Setting up your ONFC/CR is first and stage in beginning your journey on the Website. This is also the first stage in finding, hiring and managing your team as a person seeking support Within. 

Creating your SLB account

• To create your SLB account please Email our onlinecustomerconnections@gmail.com

What is needed

• Photo (doesn’t have to be of the person seeking support. This can be of a favourite hobby or pet or Women you love or even one of your Support workers with there Consent please ask before taking a photo. 

• Support details and requirements

• Just your NDIS Number Just So we know that your with the NDIS. please Note That We do not take Payment From Your NDIS plan Us We Are a Free Online Services 

• Your Support Network: A person in your support network (such as a support coordinator, GP, allied health professional, family friend or extended family member) who you would be comfortable for us to contact as your account is created. We will be in contact this person if we need to confirm any information about you. with your Consent 

• Any information that might help you and us with our free online Service's so we can help you even better 

As you start creating your profile you will be taken step by step through the process. There will be questions that ask:

• Personal details like your address, date of birth and full name

• Details about the person seeking support

• What type of support are you seeking 

• How you will be paying for supports 

we at ONFC/CR  we recognise that carers play a big role in providing daily care and support to people with disability. and Other Support worker that also look after people thats why when you Are Working with us we treat you like your a Human and gave you the most up respect you need to do the job that you have been put in. thats why all of our Support staff get free Counselling and a Exeter Week of At The holidays 

1.All of the carers That work within any Department of any provider should be treat with Respect and Also Must Follow the NDIS code conduct 

2.Support Staff Should also be Allowd not only Speak up but Say when they are not happy Speaking up is okay and letting people know that your not happy is also okay but when you force Customers to do things they dont went to do that is not okay and at onfc/CR we take that and we make sure our Customers have Choice and Control in evey part of there Live 

Yes, SLB is a free online Service's. For people who don’t receive funding through the NDIS, this could include People in Foster care and age care Serivces 

If you or your family or Friend's need to leave, you need to leave SLB, you can do it at any time. If you are thinking about leaving our online website, there are some steps for you to take before we Closed Your Account 

1. Notify your team of support workers that you are finishing services with SLB 

2. Go to Our Website and Email us your Feedback and ONFC/CR well Replay within 24 to 48 Hrs 

If you are not currently using SLB  for supports, you can place your profile on hidden so that you are not contacted by support workers. This means you can Also come back and use your SLB profile when you or your family or friend's need Support The Most

SLB can be accessed by anyone with a disability or family or Community or Youth to search and connect with, SLB and manage their own Online Support. We recognise that Our Website may not be suitable for everyone, and The Support each individual needs makes informed decisions on whether the Website is right for them or there family and friends or there community. We encourage and empower people seeking Free online Support to engage in the appropriate services both through our Website and with other Support Networks Around you 

New Users

If through the process of registering for SLB a user finds that the platform is not the right option, the SLB team will:

• Try to provide appropriate recommendations for alternative supports, taking into account:

  • Support requirements that you need 

  • Location and were you live and if you need help getting from place to place 

  • Cultural and linguistic requirements and other Things 

  • The vulnerability of the person seeking support and if they are there own legal guardian 

  • Other specific requirements for example gender, sexuality, religion.

•  ONFC/CR Also Provide options for the person or family member or friend or our community member seeking support to connect with our team in the way the need us and what are there circumstances.

Existing Users

If a current user is leaving the platform for any Other reason, the ONFC/CR team will ensure And assistance to  provided the  transition from ONFC/CR to an alternate Support Website or provider,  When requested and possible.

Some actions the SLB team may take include:

• Organising for SLB online support to provide support through an alternate Support Person or Website or Provider 

• Organise for our online support Team to provide short-term support if the Customer whats SLB until the user has transitioned to the alternate Support person or website or provider.

• With permission from the user, we will do handover with the new Support person or provider that is taking over 

Where and when appropriate, we will provide information on available supports or contacts with the Customers Permission and only then we well do handover 

• Advocacy

• Government and Non-Government Services

• Health Services

• NDIS support/information.

• Family or Friend's 

• GirlFriend 

An Online Team leader helps a person seeking support manage their SLB profile. This person handles managing all aspects of the platform. This could include:

• Checking and responding to messages from Our online Support staff about you and other things that they helped you with 

• Posting on the job board what you need and how we can do that within line with Choice and Control 

• Booking and approving shifts and ensuring All Service's are Free and no money gets taking out of your plan at all  

• On-the-job training of workers as well as staff management

• Keeping all information accurate and up to date that also may include your information. 

• Signing and agreeing to the Free Online service agreement and that you understand that this is a Free Online Support Service's 

The Online Team Leader is the point of contact for all matters relating to the accounts, including the emergency contact.

Do I need an Online team Leader ?

• Yes Everyone Most have a Online team leader So they can handle Feedback and Completes About Your Free Online Services 

• If you have a Power of Attorney in place, you will need an account manager.

• If you feel you need help to use the internet or need support in managing your Online support, you may benefit from having an Online team Leader. You will still have choice and control over who supports you and what supports you receive while using ONFC/CR. An Online team Leader helps you put this in place.

Who can be an Online Team Leader?

Typically, Online team Leader are the unpaid support in a person’s life, such as a family member or significant other. 

Other Alternatively, an Online team Leader can also be someone in a paid capacity (such as a support coordinator). Please discuss how this will work with your coordinator before you sign up. 

• The day you would like the call (Monday - Friday)

• The time you would like the call (8:00am - 5:30pm AEST)

• Your preferred language 

• Gender of interpreter 

As well as providing an interpreter service, we have a number of internal staff who are able to provide support in the following languages:

• Hebrew

• Slovak

• Czech

• French

• Japanese

• Portuguese

• Mandarin

• Hindi

• Tamil

• Telugu

• Russian

• Ukrainian

• German

• Spanish

• Cantonese

• Turkish

If you're unable to manage your own account, or would prefer for someone to manage it with you, you can nominate an Account Manager.

Account Managers are often a ?

• Parent

• Family member

• Significant other