I am an IT Support Specialist Trainee actively building foundational and advanced skills in customer service operations, workflow automation, and CRM management.
My Core Value: Bridging the gap between customer problems (CRM) and technical solutions using automation to improve efficiency and service delivery.
Current Focus & Technical Proficiencies:
* Automation: Practical experience building and troubleshooting closed-loop workflows using Zapier (Zendesk → Trello). I focus on reducing manual data entry and guaranteeing follow-through on urgent issues.
* CRM & Service Desk: Proficient in Zendesk, Freshdesk, and HubSpot, specializing in ticket triage, SLA management, and user permissions.
* Task Management Tools & Collaboration: Experienced with Trello, Monday.com, Asana, and ClickUp to manage tasks, track progress, and facilitate internal communication.
* Data & Documentation: Creating clear, accessible support content using Loom and managing data flow and integrity across platforms.