Support

Welcome to the PackSaví  Support page. Here you’ll find answers to common questions, troubleshooting steps, and ways to contact us if you need further assistance. 

Frequently Asked Questions (FAQ)

• How do I back up my packs?

After purchasing the Star Upgrade, go to the Star Features screen and open Zip Center, then select Backup.

A copy of your app data will be saved to the app’s storage, your device’s Downloads folder, or another folder you choose. The process may take several minutes depending on your device and the amount of media in your packs.

Tip: PackSaví works best for curated images, audio/video notes, highlights, and reminders. For large video or media collections, it is usually better to manage backups with your device’s dedicated media apps and libraries.

Remember where you save the backup.zip file (creating a “Backups” folder can help). Once saved, you can manage the file with your device’s file system. For extra safety—or to restore packs on another device—copy the backup.zip file to off-device storage such as cloud storage or a computer.

• Can I restore my app data (packs)?

Yes. Open Zip Center, choose Restore, and select a valid backup.zip file that was previously created with the Zip Center backup feature.

Important: Restoring will reset the app to the packs and contents in the chosen backup file. This will overwrite your current packs.

The restore process may take several minutes depending on your device and the amount of media in the backup.

• Why do I see ads?

Ads appear in the free version of the app. You can remove ads by purchasing the Star Upgrade in the app. Tap the Home Screen Star for details.

Ads in the free version are intentionally limited, providing ample uninterrupted blocks of time to set up, use, and refine your organizational Pack system. As you use PackSaví more frequently, the additional features and benefits of the Star Upgrade may become increasingly valuable to you. 

• What's included in the Star Upgrade?

The Star Upgrade removes all ads, giving you uninterrupted use of PackSaví. It also enables Active Text sharing, Backup & Restore, and unlocks the custom Theme Colors palette.

Your purchase is linked to your app store account (not to a specific installation of the app). This means the upgrade stays available after app updates and can be restored on a new or different device when you use the same app store account. Availability across devices depends on your app store’s policies and capabilities.

For full details, tap the Home Screen Star to view the Star Upgrade and Star Features screens.

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