional purposes (with consent)

6.4 Legal Basis for Processing (for Indian and EEA users):

• Consent: For AI data processing, marketing communications, optional features

• Contract Performance: For account creation, service delivery, payment processing

• Legitimate Interests: For fraud prevention, security, service improvement, analytics

• Legal Compliance: For responding to legal requests, regulatory requirements

6.5 Data Security: We implement reasonable technical and organizational measures including:

• Encryption of data in transit and at rest

• Access controls and authentication mechanisms

• Regular security assessments and updates

• Employee confidentiality obligations

• Incident response and breach notification procedures

NO ABSOLUTE SECURITY: However, you acknowledge that:

• No internet transmission or electronic storage is 100% secure

• We cannot guarantee absolute security of your data

• You assume the risk of unauthorized access, loss, or disclosure

• We shall have NO liability for security breaches beyond our reasonable control

6.6 Data Sharing: We may share your personal data with:

Service Providers: Third-party vendors providing:

• Cloud hosting and storage (e.g., AWS, Google Cloud)

• AI and machine learning services (e.g., OpenAI, Anthropic)

• Payment processing

• Analytics and performance monitoring

• Customer support tools

• Marketing and communication platforms

AI Vendors: We specifically share user prompts, chat data, and interaction logs with AI service providers (including but not limited to OpenAI, Anthropic Claude, Google Gemini) to generate content. These vendors may:

• Process your data according to their own privacy policies

• Use aggregated/anonymized data for model improvement

• Retain data according to their retention policies

• Be located in countries outside India with different data protection laws

Legal and Corporate:

• Law enforcement, government authorities, or regulators when required by law

• Legal advisors, auditors, and professional service providers

• Acquirers, successors, or assigns in corporate transactions (merger, sale, reorganization)

• Third parties with your explicit consent

Aggregated Data: We may freely use and share aggregated, anonymized, or de-identified data that cannot reasonably identify you for:

• Research and development

• Industry benchmarking and reporting

• Marketing and promotional purposes

• Sale or licensing to third parties

6.7 International Data Transfers:

• Your data may be transferred to and processed in countries outside India, including the United States and European Union

• These countries may have different data protection laws than India

• We rely on Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms

• By using the Service, you consent to these international transfers

6.8 Data Retention: We retain your personal data:

• For as long as your account is active

• As necessary to provide the Service

• To comply with legal obligations (typically 3-7 years for financial records)

• To resolve disputes and enforce agreements

• As permitted for legitimate business purposes

Post-Deletion: After account deletion, we may retain:

• Anonymized or aggregated data indefinitely

• Backup copies for up to 90 days

• Data required for legal compliance or ongoing disputes

• Publicly posted content that cannot be deleted

6.9 Your Data Rights (subject to verification and legal limitations):

Under DPDP Act 2023 (Indian Users):

• Access: Request confirmation of processing and copy of your data

• Correction: Update inaccurate or incomplete personal data

• Deletion: Request erasure of your data (subject to exceptions)

• Withdrawal of Consent: Withdraw consent where processing is based on consent

• Nominate: Nominate another person to exercise rights in case of death or incapacity

• Grievance Redressal: Lodge complaints with our Grievance Officer

Under GDPR (EEA/UK Users):

• Right to access, rectification, erasure, restriction, data portability, objection

Exercising Rights:

• Submit requests to: support@crevolveinfosoft.com with subject "DATA RIGHTS REQUEST"

• Include account email, specific request, and identity verification

• We will respond within 30 days (may extend to 60 days for complex requests)

• We may charge reasonable fees for manifestly unfounded or excessive requests

• We may refuse requests that are technically impossible, legally restricted, or would harm others' rights

7. AI-GENERATED CONTENT AND CHATBOT INTERACTIONS

7.1 AI Technology Disclosure: The Service uses artificial intelligence models from third-party providers including:

• Large Language Models (LLMs) such as GPT, Claude, Gemini, or similar

• Natural Language Processing (NLP) algorithms

• Machine learning models trained on large text datasets

• Algorithmic story generation and content synthesis systems

7.2 How AI Works: You understand that:

• AI models generate responses based on patterns in training data, NOT from actual knowledge of your past life

• Responses are probabilistic and may be unpredictable, inconsistent, or nonsensical

• AI does not "remember" conversations beyond the current session (unless we explicitly implement memory features)

• AI may produce hallucinations (plausible-sounding but false information)

• AI cannot distinguish fact from fiction and will present fabrications as narratives

7.3 NO ACCURACY GUARANTEES: We make NO representations or warranties that:

• AI-generated content is accurate, reliable, or factually correct

• Stories generated are consistent across sessions or users

• Chatbot responses are appropriate, helpful, or coherent

• Content is free from errors, omissions, or biases

• AI will understand or correctly interpret your inputs

7.4 Chatbot Limitations and Disclaimers:

NOT REAL ENTITIES: The AI "characters" you interact with:

• Are NOT real people, spirits, or entities from your or anyone's past

• Have NO consciousness, awareness, or sentience

• Have NO actual knowledge about you, your life, or history

• Are purely computer-generated text responses

EMOTIONAL RISKS: Interacting with AI characters may:

• Create false sense of connection or relationship with fictional entities

• Trigger emotional responses based on fabricated narratives

• Lead to confusion between reality and fiction

• Cause disappointment when AI fails to meet expectations

• Result in psychological distress for vulnerable individuals

YOU ACKNOWLEDGE: Using AI chat features is entirely at your own risk and:

• You will not form unhealthy emotional attachments to AI characters

• You will not rely on AI output for decision-making

• You will not treat AI responses as genuine communication from deceased persons or past-life entities

• You will seek professional help if experiencing difficulty distinguishing AI fiction from reality

7.5 AI Content Moderation: While we attempt to filter harmful content:

• AI may occasionally generate offensive, inappropriate, or disturbing content

• Content filters are imperfect and may fail to catch all problematic outputs

• We are NOT liable for AI-generated content that violates your sensibilities

• You should immediately report inappropriate AI outputs to support@crevolveinfosoft.com

• We may use your reports to improve filtering but are not obligated to do so

7.6 Third-Party AI Terms: When you use the Service, you are also subject to:

• OpenAI's Terms of Use and Usage Policies (if we use GPT models)

• Anthropic's Terms of Service (if we use Claude)

• Google's Terms of Service (if we use Gemini)

• Any other AI provider's terms applicable to our Service

Violation of third-party AI provider terms may result in:

• Suspension of AI features

• Termination of your account

• Legal action by the AI provider against you

7.7 AI Training and Improvement: By using the Service, you acknowledge and consent that:

• Your interactions with AI may be used to train and improve models

• Third-party AI providers may retain and analyze your prompts and conversations

• Aggregated chat data may be used for research and development

• We may share chat transcripts with AI vendors for model fine-tuning

• Your inputs become part of the dataset improving AI for all users

You may NOT opt out of this data usage while continuing to use AI features.

8. PAYMENT TERMS

8.1 Monetization Overview

The App offers:

• Free Tier: Limited features with ads

• Virtual Currency: Gold Coins and Diamond Coins for in-app purchases

• Subscriptions: Weekly, Monthly, Yearly premium access

• 3-Day Free Trial: For first-time subscribers

All payments processed through Google Play billing.

8.2 Virtual Currency (Gold Coins & Diamond Coins)

8.2.1 Currency Types:

GOLD COINS:

• Used for: Basic story generation, standard AI chatbot messages, common characters

• Earned through: Purchases, daily rewards, achievements

• More affordable and widely used

DIAMOND COINS:

• Used for: Premium stories, exclusive characters, special scenarios, advanced features

• Earned through: Purchases, special events, subscriptions (bonus)

• Higher value, rarer currency

8.2.2 Purchasing Coins:

Available Packages (prices in local currency):

• Gold: 100, 500, 1,200, 3,000 coins

• Diamond: 50, 250, 600, 1,500 coins

• Bundle packs with both currencies available

• Larger packages include bonus coins

Purchase Process:

1. Navigate to Shop/Store in App

2. Select coin package

3. Review price in your local currency (including taxes)

4. Confirm via Google Play

5. Coins credited immediately

Pricing: Displayed in local currency based on your Google Play country/region.

8.2.3 Virtual Currency Terms:

IMPORTANT - READ CAREFULLY:

✅ Valid Indefinitely: Purchased coins never expire
✅ Non-Refundable: NO refunds except as required by law
✅ Non-Transferable: Cannot transfer between accounts
✅ No Cash Value: Cannot exchange for real money
✅ Account-Bound: Lost if account deleted
✅ Promotional Coins May Expire: Free/bonus coins may have expiration dates (clearly disclosed)

Usage:

• Coins deducted automatically when purchasing in-app items

• View balance in Account Settings or Shop

• Gold and Diamond tracked separately

• Different items require different currency types

Account Termination:

• Voluntary deletion: ALL coins forfeited, no refunds

• Termination for violations: Coins forfeited, no refunds

• Service discontinuation: Refund of coins purchased within 90 days (at our discretion)

8.3 Subscription Plans

8.3.1 Plans and Pricing:

WEEKLY PREMIUM - [Local Currency]/week:

• Unlimited story generation (no Gold Coins needed)

• Unlimited AI chatbot (no Gold/Diamond needed)

• Ad-free experience

• All characters unlocked

• Weekly bonus: 50 Diamond Coins

• Renews every 7 days

MONTHLY PREMIUM - [Local Currency]/month:

• All Weekly features

• Better value (saves ~25% vs weekly)

• Monthly bonus: 250 Diamond Coins

• Renews every 30 days

YEARLY PREMIUM - [Local Currency]/year:

• All Monthly features

• Best value (saves ~40% vs monthly)

• Yearly bonus: 3,500 Diamond Coins

• Priority support

• Early feature access

• Renews every 365 days

Prices vary by region and include applicable taxes.

