Privacy Policy

We collect personal information that you voluntarily provide to us when you make a booking, register on the Site, express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we may collect includes the following:

• Identity Data: Name, date of birth, gender.

• Contact Data: Email address, phone number, mailing address.

• Payment Data: Information required for processing payments (e.g., credit card details – though these are often processed by a third-party payment gateway, we do not store sensitive payment details directly on our servers).

• Booking Details: Arrival and departure dates, number of guests, special requests.

• Communication Data: Records of your correspondence with us.

• Usage Data: Information about how you use our Site, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This is primarily collected via cookies and similar technologies.

We use the information we collect or receive for various purposes, including:

• To Process Bookings and Provide Services: To manage your reservation, send booking confirmations, facilitate check-ins, and provide the homestay services you request.

• To Communicate with You: To send you administrative information, updates about your booking, important notices, and respond to your inquiries.

• To Improve Our Services: To understand how our Site is used, gather demographic information about our user base, and analyze trends to enhance our homestay experience and website functionality.

• For Marketing and Promotional Purposes: To send you information about special offers, promotions, or new services that may be of interest to you, where you have consented to receive such communications.

• For Safety and Security: As noted in our house rules, we use 24-hour CCTV surveillance for safety and emergency purposes only. We may also use your data to maintain the security of our Site and property, prevent fraud, and enforce our terms and conditions.

• To Comply with Legal Obligations: To meet our legal, regulatory, or tax requirements.

We only share your information with your consent or when legally required. We may share your data with:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., payment processing, website hosting, email delivery). We only share information necessary for them to perform their functions.

• Legal and Regulatory Authorities: If required by law, court order, or government request.

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

You have certain rights regarding your personal information, subject to local data protection laws. These may include the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to the processing of your personal data.

• Request restriction of processing your personal data.

• Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the contact details provided below.

Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to the practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this Privacy Policy, please contact us at:

Pandan 11 Homestay

No 11 Jalan Pandan Indah 5B Taman Pandan Indah 75250 Melaka

hidayanis.travel@gmail.com

011-67641976