Support

NPS Kiosk Pro

We are here to help you get the most out of NPS Kiosk Pro. If you have questions, need assistance, or want to report an issue, please find helpful information below.

Contact Us

For any support inquiries, feature requests, or bug reports, please reach out to us by email:

Email: pradeep.aneesh@gmail.com

We aim to respond to all inquiries within 48 hours.

Frequently Asked Questions

How do I set up kiosk mode?

Go to the Dashboard and tap "Start Kiosk" to launch full-screen survey mode. Your device will auto-reset between responses. To exit kiosk mode, tap the screen and enter your PIN.

How do I change my survey type?

Navigate to Settings and select Survey Configuration. You can choose from NPS (0-10 scale), emoji reactions, star ratings, or create custom questions.

How do I track staff performance?

Go to the Staff section from the main menu. Add your team members, then enable staff selection in your survey flow. Responses will automatically be linked to the selected staff member.

How do I export my data?

From the Dashboard, tap the export icon. Pro subscribers can generate PDF reports or export raw data as CSV files.

How do I set up multiple locations?

Pro subscribers can add and manage multiple business locations from Settings. Each location maintains its own NPS data and dashboard.

What does the Pro subscription include?

Pro unlocks AI-powered insights, advanced analytics, staff tracking, multi-location support, export and reporting features, and recovery mode for following up on low scores.

How do I manage my subscription?

You can manage or cancel your subscription anytime through your Apple ID settings. Go to Settings on your device, tap your name, tap Subscriptions, and select NPS Kiosk Pro.

How do I cancel my subscription?

Open the Settings app on your device. Tap your Apple ID at the top. Tap Subscriptions. Select NPS Kiosk Pro. Tap Cancel Subscription. Your Pro features will remain active until the end of your current billing period.

My subscription is active but Pro features are not working.

Please try the following steps:

1. Close and reopen the App

2. Go to Settings within the App and tap Restore Purchases

3. Make sure you are signed into the same Apple ID used for the purchase

4. Restart your device

If the issue persists, please contact us by email.

Troubleshooting

The App is not loading survey responses.

Try closing and reopening the App. Ensure your device has sufficient storage space available.

AI Insights are not generating.

AI features require an active internet connection. Please check your Wi-Fi or cellular data connection and try again.

QR code is not scanning.

Make sure the QR code is displayed clearly and the scanning device camera has permission to access the camera. Try regenerating the QR code from the App.

System Requirements

Device: iPhone or iPad

Operating System: iOS 17.0 or later

Storage: Approximately 50 MB

Feedback

We value your feedback and are always looking to improve NPS Kiosk Pro. If you have suggestions for new features or improvements, please email us at:

Email: pradeep.aneesh@gmail.com

Terms of Use

https://www.apple.com/legal/internet-services/itunes/dev/stdeula/