8.3.2 3-Day Free Trial:

NEW SUBSCRIBERS ONLY:

⏱️ 72-Hour Full Access to all Premium features

Requirements:

• Valid Google Play payment method required

• One trial per user (lifetime)

• Auto-converts to paid subscription after 3 days

• You WILL be charged if you don't cancel

To Avoid Charges:

• Cancel in Google Play > Subscriptions

• Must cancel 24+ hours before trial ends

• Premium access continues through trial period

• No charge if cancelled in time

Ineligible:

• Previous subscribers (even if subscription lapsed)

• Multiple accounts/devices for same person

• Trial abuse results in immediate termination

8.3.3 Auto-Renewal:

⚠️ SUBSCRIPTIONS AUTO-RENEW unless cancelled.

What This Means:

• Automatically charges at end of each period (week/month/year)

• Renewal at current price (may differ from original)

• Google Play notifies of price increases 7-30 days in advance

• Continues until you cancel

To Cancel:

1. Google Play Store > Subscriptions

2. Select "Past Life Simulation"

3. Tap "Cancel"

4. Must cancel 24+ hours before renewal

After Cancellation:

• Premium access until current period ends

• Then reverts to Free tier

• No refunds for unused time

• Coins remain in account

8.4 Payment Processing

Google Play Billing:

• All transactions through Google Play

• Accepts: Credit/debit cards, UPI, net banking, Google Pay, carrier billing

• Prices in local currency based on your region

• Currency conversion by Google Play

• Taxes calculated and added automatically

Security:

• We do NOT store payment credentials

• Google Play handles all payment data (PCI-DSS compliant)

• We receive only transaction confirmations

Regional Pricing:

• Prices adjusted for each country

• VPN use to access other regions' pricing is prohibited and results in account termination

8.5 Taxes

You are responsible for all applicable taxes:

• GST (India): 18% added at checkout

• VAT/Sales Tax: Per your jurisdiction

• Google Play calculates and collects automatically

GST Invoices (India):

• Request: support@crevolveinfosoft.com

• Subject: "GST INVOICE REQUEST"

• Include: Order ID, GSTIN (if registered)

• Delivery: Within 7 business days

8.6 Refunds

NO REFUNDS POLICY:

Virtual Currency (Gold/Diamond Coins):

• ❌ Non-refundable once purchased

• ❌ No refunds for unused coins

• ❌ No refunds for change of mind

• ✅ ONLY refunded if: Technical error, unauthorized purchase, duplicate charge

Subscriptions:

• ❌ No refunds for unused subscription time

• ❌ No refunds if cancelled mid-period

• ❌ No refunds for dissatisfaction

• ✅ ONLY refunded if: Technical error preventing access, unauthorized charge

Exceptions:

• Consumer Protection Act (India) statutory rights preserved

• Google Play 48-hour refund window (request via Google Play)

• Our discretion for exceptional cases

Refund Requests:

• Within 48 hours: Request via Google Play Store > Order History

• After 48 hours: Email support@crevolveinfosoft.com

  • Subject: "REFUND REQUEST"

  • Include: Order ID, reason, evidence

  • Response: 7-10 business days

8.7 Subscribers and Coins

Subscription Benefits:

• ✅ Unlimited access (no Gold Coins needed for stories/chatbot)

• ✅ All premium features unlocked (no Diamond Coins needed)

• ✅ Bonus coins awarded periodically

• ✅ Keep existing coins in account

Using Coins While Subscribed:

• Coins remain available

• Use for special limited items

• Use after subscription expires

• Can still purchase additional coins

8.8 Payment Failures

If Payment Fails:

• Google Play retries automatically

• Premium access suspended during retry

• Account downgrades to Free tier if payment ultimately fails

• No grace period

Resolution:

• Update payment method in Google Play

• Resubscribe once payment issue resolved

8.9 Price Changes

We may change prices anytime:

• Virtual currency packages

• Subscription rates

• In-app item costs

For Existing Subscribers:

• 7-30 days' notice for price increases

• Can cancel before increase takes effect

• Current period billed at original price

8.10 Prohibited Activities

STRICTLY PROHIBITED:

• ❌ Using VPNs for lower regional pricing (account termination)

• ❌ Chargebacks without contacting us first (account suspension)

• ❌ Multiple accounts for free trials (permanent ban)

• ❌ Selling/transferring coins or accounts (account termination)

• ❌ Exploiting bugs for free coins/subscriptions (termination + legal action)

8.11 Fair Usage

"Unlimited" Subscriptions:

• Intended for personal, reasonable use

• Excessive/commercial use may result in throttling or termination

• Examples of abuse: Automated usage, 24/7 botting, reselling access

8.12 Contact for Billing Issues

Email: support@crevolveinfosoft.com

Subject Lines:

• "PAYMENT ISSUE" - General billing problems

• "REFUND REQUEST" - Refund inquiries

• "COINS NOT RECEIVED" - Virtual currency delivery issues

• "SUBSCRIPTION HELP" - Subscription management assistance

• "GST INVOICE REQUEST" - Tax invoice (India)

9. ACCOUNT TERMINATION AND DATA DELETION

9.1 Termination by User: You may terminate your account at any time by:

• Contacting support@crevolveinfosoft.com with subject "ACCOUNT DELETION REQUEST"

• Providing your registered email address and account username

• Verifying your identity through our authentication process

Upon receipt of a valid deletion request:

• We will process the request within 30 days

• Your account will be deactivated and access revoked

• Personal data will be deleted subject to retention obligations (see Section 9.4)

• Generated content and chat history will be anonymized or deleted

9.2 Termination by Company: We may suspend or terminate your account immediately, without prior notice, if:

• You violate any provision of these Terms

• We receive legal orders or regulatory requests

• Your account is involved in fraudulent, illegal, or harmful activities

• Your payment method is declined or reversed

• We reasonably believe termination is necessary to protect the Service or other users

• We discontinue the Service (with 30 days' notice)

• Your account remains inactive for more than 24 months

9.3 Effect of Termination: Upon any termination:

• Your license to use the Service immediately ceases

• You must stop all use of the Service and delete downloaded copies

• We may delete your data and content at any time after termination

• Outstanding payment obligations survive termination

• You remain liable for all activities on your account prior to termination

• Sections 3 (IP), 10 (Disclaimers), 11 (Limitations), 12 (Indemnity), and 14 (Dispute Resolution) survive termination

9.4 Data Retention After Deletion: Even after account deletion, we may retain:

• Anonymized or aggregated data indefinitely for analytics and research

• Data required for legal compliance (financial records, tax documents) for 7 years

• Data necessary for ongoing legal disputes or investigations

• Backup copies for up to 90 days (then permanently deleted)

• Public posts or content that cannot be attributed back to you

• AI training data that has been incorporated into models (cannot be extracted)

9.5 NO REACTIVATION: Once your account is deleted:

• You cannot reactivate it or recover your data

• You must create a new account to use the Service again

• Previous account history and generated content will be unavailable

• Any remaining subscription time or credits are forfeited without refund

9.6 Contact for Deletion Inquiries: For questions or assistance with account deletion, contact:

• Email: support@crevolveinfosoft.com

• Subject Line: ACCOUNT DELETION SUPPORT

• Response time: 7-10 business days

10. DISCLAIMERS AND WARRANTIES

READ THIS SECTION CAREFULLY - IT LIMITS OUR LIABILITY

10.1 AS-IS SERVICE:

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY EXPLICITLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

Implied Warranties:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• TITLE

• QUALITY, ACCURACY, OR RELIABILITY

Operational Warranties:

• UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION

• FREEDOM FROM VIRUSES, BUGS, OR HARMFUL COMPONENTS

• ACCURACY, COMPLETENESS, OR RELIABILITY OF CONTENT

• RESULTS OR OUTCOMES FROM USING THE SERVICE

• CORRECTION OF DEFECTS OR ERRORS

10.2 CONTENT DISCLAIMERS:

Fiction Disclaimer: ALL content generated by the Service is:

• Entirely fictional and created for entertainment purposes only

• NOT based on any historical facts, spiritual realities, or metaphysical truths

• Generated by algorithms and AI without any supernatural or paranormal basis

• NOT intended to be relied upon for any purpose

• Potentially offensive, inaccurate, inconsistent, or inappropriate

No Verification: We do NOT:

• Verify accuracy of any generated content

• Fact-check or validate historical, cultural, or religious references

• Guarantee consistency across sessions or users

• Ensure appropriateness for all audiences

• Review or approve AI-generated outputs before delivery

Third-Party Content: We disclaim responsibility for:

• Content, accuracy, or practices of third-party websites linked from the Service

• Third-party services integrated with our Service

• User-generated content posted by other users

• Actions or omissions of third-party service providers

10.3 AVAILABILITY DISCLAIMER:

We do NOT guarantee that:

• The Service will be available 24/7 without interruption

• Scheduled or unscheduled maintenance will not occur

• Technical issues, server failures, or network problems will not arise

• The Service will be compatible with all devices or platforms

• Features will remain consistent or available indefinitely

We may:

• Suspend, discontinue, or modify any feature at any time

• Perform maintenance with or without notice

• Experience downtime due to factors beyond our control

10.4 SECURITY DISCLAIMER:

While we implement reasonable security measures:

• NO data transmission over the internet is completely secure

• NO storage system is impervious to hacking or unauthorized access

• We CANNOT guarantee absolute security of your data

• You assume all risks associated with providing personal information online

• You are responsible for maintaining your own device and account security

10.5 AI AND TECHNOLOGY DISCLAIMERS:

AI Limitations: Artificial intelligence technology:

• Is imperfect and may produce errors, hallucinations, or nonsensical outputs

• May generate biased, offensive, or inappropriate content despite filtering

• Cannot be controlled or predicted with 100% certainty

• May behave inconsistently or unexpectedly

• Is continuously evolving and may change without notice

Technology Evolution: You acknowledge:

• AI and software technology are rapidly changing fields

• Features and capabilities may change as we upgrade systems

• Third-party AI providers may modify their services affecting our Service

• We make no promises about future technology capabilities

10.6 JURISDICTIONAL DISCLAIMER:

Geographic Limitations:

