Privacy Policy

Effective Date: October 28, 2025

PackMyStream.com (“the Site”, “we”, “our”, “us”) is owned and operated by My Guy Online (Pty) Ltd, a company registered in South Africa.
This Privacy Policy describes how we collect, use, and protect your information when you visit or make a purchase from packmystream.com.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We only collect the minimum information necessary to operate and improve our services.

1.1 Account Information

When you register or log in, we collect:

Email address (required)
Password (managed securely via Firebase Authentication – we do not store your password)
Display name (optional)

You may also sign in via Google. In that case, only your Google account email and display name (if available) are stored.

1.2 Usage and Analytics Data

We use Google Analytics to collect non-identifiable information such as:

Device type and browser used
Pages visited, time spent, and actions taken (e.g., product views, clicks)
General geographic region (country/city)
Referral source (e.g., search engine, social media, etc.)

This data helps us improve our services and understand user behavior. It does not personally identify individual users.

1.3 Purchase and Cart Data

When you make a purchase or add products to your cart/wishlist:

Your cart and wishlist data are stored in our database and linked to your account once you are logged in.
Before login, no cart or wishlist data is stored.
When you proceed to checkout, we collect transaction-related information from PayPal, such as payment confirmation and transaction ID (we do not store your credit/debit card details).

1.4 Marketing and Communication

If you create an account or sign in via Google, your email address may be added to our marketing list.
We send promotional or product update emails from which you can unsubscribe at any time by following the “unsubscribe” link in the email or contacting us directly.

2. How We Use Your Information

We use your information to:

Provide access to your account and deliver purchased digital goods
Maintain and improve website functionality
Process transactions via PayPal
Send updates, marketing emails, and promotional offers
Analyze website traffic and user engagement
Detect, prevent, and address fraud or technical issues

We never sell your personal information to third parties.

3. Data Storage and Security

Your data is securely stored using:

Firebase Authentication and Firestore (for user and cart data)
Encrypted transmission (HTTPS) across all communications

We follow commercially acceptable security practices to protect your data. However, please note that no electronic storage or internet transmission is completely secure.

4. Third-Party Services

We use trusted third-party tools and services that may collect or process your information:

Google Analytics – website traffic and usage statistics
Firebase (Google LLC) – user authentication and database services
PayPal – payment processing

Each service maintains its own privacy policy regarding how data is processed and stored. We encourage you to review their policies:

5. Data Retention and Deletion

Your account data (email, optional name, cart, wishlist) is retained for as long as your account is active.
You can delete your account and all associated data anytime through your profile settings or by contacting us.
Once deleted, all related data is permanently removed from our systems.

6. Cookies

Our Site may use cookies or similar technologies for:

Session management
Analytics and performance tracking
Remembering user preferences

You can choose to accept or decline cookies via your browser settings.

7. International Data Transfers

As we serve customers worldwide, your information may be transferred and stored in servers located outside your country, including in the United States or South Africa.
By using our Site, you consent to such transfers in accordance with applicable data protection laws, including GDPR (EU/UK) and POPIA (South Africa).

8. Children’s Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@packmystream.com.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.”
Your continued use of the Site after any changes means you accept the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

📧 support@packmystream.com
🏢 Operated by My Guy Online (Pty) Ltd
Registered in South Africa

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