Investor and Writer
Self-employed, Tampa Bay area, FL, May 2023 to present
· Actively researching and managing my own portfolio of about 15 stocks
· Also working on nonfiction writing projects (which I often do between contracts), but would like to return to steadier work
Copywriter, UX Writer, and UX Strategist
TIAA (banking, investing, fintech), Remote, Mar 2022 to Apr 2023
· Wrote and edited UX copy – and provided UX strategy – for institutional (university) clients and their financial consultants; special projects included:
o Award-winning Investment Lineup Change project, which moved the lineup change process from manual to digital and won a 2023 CIO 100 Award
o Interactive page for retail investors
· Wrote TIAA’s UX QA checklist and the outline for their UX style guide
· Worked with UX designers, developers, stakeholders, testers, Compliance, Legal, and Risk in an Agile sprint structure using mainly Confluence, Figma, InVision, Jira, Miro, SharePoint, Teams, and Zoom
Content Writer/Editor
Dropbox (cloud storage), Remote, Apr 2021 to Sep 2021
· Wrote and edited help center content for Dropbox and for their acquisition, HelloSign; special projects included:
o Dropbox mobile app – wrote help content and UX tested prototype
o HelloSign transition – rewrote help content where needed, and helped write process and style guides
· Edited and published software release notes biweekly
· Worked in an Agile sprint structure using mainly Adobe Experience Manager (AEM), Dropbox Paper, Google Sheets, Jira, Slack, Zendesk, and Zoom
Content Writer/Editor
Molina (managed care), Remote, Jan 2021 to Mar 2021
· Managed rolling reviews of ~500 active comms for Molina’s CA, FL, and SC plans
· Wrote announcements and how-tos, such as how to use the Access2Care app
· Wrote Salesforce help content for Molina’s agents
Technical Writer/Editor
McKesson (healthcare), Remote, Dec 2019 to May 2020
· Wrote or rewrote ~60 processes, and compiled them into an operations manual (runbook) for McKesson’s data centers
· Set up and managed the project’s SharePoint site, and updated leadership daily
Technical Writer/Editor
Raytheon (defense), Remote, Sep 2016 to Mar 2019
· Rewrote ~150 policies and procedures for Raytheon’s Policy Simplification initiative, managing ~15 documents at a time
· Helped ensure accurate, understandable, usable content that met or exceeded Flesch-Kincaid and related metrics goals
· Worked with Missile, Missile Defense, and Space businesses, plus corporate functions including Contracts, Finance, Global Security, and Global Supply Chain
Content Manager and Technical Writer/Editor
FIS (fintech), Cloud Services, Jacksonville, FL, Aug 2014 to Jun 2016
· Set up and managed Confluence spaces, Flare sites, SharePoint sites, and knowledge and training content for our clients and employees; special projects included:
o SDK docs (including API scripts) – worked with engineering director to produce instructions for installing, testing, deploying, and maintaining our cloud IaaS-SaaS treasury management software for each client
o Infosec docs – worked with security director to ensure our information security documentation was complete and current
o Employee pubs – each month, produced our employee newsletter (called Cloud Cover), and updated (with SME input) our style and tech standards guides
· Wrote and shared customized connection/UI guides (using Flare) and infrastructure diagrams (using Visio) for each client
· Wrote, edited, and published announcements, blog posts, job posts, email templates, policies, and procedures
Content Manager and Technical Writer/Editor
Bank of New York Mellon, Broker-Dealer Services, Orlando, FL, Oct 2012 to Jan 2014
· Set up and managed SharePoint sites and XML forms
· Wrote, edited, and published app documentation, articles, FAQs, marketing materials, news, policies, procedures, reports, style guide, user guide, and templates
· Worked with senior managers to develop editorial calendar, escalation plan, internal communication strategy, help desk process, and QA process
· Worked with SMEs, content owners, Compliance, Legal, Risk, and the US Federal Reserve (via Legal) to finalize and publish all policies
Advertising Instructor
Full Sail University, Orlando, FL, Feb 2011 to Feb 2012
· Taught university course on advertising concept and design for online BA program
· Used Adobe Creative Suite, Mac iWork, and in-house LMS to manage class materials and to grade student work
Content Manager and Copywriter
Wells Fargo & Company, Charlotte, NC, May 2010 to Jan 2011
· Wrote and edited creative, legal, and technical copy for wachovia.com, related microsites, and customer and merger communications
· Provided content strategy using Adobe SiteCatalyst and Google Trends
· Provided urgent turnarounds as needed, such as publishing updated interest rates within the regulatory time frame
· Managed the review process with the LOB leaders, Dev team, and QA team
· In Jan 2011, as the integration was nearing completion, wachovia.com had ~4K pages and ~2M daily visits
Marketing Communication Manager
MACTEC Engineering and Consulting, Atlanta, GA, Apr 2000 to Apr 2008
· Managed corporate marcomm and tech comms, including writing, editing, creative-directing, and publishing
· Managed company website, including analytics, architecture, content, copywriting, SEO strategy, and UX strategy
· Designed and managed national Client Care program, including analyzing and reporting the data (using Access and SQL), and following up on every concern to help ensure client care