• The Service may not be available or legal in all countries

• Content may be inappropriate or illegal in some jurisdictions

• You are responsible for compliance with local laws

• We make no representation that Service is appropriate for your location

India-Centric Service: The Service is designed primarily for Indian users:

• References, cultural contexts, and content may be India-specific

• Features may not be optimized for international users

• Customer support is provided during Indian business hours

10.7 HEALTH AND PSYCHOLOGICAL DISCLAIMER:

Not Medical/Psychological Service:

• The Service is NOT a substitute for professional medical, psychological, or psychiatric care

• If you experience emotional distress, confusion, or psychological concerns, seek professional help

• We are NOT responsible for any psychological impact of using the Service

• Individuals with mental health conditions should consult professionals before use

Vulnerable Users:

• The Service may not be suitable for individuals with:

  • Dissociative disorders or difficulty distinguishing reality from fiction

  • Grief-related trauma or loss of loved ones

  • Psychosis, schizophrenia, or other reality-distorting conditions

  • Obsessive-compulsive tendencies related to past lives or spirituality

• Use at your own risk if you have any mental health vulnerabilities

10.8 NO ENDORSEMENT:

We do NOT endorse:

• Any beliefs, philosophies, or spiritual practices related to reincarnation or past lives

• User-generated content or statements made by users

• Third-party products, services, or websites

• Any particular interpretation or use of Service content

11. LIMITATION OF LIABILITY

CRITICAL - READ CAREFULLY

11.1 MAXIMUM LIABILITY CAP:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• INR 1,000 (One Thousand Indian Rupees), OR

• THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY

This cap applies regardless of the form of action (contract, tort, negligence, strict liability, or otherwise).

11.2 EXCLUSION OF DAMAGES:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

Consequential Damages:

• Indirect, incidental, special, exemplary, punitive, or consequential damages

• Loss of profits, revenue, business opportunities, or goodwill

• Loss of data, content, or information (beyond our statutory obligation to attempt recovery)

• Cost of procurement of substitute services

• Business interruption or downtime

Intangible Harms:

• Emotional distress, psychological harm, or mental anguish

• Reputational damage or defamation

• Spiritual or religious injury

• Relationship damage resulting from Service use

Technology-Related:

• Unauthorized access to your account or data

• Viruses, malware, or harmful code affecting your device

• Service interruptions, errors, or malfunctions

• AI-generated content that is offensive, inaccurate, or harmful

• Loss of User Content or generated stories

Third-Party Actions:

• Actions or omissions of third-party service providers

• Third-party infringement claims

• Other users' misconduct or violations

11.3 EXCLUSIONS APPLY EVEN IF:

• The Company was advised of the possibility of such damages

• Limited remedies fail of their essential purpose

• Damages were foreseeable

• You incurred actual losses

11.4 FAILURE OF ESSENTIAL PURPOSE:

If any limited remedy is found to fail of its essential purpose, all limitations and exclusions of liability shall nonetheless apply to the fullest extent permitted by law.

11.5 JURISDICTION-SPECIFIC LIMITATIONS:

Some jurisdictions do not allow:

• Exclusion of implied warranties

• Limitation of liability for incidental or consequential damages

• Disclaimers of liability for personal injury or death caused by negligence

In such jurisdictions:

• Our liability is limited to the minimum extent required by law

• These disclaimers and limitations apply only to the extent legally permissible

• If a provision is unenforceable, all other provisions remain in full effect

For Indian users under Consumer Protection Act:

• Our liability limitations comply with statutory requirements

• We do not exclude liability for death or personal injury caused by gross negligence

• Consumer rights under applicable law are preserved

11.6 ALLOCATION OF RISK:

You acknowledge that:

• These limitations reflect an informed and voluntary allocation of risk between you and the Company

• The fees charged (or lack thereof for free users) reflect these risk allocations

• You would not receive access to the Service without these limitations

• These limitations are essential elements of the bargain between us

12. INDEMNIFICATION

12.1 Your Indemnity Obligations:

You agree to indemnify, defend, and hold harmless the Company, its parent, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all:

• Claims, demands, actions, suits, or proceedings

• Liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and expert witness fees)

Arising from or relating to:

Your Conduct:

• Your access to or use (or misuse) of the Service

• Your violation of these Terms or any applicable law or regulation

• Your User Content or any content you submit, post, or transmit

• Your infringement of any intellectual property or other rights of third parties

• Your breach of any representations or warranties made herein

Third-Party Claims:

• Claims by third parties alleging that your User Content infringes their rights

• Claims arising from your interactions with other users

• Claims related to your payment obligations or disputes

Misrepresentation:

• Providing false, misleading, or incomplete information

• Impersonating others or misrepresenting your identity or authority

• Creating accounts or using the Service fraudulently

12.2 Defense and Settlement:

The Company reserves the right to:

• Assume exclusive defense and control of any matter subject to indemnification

• Require your cooperation in defense at your expense

• Approve any settlement that affects the Company's rights or interests

• Choose legal counsel at your expense

You may NOT settle any claim without the Company's prior written consent if such settlement:

• Imposes obligations on the Company

• Admits liability on behalf of the Company

• Includes any non-monetary terms affecting the Company

12.3 Notice of Claims:

You must promptly notify the Company (within 7 days) of any claim subject to indemnification. Failure to notify may reduce or eliminate your indemnification obligations to the extent the Company is prejudiced by such delay.

12.4 Cooperation:

You agree to:

• Cooperate fully with the Company in defense of any indemnified claim

• Provide requested information and documentation promptly

• Make witnesses and evidence available at your expense

• Not take any action that compromises the Company's defense

12.5 Survival:

Your indemnification obligations survive:

• Termination of your account or these Terms

• Cessation of your use of the Service

• Any modification to these Terms

13. MODIFICATIONS TO SERVICE AND TERMS

13.1 Service Modifications:

The Company reserves the right, at any time and without prior notice, to:

Feature Changes:

• Add, modify, suspend, or discontinue any Service features, functions, or content

• Change the availability, pricing, or specifications of any feature

• Remove or alter AI models, algorithms, or content generation methods

• Introduce new limitations, restrictions, or requirements

Technical Changes:

• Update software, systems, or infrastructure

• Modify compatibility requirements or supported devices

• Change data storage locations or methods

• Implement new security measures

No Liability: The Company shall have NO liability to you or any third party for:

• Modification, suspension, or discontinuation of any Service

• Loss of data or content resulting from Service changes

• Incompatibility with your devices or workflows

• Inconvenience or business disruption caused by changes

13.2 Terms Modifications:

We may revise these Terms at any time by:

• Posting updated Terms on the Service or website

• Sending notice to your registered email address

• Displaying a notification within the App

Notice Period: Material changes will be effective 30 days after posting or notice, whichever is earlier. Non-material changes (clarifications, formatting, corrections) may be effective immediately.

Acceptance: Your continued use of the Service after the effective date constitutes acceptance of modified Terms. If you do not agree to modified Terms, you must:

• Stop using the Service immediately

• Delete your account

• Notify us of non-acceptance at support@crevolveinfosoft.com

Version Control: The "Last Updated" date at the top of these Terms indicates the latest version. You are responsible for reviewing Terms periodically.

13.3 Pricing Changes:

For paid subscriptions:

• Price changes apply to renewals occurring after 30 days' notice

• Existing subscription periods are honored at the original price

• You may cancel before renewal to avoid price increases

• We may offer grandfathering or transition discounts in our sole discretion

For free services:

• We may introduce fees for previously free features with 30 days' notice

• We may discontinue free access tiers entirely

• No compensation is owed for removal of free features

14. DISPUTE RESOLUTION AND GOVERNING LAW

14.1 Governing Law:

These Terms shall be governed by and construed in accordance with the laws of India, specifically:

• The Information Technology Act, 2000 and rules thereunder

• The Digital Personal Data Protection Act, 2023

• The Indian Contract Act, 1872

• The Consumer Protection Act, 2019

• Other applicable Indian laws and regulations

WITHOUT regard to conflict of law principles.

14.2 Jurisdiction and Venue:

Exclusive Jurisdiction: Subject to the arbitration provisions below, any disputes arising from or relating to these Terms or the Service shall be subject to the EXCLUSIVE jurisdiction of the courts located in Mumbai, Maharashtra, India.

You irrevocably:

• Submit to the personal jurisdiction of such courts

• Waive any objection to venue in such courts

• Waive any claim that such courts are an inconvenient forum

• Consent to service of process by email or registered post

14.3 MANDATORY ARBITRATION AGREEMENT:

READ CAREFULLY - THIS AFFECTS YOUR LEGAL RIGHTS

Binding Arbitration: Except as provided in Section 14.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved EXCLUSIVELY by binding arbitration administered by the Indian Council of Arbitration or Mumbai Centre for International Arbitration (MCIA) in accordance with their rules.

Arbitration Procedures:

• Seat of arbitration: Mumbai, Maharashtra, India

• Language: English

• Number of arbitrators: One (1) arbitrator mutually agreed upon, or appointed by the arbitration institution if parties cannot agree within 30 days

• Governing law: Indian Arbitration and Conciliation Act, 1996 as amended

• Discovery: Limited to document production as determined by the arbitrator

• Hearing: Virtual or in-person at arbitrator's discretion

Costs: Each party bears its own attorneys' fees and costs. Arbitration filing fees and arbitrator fees shall be split equally unless:

• Applicable law requires otherwise

• Arbitrator determines one party's claim was frivolous or brought in bad faith

• We agree to pay your portion to facilitate arbitration access

Award: The arbitrator's award shall be:

• Final and binding on both parties

• Enforceable in any court of competent jurisdiction

• Limited to individual relief (see Class Action Waiver below)

• Issued in writing with findings of fact and conclusions of law

14.4 Exceptions to Arbitration:

The following may be brought in court without arbitration:

Intellectual Property Claims:

• Infringement of patents, copyrights, trademarks, or trade secrets

• Misappropriation of confidential information or data

• Unauthorized use of Company's intellectual property

Injunctive Relief:

• Requests for temporary restraining orders or preliminary injunctions

• Emergency relief to prevent irreparable harm

Small Claims:

• Claims within the jurisdiction of small causes courts (up to INR 5 lakhs in India)

• Must be filed in Mumbai small causes court

Statutory Claims:

• Claims that by law cannot be arbitrated

• Regulatory complaints to government authorities

14.5 CLASS ACTION WAIVER:

CRITICAL - YOU WAIVE CLASS ACTIONS

YOU AND THE COMPANY AGREE THAT DISPUTES SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION, OR ANY OTHER MULTI-PARTY PROCEEDING.

