Each utility shall maintain an IOAP system to provide applicants a web-based application submittal process. Hard copy, email, and/or mailed in application will no longer be allowed or accepted unless the utility IOAP systems are down for maintenance or failure. The IOAP shall also provide applicants with updated information regarding the status of their SIR application process. The system shall be customer specific and post the real-time status of the SIR process. At a minimum, the following content shall be provided:
1. The applicant’s name and project/application identification number.
2. Description of the project, including at a minimum, the project’s type (energy source), size, metering, and location.
3. SIR project application status, including all the steps completed and to be completed, along with corresponding completion/deadline dates associated with each step.
● If the next action is to be taken by the utility, the expected date that action will be completed,
● If the next action is to be taken by the applicant, what exactly is required and a contact for more information.
4. Information regarding any outstanding information request made by the utility of the applicant, and
5. The status of all amounts paid and/or due to the utility by the applicant.
Access shall be available for the customer and their authorized agent(s), such that both can access the information. The IOAP must be private and secure from unauthorized access. Access to the IOAP shall be easily found on each electric utility’s Interconnection / Distributed Generation home web page.
The IOAP application process must be consistent with the latest version of the SIR and include the ability to attach associated documentation or drawings for each project. Electronic signatures shall be accepted and approved for this process.