Have you child practice calling 911 on a non-working phone. Be sure to remove the battery from the phone, as 011 will still work on a non-activated phone. They can demonstrate how to dial 911 and you can be the 911 operator. Ask them questions about the pretend incident. Remind your child to speak clearly and slowly. They will need to know their full name, address, and phone number with area code. Practice often by describing possible emergency situations. Their skills will become better with repetition and practice.