No Class Arbitration: There shall be no:

• Class arbitrations or class actions

• Consolidation of individual arbitrations

• Representative actions on behalf of others

• Joinder of multiple parties' claims

Individual Relief Only: Any relief awarded shall benefit only the individual claimant, not any class or group of individuals.

Severability: If this class action waiver is found unenforceable:

• The entire arbitration provision is void

• Disputes shall be resolved in Mumbai courts per Section 14.2

• All other Terms remain enforceable

14.6 Informal Dispute Resolution:

Before initiating arbitration or litigation, you agree to attempt informal resolution:

Notice: Send written notice to support@crevolveinfosoft.com with subject "DISPUTE NOTICE" including:

• Your name, account email, and contact information

• Detailed description of the Dispute and factual basis

• Specific relief requested

• Proposed resolution

Good Faith Negotiation: Parties will engage in good faith negotiations for 60 days following notice.

Requirement: Failure to attempt informal resolution may result in dismissal of your claim or increased costs award.

14.7 Limitation Period:

TIME BAR: You MUST commence any Dispute (by filing arbitration, sending dispute notice, or filing suit) within ONE (1) YEAR after the cause of action arises, or it is PERMANENTLY BARRED.

This limitation period applies regardless of:

• Whether you were aware of the facts giving rise to the claim

• Discovery rules or statutes of limitations that might otherwise apply

• Any suspension or tolling doctrines

Exceptions: This limitation does not apply to:

• Company's claims for unpaid fees

• Intellectual property infringement claims

• Claims that cannot legally be time-barred

14.8 Severability of Dispute Resolution Terms:

If any provision of this Section 14 is found invalid or unenforceable:

• The remainder of Section 14 remains in effect

• Invalid provisions are severed to the minimum extent necessary

• The intent is to preserve arbitration and individual dispute resolution to the greatest extent possible

14.9 Survival:

This Section 14 survives:

• Termination of your account

• Termination of these Terms

• Cessation of the Service

15. GRIEVANCE REDRESSAL MECHANISM

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023:

15.1 Grievance Officer:

Name: [To be designated]
Company: Crevolve Infosoft
Email: support@crevolveinfosoft.com
Address: [Company registered office address]
Working Hours: Monday-Friday, 10:00 AM - 6:00 PM IST (excluding public holidays)

15.2 Filing Grievances:

To file a grievance regarding:

• Privacy violations or data protection concerns

• Content issues or inappropriate AI outputs

• Account access or technical problems

• Billing or payment disputes

• Any other Service-related complaints

Procedure:

1. Send email to support@crevolveinfosoft.com with subject "GRIEVANCE - [Brief Description]"

2. Include:

   • Your name, account email, and contact information

   • Detailed description of the grievance

   • Supporting documentation or screenshots if applicable

   • Preferred resolution

3. We will acknowledge receipt within 48 hours

4. We will investigate and respond within 15 business days (may extend to 30 days for complex matters)

15.3 Escalation:

If unsatisfied with the Grievance Officer's response:

• You may request escalation to senior management within 7 days

• Senior management will review and respond within 15 business days

• Final decisions rest with Company leadership subject to legal rights

15.4 External Remedies:

You may also file complaints with:

• Data Protection Board of India (for DPDP Act violations): [Contact details to be updated upon Board establishment]

• Consumer Disputes Redressal Commission (for consumer protection matters)

• Cyber Crime Cell (for IT Act violations or cybercrimes)

• Courts as per Section 14 above

15.5 No Waiver of Rights:

Using our grievance mechanism does NOT waive your:

• Legal rights under applicable law

• Right to arbitration or litigation per Section 14

• Right to file regulatory complaints

• Consumer protection rights

16. MISCELLANEOUS PROVISIONS

16.1 Entire Agreement:

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior:

• Agreements, understandings, or representations (oral or written)

• Negotiations, communications, or proposals

• Terms of use or privacy policies (if any)

No other agreements, promises, or representations bind the Company unless in writing and signed by an authorized Company officer.

16.2 Severability:

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator:

• That provision shall be modified to the minimum extent necessary to make it enforceable while preserving intent

• If modification is not possible, the provision shall be severed

• All other provisions remain in full force and effect

• The invalidity does not affect the validity of remaining Terms

16.3 Waiver:

The Company's failure to:

• Enforce any right or provision of these Terms

• Exercise any right or remedy

• Respond to a breach

Shall NOT constitute a waiver of:

• That right, provision, or remedy

• Any other rights or provisions

• Future enforcement of the same or similar provisions

All waivers must be:

• In writing

• Signed by an authorized Company representative

• Specific to the right or provision being waived

No single waiver constitutes a continuing waiver or waiver of other rights.

16.4 Assignment:

You May NOT Assign: You may not assign, transfer, delegate, or sublicense these Terms or any rights hereunder without prior written consent of the Company. Any attempted assignment in violation is void.

We May Assign: The Company may freely assign these Terms and all rights and obligations hereunder to:

• Any affiliate or subsidiary

• Any successor in interest through merger, acquisition, or sale of assets

• Any third party without your consent

Upon assignment, assignee assumes all Company rights and obligations. We will notify you of material assignments.

16.5 No Third-Party Beneficiaries:

These Terms are solely between you and the Company. No third party (including other users, AI vendors, service providers, or content creators) has any rights under or may enforce these Terms.

Except: Third-party service providers expressly referenced in Section 12 (Indemnification) are third-party beneficiaries of indemnification provisions.

16.6 Force Majeure:

The Company shall NOT be liable for any failure or delay in performing obligations under these Terms due to events beyond its reasonable control, including:

Natural Events:

• Acts of God, earthquakes, floods, fires, storms, pandemics, epidemics

Human Events:

• War, terrorism, civil unrest, riots, strikes, labor disputes

• Government actions, orders, regulations, or sanctions

• Embargoes, blockades, or trade restrictions

Technical Events:

• Internet service provider failures or telecommunications outages

• Power outages or electrical grid failures

• Cyberattacks, DDoS attacks, or hacking incidents

• Hardware or software failures beyond our control

• Third-party service provider outages (including AI vendors, cloud hosts, payment processors)

Obligations During Force Majeure:

• We will make commercially reasonable efforts to minimize impact

• We will notify you of force majeure events when practicable

• Obligations are suspended during the force majeure period

• We may terminate Services if force majeure exceeds 90 consecutive days

16.7 Relationship of Parties:

You and the Company are independent contractors. These Terms do NOT create:

• Partnership, joint venture, or co-ownership

• Employer-employee or principal-agent relationship

• Franchise or distributor relationship

• Fiduciary duty or special relationship

Neither party has authority to:

• Bind the other party to contracts or obligations

• Make representations on behalf of the other

• Incur liabilities in the other's name

16.8 Equitable Remedies:

You acknowledge that:

• Breach of these Terms may cause irreparable harm to the Company

• Monetary damages may be inadequate to compensate such harm

• The Company is entitled to seek equitable relief including:

  • Injunctions (temporary or permanent)

  • Specific performance

  • Other equitable remedies

• Without posting bond or proving actual damages

16.9 Interpretation:

Language: These Terms are drafted in English. Any translations are for convenience only. In case of conflict, English version controls.

Headings: Section headings are for convenience and do NOT affect interpretation.

Examples: Examples provided (e.g., "including," "such as") are illustrative and non-exhaustive.

Inclusive Terms: "Including" means "including without limitation."

Tense and Number: Singular includes plural and vice versa; past includes present and future.

Legal Construction: No rule requiring interpretation against the drafter applies; both parties contributed to negotiation.

16.10 Electronic Signatures and Records:

Pursuant to the Information Technology Act, 2000:

• Your electronic acceptance of these Terms constitutes a legally binding signature

• Electronic records are admissible evidence

• Digital signatures and authentication methods are valid

• Email communications satisfy written notice requirements

• No physical signature is required for enforceability

You consent to:

• Transacting electronically

• Receiving notices and agreements electronically

• Electronic billing and payment processing

• Digital archiving of all records

16.11 Government Users:

If you are a government entity or using the Service on behalf of government:

• The Service is a "commercial item" as defined in FAR 2.101 (or equivalent)

• Service is provided with only those rights granted to commercial users

• Special government terms apply only with separate written agreement

• These Terms apply unless superseded by statutory requirements

16.12 Export Control:

You agree that:

• The Service may be subject to export control laws of India and other countries

• You will comply with all applicable export and import laws

• You will not export or re-export the Service to prohibited countries or persons

• You are not located in, or a national of, any restricted country

• You are not on any government denied-party list

Violation may result in immediate termination and legal consequences.

16.13 Notices:

To You: We may provide notices by:

• Posting on the Service or website

• Sending to your registered email address

• Displaying in-App notifications

• Push notifications to your device

Notices are effective when sent/posted, regardless of actual receipt.

To Us: You must send notices to:

• Email: support@crevolveinfosoft.com

• Subject Line: [Specific subject as indicated in relevant section]

• Registered Post: [Company registered office address]

Notices are effective when received and confirmed by us.

