Summary of Measures (39 total)

SNAP

1. How many meals did HCA's Supplemental Nutrition Assistance Program (SNAP) provide to New Mexicans?

Medicaid

2.  How many people like me were provided the ability to visit a doctor, afford medication, and immunizations through HCA's Medicaid program?

LIHEAP

3.  How many homes were heated and cooled for families like mine through HCA's Low Income Energy Assistance Program (LIHEAP)?

TANF

4.  How many families like mine were provided shelter and other necessities through HCA's Temporary Assistance for Needy Families (TANF) program?

Child Support

5.  How much money is collected per child on average each month to help New Mexico kids be happy and healthy?

Behavioral Health

6.  How many adults have been supported by Behavioral Health programs and services each year? 

Behavioral Health Services 

1.  As a person with behavioral health (BH) issues and housing insecurity, what are the chances I will get assistance with securing stable housing through the Behavioral Health Services Division's (BHSD's) supportive housing programs and services?

2. As a person with behavioral health (BH) issues facing imminent homelessness, what are the chances I will get rent/utility assistance through the Behavioral Health Services Division's (BHSD's) supportive housing programs and services?

Child Support

3. As an average NM child on child support, how much can I expect to receive each month? 

4. What is the likelihood, as a non-custodial parent with child support obligations, that I make my monthly payment, and from what source is the payment made?

Medicaid and SNAP

5. As a Medicaid or SNAP applicant, what are the chances of having my non-emergency application processed within 45 days for Medicaid and 30 days for SNAP? ​ 

6. As a Medicaid or SNAP applicant, what are the chances I will receive an expedited review within 7 days, if eligible for one? 

7. As Medicaid or SNAP recipient, what are the chances of having my reapplication processed within 30 days?​  

8. As a SNAP recipient, what are the chances I will receive at least as much as I should for benefits?

9. As a SNAP recipient, what are the chances I will receive less than I should for benefits?

Access to Care: Medicaid and SNAP

10. Compared to pre-COVID-19, how many people like me were able to receive NEW benefits each month during the pandemic?

11. How much were monthly SNAP benefit payments for the average NM family?

12. How many people like me are enrolled in Medicaid? 

13. How many people like me had a telemedicine visit, thanks to their Managed Care Organization (MCO) working with providers? 

Medicaid Managed Care Organizations and Behavioral Health

14. How good is my Managed Care Organization at working with providers to increase the access I have to behavioral health (BH) visits with a behavioral health provider? 

15. How good is my Managed Care Organization at working with providers to increase the access I have to behavioral health (BH) visits with a non-behavioral health provider? 

16. How good is my Managed Care Organization at working with providers to increase the access I have to behavioral health (BH) visits with a behavioral health or a non-behavioral health  provider? (total encounters)

17. How good is my Managed Care Organization at working with providers to ensure I receive ongoing antidepressant medication management, should I need it?​ 

18. How good is my Managed Care Organization at working with providers to ensure I receive treatment initiation for alcohol or other drug dependency, should I need it?​ 

19. How good is my Managed Care Organization at working with providers to ensure I receive a follow-up with a mental health practitioner within 30 days after a hospitalization for mental illness?​ 

20. How good is my Managed Care Organization at working with providers to ensure I receive a follow-up within 30 days after a visit to the Emergency Department for mental illness?​ 

21. How good is my Managed Care Organization) at working with providers to ensure that I, as someone who takes antipsychotic medication to treat my Schizophrenia or Bipolar Disorder, am also provided a diabetes screening should I need it?​ 

Medicaid Managed Care Organizations and Family & Children 

22. How good is my Managed Care Organization at working with providers to ensure my child will have at least 6 well-child visits by 15 months old?​ 

23. How good is my Managed Care Organization at working with providers to ensure my child will have counseling for physical activity?​ 

24. I'm pregnant. How good is my Managed Care Organization at working with providers to ensure I receive the prenatal care that I need?​ 

25. I'm pregnant. How good is my Managed Care Organization at working with providers to ensure I receive a postpartum visit after delivery?​ 

26. How good is my Managed Care Organization at working with providers to ensure my 2 year-old will have a their childhood immunizations completed?

Goal 2 Measures

1.  How many contacts with HCA do people like me make via websites and/or social media?

2.  Since the public health emergency was declared, how has my overall experience with HCA and it’s programs (SNAP, TANF, Child Support, Medicaid, LIHEAP) been?

Goal 3 Measures

1. As a staff member, how long am I waiting for the eligibility system to respond to the final determination steps? 

2. As a customer, what are my chances of being provided an automated decision on eligibility for services? 

3. While serving me from home, how well-equipped do HCA staff feel to effectively do their jobs?

Goal 4 Measures

1. Calculated annually, what percent of HCA employees leave their jobs?

2. How many open jobs are there at HCA?