Rental policies & Safety

To lock your items into our master calendar, a 25% non-refundable retainer fee is required at the time of invoice approval. The remaining balance must be paid in full exactly 7 days prior to your event date. 

We understand plans change! If you cancel your event more than 14 days in advance, your retainer can be applied as a credit toward a future date within 365 days. Cancellations made within 7 days of the event forfeit the total balance. 

To lock your items into our master calendar, a 25% non-refundable retainer fee is required at the time of invoice approval. The remaining balance must be paid in full exactly 7 days prior to your event date. 

We understand plans change! If you cancel your event more than 14 days in advance, your retainer can be applied as a credit toward a future date within 365 days. Cancellations made within 7 days of the event forfeit the total balance. 

High winds, heavy rain, or lightning pose a safety risk for our Tents, Bubble Houses, and Bounce Houses. Nouk's Rental reserves the right to cancel or request an indoor alternative setup if severe weather threatens the safety of your guests and our equipment. 

The client is responsible for ensuring the setup zone is flat, clear of debris, pet waste, and low branches. Our specialized units (Bubble House, Bounce House) have strict surface rules (grass/turf only), while tents require underground utility lines to be clearly marked prior to staking.