16.14 Statute of Limitations:

Notwithstanding any statute or law to the contrary:

• Claims must be brought within ONE (1) YEAR from accrual (see Section 14.7)

• This limitation applies to all claims regardless of legal theory

• Discovery rules and tolling doctrines do NOT extend this period

• Claims filed after this period are PERMANENTLY BARRED

16.15 Mobile Application Terms (if applicable):

If you access the Service via mobile application:

App Store Terms: You acknowledge and agree to:

• Apple App Store Terms of Service (for iOS)

• Google Play Terms of Service (for Android)

• Other applicable app marketplace terms

End User License: This is a license, not a sale of the App.

Updates: You must install updates to continue using the App. We may:

• Automatically update the App

• Require manual updates for continued access

• Discontinue support for outdated versions

Device Requirements: You are responsible for:

• Compatible devices and operating systems

• Internet/data connectivity costs

• Device storage space

• Battery and performance impact

Third-Party Terms: When using the App, you also agree to terms of:

• Device manufacturers (Apple, Google, Samsung, etc.)

• Operating system providers

• Wireless carriers

• App distribution platforms

16.16 Beta and Experimental Features:

The Service may include beta, experimental, or early-access features ("Beta Features"):

• Beta Features are provided "AS IS" with NO warranties

• Beta Features may be unstable, unreliable, or incomplete

• Beta Features may be modified or discontinued without notice

• Data generated by Beta Features may be lost or deleted

• Beta Features may be subject to additional or different terms

• Feedback on Beta Features may be used freely by the Company

Use of Beta Features is entirely at your own risk.

16.17 Feedback and Suggestions:

If you provide feedback, suggestions, ideas, or recommendations ("Feedback"):

• You grant us a perpetual, irrevocable, worldwide, royalty-free, fully-paid, transferable license to use Feedback

• We may use Feedback for any purpose without compensation or attribution

• You waive any moral rights or attribution rights in Feedback

• Feedback is not confidential

• We have no obligation to implement or respond to Feedback

16.18 Survival of Terms:

The following sections survive termination of these Terms or your account:

• Section 3: Intellectual Property Rights

• Section 6: Data Privacy (retention obligations)

• Section 10: Disclaimers and Warranties

• Section 11: Limitation of Liability

• Section 12: Indemnification

• Section 14: Dispute Resolution and Governing Law

• Section 16: Miscellaneous Provisions (this section)

Plus any other sections that by their nature should survive.

16.19 Contact Information:

Crevolve Infosoft
Email: support@crevolveinfosoft.com
Website: [Company website]
Registered Office: [Complete registered office address]
CIN/Registration Number: [Company registration number]
GST Number: [If applicable]

For specific inquiries:

• General Support: support@crevolveinfosoft.com

• Privacy/Data Requests: support@crevolveinfosoft.com (Subject: DATA RIGHTS REQUEST)

• Grievances: support@crevolveinfosoft.com (Subject: GRIEVANCE)

• Account Deletion: support@crevolveinfosoft.com (Subject: ACCOUNT DELETION REQUEST)

• Legal/Terms Questions: support@crevolveinfosoft.com (Subject: LEGAL INQUIRY)

16.20 Acknowledgment of Understanding:

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT:

• You have READ and UNDERSTAND these Terms in their entirety

• You have had the opportunity to seek legal advice regarding these Terms

• You AGREE to be legally bound by all provisions

• You understand that these Terms limit the Company's liability and your legal remedies

• You understand the fictional, entertainment-only nature of the Service

• You waive any right to class actions and agree to arbitration

• You accept all risks associated with using the Service

END OF TERMS OF SERVICE

Last Updated: January 1, 2026

PRIVACY POLICY

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. INTRODUCTION

1.1 Overview: This Privacy Policy explains how Crevolve Infosoft ("Company," "we," "us," "our") collects, uses, stores, shares, and protects personal data when you ("User," "you," "your") access or use the Past Life Simulation application ("App," "Service," "Platform").

1.2 Acceptance: By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree, you must not use the Service.

1.3 Applicable Laws: This Privacy Policy complies with:

• Digital Personal Data Protection Act, 2023 (DPDP Act) - India

• Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• General Data Protection Regulation (GDPR) - for EEA/UK users (where applicable)

• Other applicable data protection and privacy laws

1.4 Updates: We may update this Privacy Policy from time to time. Material changes will be notified via email or in-App notification 30 days before becoming effective. Your continued use after changes constitutes acceptance.

1.5 Children's Privacy: The Service is NOT intended for children under 13 years of age (or applicable age of majority). We do NOT knowingly collect personal data from children under 13. If we discover such collection, we will promptly delete the data. If you believe we have inadvertently collected data from a child under 13, contact us immediately at support@crevolveinfosoft.com.

2. DATA CONTROLLER AND CONTACT INFORMATION

2.1 Data Controller:

Company Name: Crevolve Infosoft
Registered Address: [Complete registered office address]
Email: support@crevolveinfosoft.com
Website: [Company website]
CIN/Registration: [Company registration number]

2.2 Data Protection Officer / Grievance Officer:

Name: [To be designated]
Email: support@crevolveinfosoft.com
Address: [Company registered office address]
Working Hours: Monday-Friday, 10:00 AM - 6:00 PM IST

3. PERSONAL DATA WE COLLECT

3.1 Categories of Personal Data:

We collect the following types of personal data:

A. Account Registration Data:

• Full name

• Email address

• Phone number (optional)

• Date of birth (mandatory for past-life calculation)

• Gender (optional)

• Username and password (hashed)

B. Profile and Preference Data:

• Birth time and birthplace

• Current location (city, state, country)

• Language preferences

• App settings and preferences

• Avatar/profile picture (if uploaded)

C. Generated Content Data:

• Past-life stories generated by the App

• AI chatbot conversation histories

• User prompts and queries to AI

• Saved or favorited content

• Custom settings for story generation

D. Usage and Analytics Data:

• Device information (type, model, operating system, version, unique device identifiers)

• IP address and approximate geolocation

• App usage patterns (features accessed, time spent, frequency)

• Session logs and timestamps

• Crash reports and error logs

• Performance metrics

• Referral source and installation data

E. Communication Data:

• Support ticket messages and correspondence

• Feedback and survey responses

• User-reported issues or complaints

• Email communications with us

F. Payment Data (if applicable):

• Billing name and address

• Payment method type (credit card, UPI, etc.)

• Transaction history and receipts

• Note: We do NOT directly store complete credit card numbers or CVV codes; these are processed by third-party payment processors (see Section 6)

G. Social Media Data (if you connect social accounts):

• Social media profile information

• Friends/followers list (if permissions granted)

• Social media activity related to the App

H. Cookie and Tracking Data:

• Cookies, web beacons, and similar technologies (see Cookie Policy)

• Advertising identifiers

• Analytics and tracking pixels

3.2 Sensitive Personal Data:

Under Indian law, the following data collected by us may be considered "sensitive":

• Passwords (stored encrypted/hashed)

• Biometric data (if facial recognition features are added in future)

We collect this data ONLY with your explicit consent and implement enhanced security measures for its protection.

Special Note on Date of Birth: While date of birth is necessary for the core functionality of the App (past-life story generation), we do NOT use it to infer sensitive categories like health or religious beliefs.

3.3 Data Collection Methods:

Directly from You:

• When you register for an account

• When you update your profile

• When you use Service features (chatbot, story generation)

• When you contact customer support

• When you participate in surveys or promotions

Automatically:

• Through cookies and similar technologies

• From device sensors and operating system

• From app analytics and performance monitoring tools

• From server logs and access records

From Third Parties:

• Social media platforms (if you connect accounts)

• Payment processors (transaction confirmation)

• AI service providers (usage metadata)

• Analytics and advertising partners

• Fraud prevention services

4. HOW WE USE PERSONAL DATA

4.1 Primary Purposes:

We use your personal data for the following purposes:

A. Service Delivery and Functionality:

• Creating and managing your account

• Generating personalized past-life stories using your birth data

• Powering AI chatbot interactions with fictional past-life characters

• Providing customer support and responding to inquiries

• Processing payments and maintaining billing records

• Sending transactional communications (account confirmations, password resets, etc.)

B. Service Improvement and Development:

• Analyzing usage patterns to improve features and user experience

• Training and fine-tuning AI models for better story generation and chatbot responses

• Testing new features and conducting A/B testing

• Identifying and fixing bugs, errors, and performance issues

• Conducting research and development for future products

C. Security and Fraud Prevention:

• Detecting and preventing fraudulent accounts and activities

• Monitoring for security threats and unauthorized access

• Enforcing Terms of Service and acceptable use policies

• Investigating violations and abuse

• Protecting intellectual property rights

D. Legal Compliance and Protection:

• Complying with legal obligations under Indian and international law

• Responding to lawful requests from authorities and regulators

• Establishing, exercising, or defending legal claims

• Protecting rights, property, and safety of the Company, users, and public

E. Marketing and Communications (with consent):

• Sending promotional emails about new features, updates, and offers

• Displaying personalized in-App recommendations

• Conducting surveys and requesting feedback

• Advertising our Service on third-party platforms

• Affiliate and referral program management

F. Analytics and Business Operations:

• Understanding user demographics and behavior

• Measuring Service performance and effectiveness

• Creating aggregated and anonymized statistical reports

• Business planning and decision-making

• Auditing, accounting, and regulatory reporting

4.2 Legal Basis for Processing (for DPDP Act and GDPR compliance):

We process your personal data based on:

Consent:

• For marketing communications

• For optional data collection (e.g., social media integration)

• For cookies and tracking (see Cookie Policy)

• For AI chatbot data usage beyond core functionality

Contractual Necessity:

• To perform our contract with you (Terms of Service)

• To provide the Service you requested

• To process payments

Legitimate Interests:

• To improve and secure the Service

• To prevent fraud and abuse

• To conduct analytics and research

• To enforce our Terms and protect our rights

• Balancing Test: We ensure our legitimate interests do not override your fundamental rights and freedoms

Legal Obligation:

