Investor/Trader
Self-employed, Tampa Bay Area, FL, May 2023 to present
· Researching and managing my own portfolio of ~10 stocks; enjoy trading, but would like to return to steadier work
UX Writer and Strategist
TIAA (banking, investing, fintech), Remote (Tampa Bay Area), Mar 2022 to Apr 2023
· Helped write and design an award-winning (2023 CIO 100 Awards) web app that digitized the formerly manual investment lineup change process for our university clients
· Wrote marketing and UX copy for a digital/web brochure redesign
· Wrote company UX QA checklist and outlined UX style guide
· Worked with designers, developers, product owners, and testers in an Agile structure using mainly Confluence, Figma, Jira, Miro, SharePoint, Teams, and Zoom
Content Writer and Editor
Dropbox (cloud storage), Remote (Tampa Bay Area), Apr 2021 to Sep 2021
· Wrote and updated help content for Dropbox and HelloSign; customized and tested content for desktop, mobile, and web apps
· Helped write new process and style guides for HelloSign’s help content
· Edited and published software release notes biweekly
· Worked in an Agile structure using mainly Adobe Experience Manager (AEM), Dropbox Paper, Google Sheets, Jira, Slack, Zendesk, and Zoom
Content Writer and Editor
Molina (managed care), Remote (Tampa Bay Area), Jan 2021 to Mar 2021
· Managed rolling reviews of ~500 comms for Molina’s CA, FL, and SC Medicaid plans
· Wrote Salesforce help content for Molina’s agents
· Used Word and Acrobat for docs, and SharePoint for tracking and publishing
Technical Writer and Editor
McKesson (healthcare), Remote (Tampa Bay Area), Dec 2019 to May 2020
· Wrote or rewrote ~60 processes, and compiled them into a runbook (ops manual) for McKesson’s US data centers
Technical Writer and Editor
Raytheon (defense), Remote (Tampa Bay Area), Sep 2016 to Mar 2019
· Rewrote ~150 policies and procedures for Raytheon’s Policy Simplification Initiative; followed a rigorous quality process and met (or exceeded) Flesch-Kincaid metrics goals
· Worked with Missile, Missile Defense, and Space businesses, plus Contracts, Finance, Global Security, and Global Supply Chain corporate functions
Content Manager and Technical Writer/Editor
FIS (fintech), Cloud Services, Jacksonville, FL, Aug 2014 to Jun 2016
· For each new client, produced a customized connection guide (using Flare) and infrastructure diagram (using Visio); updated guides and diagrams as needed
· Each month, produced employee newsletter (called Cloud Cover) and updated style and tech standards guides
· Produced comms and content as needed; larger projects included:
o Information security (and cybersecurity) documentation suite update
o Knowledge and training content for two major change management projects: a company acquisition and an IT service management redesign
o Software development documentation suite (with API scripts) to help our engineers install, test, deploy, and maintain our IaaS-SaaS financial software
· Designed and managed Confluence, Flare, and SharePoint sites, and Outlook templates
Content Manager and Technical Writer/Editor
Bank of New York Mellon, Broker-Dealer Services, Orlando, FL, Oct 2012 to Jan 2014
· Produced and published internal comms, technical comms, style guide, and templates
· Worked with leadership to develop editorial calendar, escalation plan, internal comms strategy, and QA process
· Worked with content owners, Compliance, Legal, Risk, and the US Federal Reserve (via Legal) to update policies and procedures on a rolling schedule, per US regulations
· Designed and managed SharePoint sites and XML forms
Content Manager and Copywriter
Wells Fargo & Company, Charlotte, NC, May 2010 to Jan 2011
· Wrote and updated content and copy for wachovia.com (which still had ~2M daily visits in Jan 2011), related microsites, customer comms, and merger comms; used Vignette for content, and Adobe SiteCatalyst and Google Trends for content strategy
Corporate Communication Manager
MACTEC Engineering and Consulting, Atlanta, GA, Apr 2000 to Apr 2008
· Managed company website, marketing microsites, marketing newsletter, client care, competitive intel, data analysis and reporting, and many marketing and technical comms projects