• To comply with court orders and legal process

• To meet regulatory reporting requirements

• To respond to lawful government requests

• To fulfill tax and accounting obligations

Vital Interests:

• To protect your life or safety in emergency situations

• To prevent imminent harm to you or others

4.3 Purpose Limitation:

We will NOT use your personal data for purposes incompatible with those disclosed in this Privacy Policy without:

• Obtaining your explicit consent for the new purpose

• Providing clear notice of the new purpose

• Offering an opt-out option where legally required

5. HOW WE SHARE PERSONAL DATA

5.1 Third-Party Recipients:

We may share your personal data with the following categories of third parties:

A. AI and Machine Learning Providers:

• OpenAI (GPT models) - for chatbot conversations and text generation

• Anthropic (Claude) - for AI-powered content creation

• Google (Gemini/PaLM) - for natural language processing

• Stability AI - for image generation (if applicable)

• Other AI vendors we may engage in the future

What We Share: User prompts, chat messages, birth data, story generation inputs
Purpose: To generate AI-powered past-life narratives and chatbot responses
Their Use: AI providers may use aggregated/anonymized data to improve their models per their privacy policies
Location: Primarily USA, with data transfer protections (see Section 9)

B. Cloud Hosting and Infrastructure:

• Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, or similar cloud providers

• Data storage, server hosting, database management, backup services

• These providers have access to data stored on their infrastructure but are contractually prohibited from using it for their own purposes

C. Payment Processors:

• Razorpay, PayPal, Stripe, Google Pay, Apple Pay, or other payment gateways

• We share billing name, amount, and transaction details

• Payment processors handle credit card and bank information directly (we do NOT see or store complete payment credentials)

D. Analytics and Performance Monitoring:

• Google Analytics, Firebase Analytics, Mixpanel, Amplitude, or similar tools

• Device data, usage patterns, app performance metrics

• To understand user behavior and improve Service quality

E. Advertising and Marketing Platforms:

• Google Ads, Facebook Ads, Instagram Ads, and other advertising networks (if we run ads)

• Hashed email addresses, device identifiers for targeted advertising

• Only if you have consented to marketing communications

F. Customer Support and Communication:

• Zendesk, Freshdesk, Intercom, or similar help desk platforms

• Support ticket content, user contact information, conversation history

G. Security and Fraud Prevention:

• Fraud detection services

• DDoS protection and security monitoring tools

• Identity verification providers (if needed)

H. Professional Service Providers:

• Legal advisors and law firms

• Accountants and auditors

• Business consultants

• Insurance providers

I. Corporate Transactions:

• Potential buyers, investors, or successors in merger, acquisition, sale of assets, or bankruptcy

• Professional advisors involved in corporate transactions

• Due diligence providers

5.2 Legal and Regulatory Disclosures:

We may disclose your personal data to:

Law Enforcement and Government Authorities:

• Police, investigative agencies, and regulatory bodies

• Courts and tribunals

• Tax authorities

• Data Protection Board of India

• Foreign government agencies (via mutual legal assistance treaties)

When Required:

• In response to lawful subpoenas, court orders, or legal process

• To comply with statutory obligations

• To investigate or prevent illegal activities

• To protect national security or public safety

Process: We will:

• Verify the legitimacy of requests

• Disclose only the minimum data necessary

• Notify you of requests unless legally prohibited

• Challenge overly broad or improper requests where appropriate

5.3 Aggregated and Anonymized Data:

We may freely share aggregated, anonymized, or de-identified data that CANNOT reasonably identify you, including:

• Statistical reports on app usage and demographics

• Anonymized datasets for research purposes

• Industry benchmarking data

• Publicly published reports and case studies

This data is NOT considered personal data and is not subject to data protection restrictions.

5.4 User-Directed Sharing:

If you use social sharing features, your generated content may be shared according to your instructions on:

• Social media platforms (Facebook, Instagram, Twitter, WhatsApp, etc.)

• Public forums or community boards (if we add these features)

You are responsible for understanding the privacy practices of platforms where you choose to share content.

5.5 No Sale of Personal Data:

We do NOT sell your personal data to third parties for monetary consideration.

Under some privacy laws, "sale" includes sharing data for cross-context behavioral advertising. If we engage in such advertising in the future, we will:

• Provide clear notice

• Obtain consent where required

• Offer opt-out mechanisms

6. DATA SECURITY MEASURES

6.1 Technical Safeguards:

We implement industry-standard security measures including:

Encryption:

• Data in transit protected by TLS/SSL encryption (HTTPS)

• Data at rest encrypted using AES-256 or equivalent

• Database encryption for sensitive fields

• End-to-end encryption for particularly sensitive communications

Access Controls:

• Role-based access control (RBAC) limiting employee access

• Multi-factor authentication (MFA) for administrative accounts

• Regular access reviews and principle of least privilege

• Audit logs of all data access and modifications

Infrastructure Security:

• Firewalls and intrusion detection/prevention systems (IDS/IPS)

• DDoS protection and rate limiting

• Regular security patches and updates

• Secure software development lifecycle (SDLC) practices

• Penetration testing and vulnerability assessments (annually or more frequently)

Authentication:

• Password hashing using bcrypt, Argon2, or similar algorithms

• Password strength requirements

• Account lockout after failed login attempts

• Session timeout and re-authentication for sensitive operations

6.2 Organizational Safeguards:

Employee Training and Obligations:

• Privacy and security training for all employees

• Confidentiality agreements and NDAs

• Background checks for employees with data access

• Clear data handling policies and procedures

Incident Response:

• Documented data breach response plan

• Designated incident response team

• Regular drills and simulations

• Communication protocols for breach notifications

Vendor Management:

• Due diligence and security assessments of third-party providers

• Data Processing Agreements (DPAs) with contractual security obligations

• Regular audits and compliance reviews

• Right to audit clauses in vendor contracts

6.3 Data Breach Notification:

In the event of a personal data breach that is likely to result in risk to your rights and freedoms:

Notification to Users:

• We will notify affected users within 72 hours of becoming aware of the breach (as required by DPDP Act)

• Notification will include:

  • Nature of the breach

  • Categories and approximate number of users affected

  • Data categories compromised

  • Likely consequences

  • Measures taken to address the breach

  • Recommendations for affected users (e.g., password reset)

  • Contact point for further information

Notification to Authorities:

• We will notify the Data Protection Board of India within the timeframe required by law

• For EEA/UK users, we will notify relevant supervisory authorities per GDPR requirements

Method: Notification via email to registered address and/or prominent in-App notice

6.4 Limitations:

No Absolute Security: Despite our reasonable efforts:

• No internet transmission or electronic storage is 100% secure

• Determined attackers may find vulnerabilities

• We cannot guarantee absolute security

• Security breaches may occur despite best practices

User Responsibility: You are responsible for:

• Keeping your password confidential

• Using strong, unique passwords

• Logging out of shared devices

• Monitoring your account for suspicious activity

• Updating security settings and software on your devices

NO LIABILITY FOR THIRD-PARTY BREACHES: We are NOT liable for security breaches:

• Of third-party services you choose to use

• Resulting from your disclosure of credentials to third parties

• Caused by your device vulnerabilities or malware

• Occurring despite reasonable security measures on our part

7. DATA RETENTION AND DELETION

7.1 Retention Periods:

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, subject to legal requirements:

Active Accounts:

• Account data retained while account is active

• Usage data retained for 24 months from collection

• Chat logs and generated content retained for 12 months

• Support communications retained for 3 years

Deleted Accounts:

• Most personal data deleted within 30 days of account deletion request

• Some data retained for legal compliance:

  • Financial records: 7 years (tax and accounting requirements)

  • Legal dispute records: Until resolution + statute of limitations period

  • Fraud prevention data: 5 years

• Anonymized data may be retained indefinitely

Other Retention:

• Marketing consent records: 3 years after withdrawal

• Cookie data: As specified in Cookie Policy

• Backup copies: Up to 90 days, then permanently deleted

7.2 Deletion Procedures:

Requesting Account and Data Deletion:

1. Send email to: support@crevolveinfosoft.com

2. Subject line: "ACCOUNT DELETION REQUEST"

3. Include:

   • Registered email address

   • Account username

   • Confirmation that you understand deletion is permanent

4. We will verify your identity

5. We will confirm deletion within 7 business days

6. Data will be deleted within 30 days of confirmation

What Gets Deleted:

• Account profile and registration data

• Personal preferences and settings

• User-generated content and chat histories

• Saved or favorited stories

• Communication history (subject to legal retention)

What May Be Retained:

• Anonymized or aggregated data

• Data required for legal compliance (see retention periods above)

• Data in backup systems (deleted within 90 days)

• Data necessary for ongoing legal disputes

• Public posts that cannot be attributed to you after deletion

Partial Deletion: You may request deletion of specific data categories without deleting your entire account by contacting support with a specific request.

7.3 Anonymization:

Where we retain data for analytics or research:

• We remove personally identifiable information

• We aggregate data so individual users cannot be identified

• Anonymization is irreversible

• Anonymized data is no longer considered personal data under most privacy laws

8. YOUR DATA RIGHTS

8.1 Rights Under DPDP Act, 2023 (for Indian users):

You have the following rights regarding your personal data:

A. Right of Access:

• Obtain confirmation of whether we are processing your data

• Request a copy of your personal data in a structured, commonly used format

• Request information about our processing activities

B. Right to Correction:

• Request correction of inaccurate or incomplete personal data

• Update your profile information directly in the App

C. Right to Erasure:

• Request deletion of your personal data (subject to legal retention obligations)

• See Section 7.2 for deletion procedures

D. Right to Data Portability (where technically feasible):

• Receive your data in a machine-readable format

• Transfer your data to another service provider

E. Right to Withdraw Consent:

• Withdraw consent for processing based on consent (e.g., marketing, optional features)

• Does NOT affect lawfulness of processing before withdrawal

• May limit your ability to use certain Service features

F. Right to Nominate:

• Nominate another person to exercise your rights in case of death or incapacity

• Nomination process available through account settings or by contacting support

G. Right to Grievance Redressal:

• File complaints with our Grievance Officer (see Section 2.2)

• Escalate to Data Protection Board of India if unsatisfied

8.2 Rights Under GDPR (for EEA/UK users, if applicable):

In addition to the above rights:

A. Right to Restriction of Processing:

• Request limitation of processing in certain circumstances

B. Right to Object:

• Object to processing based on legitimate interests

• Object to direct marketing (absolute right)

C. Rights Related to Automated Decision-Making:

• Right not to be subject to solely automated decisions with legal/similarly significant effects

• Note: Our AI story generation does NOT constitute automated decision-making with legal effects—it's entertainment only

D. Right to Lodge Complaint:

• File complaints with supervisory authorities in your EEA country or UK (ICO for UK)

8.3 Exercising Your Rights:

How to Submit Requests:

1. Email: support@crevolveinfosoft.com

2. Subject: "DATA RIGHTS REQUEST - [Specify Right]"

3. Include:

   • Your name and registered email

   • Specific right you wish to exercise

   • Details of your request

   • Proof of identity (government ID, screenshot of account settings, etc.)

Our Response:

• Acknowledgment within 48 hours

• Response within 30 days (may extend to 60 days for complex requests)

• If we deny your request, we will provide reasons and information about appeal/complaint options

Fees:

• Generally free of charge

• We may charge reasonable fees for:

  • Manifestly unfounded or excessive requests

  • Additional copies of data beyond the first free copy

Identity Verification:

• We may request additional information to verify your identity before fulfilling requests

• This protects your data from unauthorized access

8.4 Limitations on Rights:

Your rights may be limited when:

• Disclosure would reveal personal data about another person

• Data is subject to legal hold or ongoing litigation

• Deletion would prevent us from complying with legal obligations

• Processing is necessary for establishment, exercise, or defense of legal claims

• Data has been irreversibly anonymized

• Exercising the right would be technically impossible or require disproportionate effort

We will explain any limitations in our response to your request.

9. INTERNATIONAL DATA TRANSFERS

9.1 Cross-Border Transfers:

Your personal data may be transferred to, stored in, and processed in countries outside India, including:

• United States (AI vendors, cloud hosting)

• European Union (some service providers)

• Other countries where our service providers operate

These countries may have different data protection laws than India, potentially providing less protection.

9.2 Transfer Mechanisms and Safeguards:

We ensure lawful international transfers through:

Standard Contractual Clauses (SCCs):

• We execute EU Standard Contractual Clauses with EEA/UK-based processors

• We adapt SCCs for India-to-other-country transfers as required by DPDP Act rules

Adequacy Decisions:

• We transfer to countries deemed to have adequate data protection by relevant authorities (though India has not yet issued adequacy decisions under DPDP Act as of 2026)

Data Processing Agreements (DPAs):

• Contractual obligations requiring third parties to:

  • Implement appropriate security measures

  • Process data only per our instructions

  • Assist with data subject rights requests

  • Notify us of data breaches

  • Submit to audits and compliance reviews

Privacy Shield (if reinstated) or Successor Frameworks:

• If applicable frameworks are established, we may rely on them

9.3 Third-Party Safeguards:

Our key third-party recipients implement security measures including:

• OpenAI, Anthropic, Google: SOC 2 Type II certified, GDPR-compliant

• AWS, GCP, Azure: ISO 27001 certified, implement encryption and access controls

• Payment Processors: PCI-DSS compliant

You acknowledge and consent to these international transfers when you use the Service.

9.4 Your Consent:

By using the Service, you explicitly consent to:

• Transfer of your personal data outside India

• Processing by third parties in countries with different data protection standards

• Application of foreign laws to your data (subject to our contractual protections)

You may withdraw consent, but this will prevent you from using the Service.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Overview:

For detailed information about our use of cookies and similar technologies, please refer to our separate Cookie Policy[link].

10.2 Summary:

We use:

• Necessary Cookies: Essential for Service functionality (login, session management)

• Analytics Cookies: To understand usage patterns and improve Service (Google Analytics, etc.)

• Advertising Cookies: For targeted advertising (if applicable, with your consent)

10.3 Your Choices:

• Manage cookie preferences in the App settings or Cookie Policy banner

• Browser settings to block or delete cookies (may affect Service functionality)

• Opt out of targeted advertising via industry opt-out tools

See our Cookie Policy for complete details.

11. THIRD-PARTY LINKS AND SERVICES

11.1 External Links:

The Service may contain links to third-party websites, platforms, or services. We are NOT responsible for:

• Privacy practices of third-party sites

• Content or accuracy of third-party sites

• Third-party data collection or usage

11.2 Third-Party Terms:

When you use third-party features (e.g., social media login, payment gateways):

• You are subject to the third party's terms and privacy policies

• We encourage you to review their policies

• We disclaim liability for third-party practices

11.3 Social Media Integration:

If you connect social media accounts:

• We may access data you authorize per social media platform permissions

• Social media platforms may collect data about your Service usage

• Review and manage permissions in your social media account settings

12. CALIFORNIA AND US STATE PRIVACY RIGHTS (If Applicable)

If you are a California resident or resident of another US state with comprehensive privacy laws:

12.1 Rights (CCPA/CPRA and similar laws):

• Right to know what personal information is collected, used, disclosed

• Right to delete personal information

• Right to opt out of "sale" or "sharing" of personal information

• Right to opt out of targeted advertising

• Right to correct inaccurate personal information

• Right to limit use of sensitive personal information

• Right to non-discrimination for exercising privacy rights

12.2 Exercising Rights:

• Submit requests via support@crevolveinfosoft.com with subject "CALIFORNIA PRIVACY REQUEST"

• We will respond within 45 days (extendable to 90 days)

12.3 No Sale:

• We do NOT sell personal information as defined by CCPA

• If our practices change, we will provide notice and opt-out

12.4 Authorized Agents:

• You may designate an authorized agent to submit requests

• We require proof of authorization

13. DO NOT TRACK SIGNALS

Our Service does NOT currently respond to "Do Not Track" (DNT) browser signals.

You can manage cookies and tracking through:

• Cookie settings in the App

• Browser privacy settings

• Third-party opt-out tools (e.g., NAI, DAA opt-out pages)

14. CHANGES TO THIS PRIVACY POLICY

14.1 Updates:

We may update this Privacy Policy periodically to reflect:

• Changes in our data practices

• New features or technologies

• Legal or regulatory requirements

• User feedback

14.2 Notification:

For material changes:

• 30 days' advance notice via email and/or in-App notification

• Prominent notice on our website

• Opportunity to review changes before they take effect

For non-material changes (clarifications, formatting):

• Updated "Last Updated" date at the top

• Immediate effect upon posting

14.3 Acceptance:

Continued use of the Service after changes become effective constitutes acceptance. If you do not agree, you must:

• Stop using the Service

• Delete your account

• Contact us to exercise data deletion rights

14.4 Version History:

Previous versions of this Privacy Policy are available upon request at support@crevolveinfosoft.com.

15. CONTACT US

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: support@crevolveinfosoft.com
Subject Lines:

• "PRIVACY INQUIRY" - General questions

• "DATA RIGHTS REQUEST" - Exercising your rights

• "DATA BREACH CONCERN" - Security incidents

Postal Mail:
Crevolve Infosoft
[Complete Registered Office Address]
Attn: Data Protection Officer / Grievance Officer

Response Time: We aim to respond within 7 business days for inquiries, 30 days for rights requests.

Grievance Redressal: See Section 2.2 for Grievance Officer contact details.

END OF PRIVACY POLICY

Last Updated: January 1, 2026

COOKIE POLICY

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. INTRODUCTION

This Cookie Policy explains how Crevolve Infosoft ("we," "us," "our") uses cookies and similar tracking technologies in the Past Life Simulation application ("App," "Service").

By using the Service, you consent to the use of cookies as described in this policy, subject to your preferences and choices.

2. WHAT ARE COOKIES?

Cookies are small text files placed on your device (computer, smartphone, tablet) by websites and apps you visit. They are widely used to:

• Make websites/apps work or work more efficiently

• Remember your preferences and settings

• Provide information to website/app owners about usage

Similar Technologies include:

• Web beacons/Pixels: Tiny graphics embedded in emails or web pages to track opens, clicks, and interactions

• Local Storage: Browser-based storage (e.g., HTML5 local storage) that persists beyond session

• Mobile Identifiers: Device advertising IDs (IDFA on iOS, AAID on Android)

• SDKs: Software development kits integrated into mobile apps for analytics and advertising

3. TYPES OF COOKIES WE USE

3.1 Strictly Necessary Cookies:

Purpose: Essential for the Service to function. Without these, you cannot use the App.

Examples:

• Session management (keeping you logged in)

• Security and authentication

• Load balancing and performance optimization

• Fraud detection and prevention

Your Choices: These cookies cannot be disabled as they are critical for Service operation. If you block them, the Service will not work.

Retention: Session cookies (deleted when you close the app) or short-term persistent cookies (up to 30 days).

3.2 Functionality Cookies:

Purpose: Remember your preferences and settings to enhance your experience.

Examples:

• Language selection

• Theme preferences (dark mode, etc.)

• Customization settings for story generation

• Region/location settings

Your Choices: You can disable these, but the Service will lose personalization and may default to standard settings.

Retention: Persistent cookies (up to 12 months).

3.3 Analytics and Performance Cookies:

Purpose: Help us understand how you use the Service so we can improve it.

Examples:

• Google Analytics

• Firebase Analytics

• Mixpanel

• Custom analytics tools

Data Collected:

• Pages/screens viewed and features used

• Time spent on each screen

• Navigation paths and user flow

• Device and browser information

• Error and crash reports

Your Choices: You can opt out via:

• Cookie settings in the App

• Browser settings to block third-party cookies

• Third-party opt-out tools (e.g., Google Analytics Opt-Out Browser Add-on)

Retention: Persistent cookies (up to 24 months).

3.4 Advertising and Marketing Cookies:

Purpose: Deliver personalized ads and measure ad effectiveness.

Examples:

• Google Ads

• Facebook Pixel

• Retargeting/remarketing cookies

• Affiliate tracking cookies

Data Collected:

• Ad impressions and clicks

• Conversion tracking

• Interest-based advertising profiles

• Cross-device tracking

Your Choices:

• Opt out of personalized advertising in App settings

• Use browser privacy settings to limit tracking

• Visit industry opt-out pages:

  • NAI Opt-Out: https://optout.networkadvertising.org/

  • DAA Opt-Out: https://optout.aboutads.info/

  • EDAA (Europe): https://www.youronlinechoices.com/

• Adjust device advertising settings (iOS: "Limit Ad Tracking"; Android: "Opt out of Ads Personalization")

Retention: Persistent cookies (up to 24 months).

4. FIRST-PARTY VS. THIRD-PARTY COOKIES

First-Party Cookies: Set by us directly. We have full control over their use.

Third-Party Cookies: Set by our service providers (e.g., Google, Facebook, analytics vendors). These are governed by the third party's privacy policy in addition to this policy.

Third parties may use cookies to:

• Track you across websites/apps

• Build advertising profiles

• Serve targeted ads

5. MOBILE APP TRACKING

In addition to cookies, our mobile app uses:

Device Identifiers:

• Apple IDFA (Identifier for Advertisers) on iOS

• Google AAID (Advertising ID) on Android

• Device fingerprinting based on device characteristics

SDKs (Software Development Kits):

• Google Analytics for Firebase

• Facebook SDK

• AI provider SDKs

• Crash reporting SDKs (e.g., Crashlytics)

Permissions: Some tracking requires device permissions (e.g., location). We request permissions contextually and explain their purpose.

Your Choices:

• iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"

• iOS: Settings > Privacy > Advertising > Enable "Limit Ad Tracking"

• Android: Settings > Google > Ads > Opt out of Ads Personalization

• Revoke app permissions in device settings

6. HOW TO MANAGE COOKIES

6.1 In-App Cookie Settings:

You can manage cookie preferences in the App:

1. Go to Settings > Privacy > Cookie Preferences

2. Toggle categories on/off:

   • Strictly Necessary (cannot be disabled)

   • Functionality

   • Analytics

   • Advertising

3. Save your preferences

Changes apply immediately but may require restarting the App.

6.2 Browser Settings:

If you access the Service via web browser:

• Chrome: Settings > Privacy and Security > Cookies

• Safari: Preferences > Privacy > Manage Website Data

• Firefox: Options > Privacy & Security > Cookies and Site Data

• Edge: Settings > Privacy, Search, and Services > Cookies

You can:

• Block all cookies (will break most websites)

• Block third-party cookies only

• Delete existing cookies

• Set exceptions for specific sites

6.3 Third-Party Opt-Outs:

Google Analytics: Install Google Analytics Opt-out Browser Add-on

• https://tools.google.com/dlpage/gaoptout

Facebook Pixel: Manage ad preferences on Facebook

• https://www.facebook.com/ads/preferences/

Industry Opt-Outs:

• Network Advertising Initiative: https://optout.networkadvertising.org/

• Digital Advertising Alliance: https://optout.aboutads.info/

• European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/

6.4 Do Not Track (DNT):

Our Service does NOT currently respond to DNT browser signals. We honor opt-out choices made through the mechanisms above.

7. CONSEQUENCES OF DISABLING COOKIES

If you disable or block cookies:

Strictly Necessary Cookies Blocked:

• You will NOT be able to use the Service at all

• Login and authentication will fail

• App functionality will break

Functionality Cookies Blocked:

• You will lose personalization and preferences

• Settings will reset each session

• User experience will be degraded

Analytics Cookies Blocked:

• We cannot improve the Service based on usage data

• You may encounter more bugs and issues

• Feature development may not align with user needs

Advertising Cookies Blocked:

• You will still see ads (if we display them)

• Ads will be less relevant to your interests

• You may see the same ads repeatedly

8. COOKIES IN EMAILS

If we send you marketing emails, they may contain:

Tracking Pixels: To measure:

• Email open rates

• Click-through rates on links

• Device and email client used

Your Choices:

• Disable image loading in your email client (prevents pixel tracking)

• Unsubscribe from marketing emails via link at bottom of email

• Contact support@crevolveinfosoft.com to opt out

Transactional Emails: Even if you opt out of marketing, we may still send:

• Account notifications

• Password reset emails

• Receipts and billing information

• Service updates required by law

These may contain minimal tracking for security and operational purposes only.

9. RETENTION PERIODS

Cookie Type

Retention Period

Session Cookies

Deleted when you close the app/browser

Persistent Cookies

Up to 24 months depending on cookie type

Analytics Data

26 months (Google Analytics standard)

Advertising IDs

Until you reset your advertising ID or opt out

You can delete cookies at any time through your device/browser settings.

10. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy to reflect:

• New cookie technologies

• Changes in our service providers

• Legal requirements

• User feedback

Notification: We will post an updated policy with a new "Last Updated" date. For material changes, we will notify you via email or in-App notice 30 days before changes take effect.

Acceptance: Continued use after changes constitutes acceptance. You can manage or withdraw consent via cookie settings at any time.

11. CONTACT US

For questions about this Cookie Policy or our use of cookies:

Email: support@crevolveinfosoft.com
Subject: "COOKIE POLICY INQUIRY"

Postal Mail:
Crevolve Infosoft
[Complete Registered Office Address]
Attn: Data Protection Officer

END OF COOKIE POLICY

Last Updated: January 1, 2026

SUMMARY OF KEY LEGAL PROTECTIONS

This comprehensive policy suite provides the following protections for Crevolve Infosoft:

✅ INTELLECTUAL PROPERTY PROTECTION

• Ownership of all App code, algorithms, AI models, content

• Broad license to use User Content for training, marketing, improvement

• AI-generated content remains Company property

• Trademark and brand protection

✅ LIABILITY LIMITATIONS

• Maximum liability capped at INR 1,000 or 12 months of fees

• Exclusion of consequential, indirect, and punitive damages

• No warranties (AS-IS service)

• No guarantees on AI accuracy, availability, or suitability

✅ USER CONDUCT RESTRICTIONS

• Comprehensive prohibited activities list

• Right to terminate violating accounts without refund

• Monitoring and enforcement rights

• Protection against reverse engineering, scraping, abuse

✅ DISCLAIMER OF FICTIONAL CONTENT

• Explicit acknowledgment that Service is entertainment only

• No claims about past lives, reincarnation, or spiritual truth

• AI-generated content is fabricated

• Users assume all psychological and emotional risks

✅ PAYMENT PROTECTION

• No refunds policy (except as legally required)

• Auto-renewal with clear disclosure

• Third-party payment processing (we don't store card data)

• Right to change pricing with notice

✅ DATA PROTECTION COMPLIANCE

• DPDP Act 2023 (India) compliance

• GDPR readiness (for EEA/UK users)

• Clear consent mechanisms

• User data rights processes

• Transparent data sharing with AI vendors

• Security incident response plan

✅ DISPUTE RESOLUTION

• Mandatory binding arbitration (Mumbai-seated)

• Class action waiver

• 1-year limitation period for claims

• Informal dispute resolution requirement

• Favorable governing law (Indian law) and jurisdiction (Mumbai courts)

✅ AI-SPECIFIC PROTECTIONS

• Disclosure of third-party AI providers (OpenAI, Anthropic, etc.)

• User consent to AI data processing

• Disclaimers for AI errors, hallucinations, biases

• Emotional risk warnings for AI chatbot interactions

• Right to use chat data for model training

✅ TERMINATION FLEXIBILITY

• Company can terminate users at will with minimal notice

• Right to terminate for inactivity, non-payment, violations

• Data deletion procedures with retention for legal compliance

• No compensation for terminated accounts

✅ MODIFICATION RIGHTS

• Can change Terms, features, pricing with 30 days' notice

• No liability for Service modifications or discontinuation

• Continued use constitutes acceptance of changes

✅ THIRD-PARTY PROTECTIONS

• Disclaimers for third-party services, links, integrations

• Payment processors handle sensitive financial data

• No liability for third-party breaches or failures

✅ FORCE MAJEURE

• Broad protection for events beyond control (pandemics, wars, cyberattacks, natural disasters, government actions)

• No liability for delays or failures due to force majeure

✅ INDEMNIFICATION

• Users indemnify Company for their violations, content, and claims

• Company controls defense of indemnified claims

• User pays Company's legal fees for defending indemnified matters

✅ REGULATORY COMPLIANCE

• Grievance officer designation (IT Act 2000)

• Cookie consent and management (DPDP Act)

• Age restrictions (13+ with parental consent, 18+ ideal)

• Transparent privacy practices

• International data transfer mechanisms

This policy suite has been crafted with meticulous attention to:

1. Indian Legal Requirements - Full compliance with IT Act 2000, DPDP Act 2023, Consumer Protection Act 2019, Contract Act 1872, Arbitration Act 1996

2. Risk Mitigation - Every conceivable liability scenario addressed with protective clauses

3. **AI-Era Considerations** - Unique provisions for AI-generated content, chatbot interactions, and third-party AI vendor relationships 4. User Protection Balance - Respects user rights while maximizing Company protection 5. Enforceability- Drafted to withstand legal challenges in Indian courts and arbitration 6. Transparency - Clear, understandable language meeting regulatory disclosure requirements

RECOMMENDATION: Have this policy suite reviewed by a licensed Indian attorney familiar with IT law, data protection, and consumer protection before deployment. Consider having users actively accept (checkbox) rather than passively accept these terms, especially for AI data usage and arbitration provisions.

VERSION CONTROL:

• Document Version: 1.0

• Last Updated: January 1, 2026

• Next Review: July 1, 2026 (or upon regulatory changes)