NetSupport Manager is a Windows-centric cross-platform remote control software, allowing remote screen control and systems management from a Windows or Windows Mobile device of Windows, Mac, Linux, Solaris and Mobile devices. It was first released for DOS only networks in 1989. It supports thumbnail display of unlimited remote systems (since version 10),[1][2] and allows navigation between remote systems in a manner similar to a KVM switch.[3] Functionality includes file transfers, chat, and hardware/software inventory including software updates. Fewer features are supported for Linux and Mac clients. In 2012 NetSupport introduced new software versions allowing Remote Control from iOS and Android tablets and smartphones as well as a new Mac OS Control. Version 12 was released in October 2013, which extended platform support to include ChromeOS clients. Mobile Remote Control from iOS and Android was also extended with additional capabilities. All versions of NetSupport Manager require the pre-installation of the software on both the local (Control) and remote (Client) computers/devices prior to use.[1]

End users can also, when enabled, send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available operators, or directed to specific operators based on user-defined accounts. Incoming requests are displayed within the NetSupport Manager Control user interface.tag_hash_107


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This information allows NetSupport Manager to provide an approximate location of each remote device, displaying the town, state and country (with supporting flag) within the Control application. Devices are automatically grouped by country for easier management. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy.

Directories can be automatically synchronised on two workstations and appropriate file types can be edited. NetSupport Manager utilises intelligent Delta File Transfer to reduce data transfer times when overwriting files that already exist, by checking individual blocks of data within a file and only transferring changed data.

A user can obtain a real-time view of the hardware and software installed on each remote PC workstation directly from within their NetSupport Control. NetSupport Manager collects over 80 items of information, specifically about the hardware or environment of each PC.

When you want to deliver seamless Remote Control between PCs that may be in different geographic locations and behind different firewalls, then the NetSupport Manager Communications Gateway module provides a stable and secure method for NetSupport-enabled systems to locate and communicate over HTTP. The Gateway module needs to be installed on a PC allocated with a static IP and accessible to both Control and Client PCs, even though both the Control and Client systems can be securely located behind their respective firewalls. The Gateway will only allow connections from computers using the same Gateway Security Key and is used to support staff or customers across different sites or where staff on the road need access to office resources. The Gateway is not needed for LAN/WAN-based communications.

Two-factor authentication (2FA) is also available for operators connecting to the Gateway to start a remote connection. This extra layer of security uses time-based OTP (TOTP) or DUO Push to authenticate the operator for up to 12 hours. RADIUS authentication is also available and can be used in combination with 2FA, according to the level of verification required for a specific Client.

Just before anything else i just want to thank anyone for spending your time to read this post. I Just wondering if someone can help me with my current issue where someone remoted access my laptop, trying to use my paypal while i'm away from it. I'm not sure how long this person have acess to my laptop or if he have install anything malicious on my system but the one thing i know is that malwarebyte detect that someone trying to use Netsupport Manager specifically "Client32.exe" to remote acess my laptop. I came to this conclusion because this is not a new issue on this forum because i stumble upon an old posting:

Thank you reply and help me with my issue. Down below you will find the the attachment that you are looking for. Also sorry for taking so long because the scaning taking quite abit of time. Again thank you.

I know this not what you looking for but i do a quick scan with the highest security srtting in kapersky because i don't want you wait for too long. Don't worry while you analyse this log i will do a full scan with kapersky. ????

Ok, I finish runnning Kprm. Thank you for the recommendation and yes i will get malwarebyte after my kapersky licence is expired because to me it just feel like malwarebyte are more robust compare to others AV just from using the free trial. I mean it on the expensive end of AV but i feel like it worth the purchase just to protect my Laptop. I know i say it many times but thank you so much for spending your time and effort to help me with my problem. Also thank you for being so patient with me and the time difference.??????

First, you need to ensure you have registered NetSupport Manager against your Support account (you can do this in the My Support Portal on our website: ). This will provide you with the required installers.

The server that is serving view.php appears to be filtering on the user-agent string, as visiting the site with a browser displays a standard image for the webpage. Note this domain appears to be a legitimate domain, which has been compromised and is being used by these operators.

Figure 6. HTTP GET request to view.php on quickwaysignstx[.]comIf the user-agent string in the request is Windows Installer, an MSI file is returned. This user-agent string is part of the msiexec command, further supporting that the payload will only be downloaded when using msiexec. The MSI payload (SHA256: 41D27D53C5D41003BC9913476A3AFD3961B561B120EE8BFDE327A5F0D22A040A) was built using an unregistered version from www.exemsi[.]com with the title of MPZMZQYVXO patch version 5.1.

The PowerShell script appears to have been generated using the open-source script Out-EncryptedScript.ps1 from the PowerSploit framework. It contains a blob of data that is obfuscated via base64 and is TripleDES encrypted with a cipher mode of Cipher Block Chain (CBC).

Once the main NetSupport Manager executable (presentationhost.exe) is started, it beacons to the domain geo.netsupportsoftware[.]com to retrieve geolocation of the host followed by an HTTP POST to [.]182/fakeurl.htm

Throughout the first half of November, all related activities used email attachments containing the name of an individual publicly associated with the target company or utilizing the name of a public figure. Most public figures referenced belonged in the film or print industry. All emails were also sent using a random protonmail[.]com email address and contained email subjects related to refund status or unauthorized credit card transactions. Beginning at the end of November and continuing into January 2020, the mail attachments changed and were instead named as .doc and sent from email addresses using domains that were registered within one day of the observed activity. The email subjects contained the same trend reusing themes associated with refunds, as well as transaction and order inquiries. While it is unclear what the overall motivations of this activity is, these changes may increase the likelihood of a recipient opening the email attachment and indicate a desire to gain access to the target network.

Palo Alto Networks customers are protected from this threat via multiple services. Our threat prevention platform detects both the NetSupport Manager file along with the related payloads, including URL retrieval. Cortex XDR customers are further protected by behavioral indicator signatures. AutoFocus users can track related activities using the NetSupport Manager tag.

Palo Alto Networks has shared our findings, including file samples and indicators of compromise, in this report with our fellow Cyber Threat Alliance members. CTA members use this intelligence to rapidly deploy protections to their customers and to systematically disrupt malicious cyber actors. For more information on the Cyber Threat Alliance, visit www.cyberthreatalliance.org. (This is added to blogs pre-shared with the CTA, when loaded into WordPress it will be added when appropriate).

We provide sophisticated cybersecurity solutions for Managed Security Service Providers (MSSPs), Managed Service Providers (MSPs), and Value-Added Resellers (VARs). Find out why you should partner with eSentire, the Authority in Managed Detection and Response, today.

When the NetSupport Manager service is deployed manually via the InstallShield Wizard, there are three setup types to choose from: Typical, Client, and Custom (Figure 1). In all cases (if the Client component is included in the custom setup options), the installation concludes with the host in a vulnerable state.

It is clear that the insecure default configuration of NetSupport clients leads to a high rate of unintended misconfigurations in the wild. Our scan of the public IPv4 address space indicates that over 20% of publicly accessible NetSupport clients allow remote access with no authentication whatsoever.

We use NetSupport Manager through Postec/Vigilix and have opened a ticket with them and they have the same issue accessing the sites. They came back last week and stated that they are having issues with some of their customers that use Meraki devices which seems strange to me. We have a mixture of Sonic Wall and Meraki firewalls out there and we get the same issue regardless of the deployed firewall or config.

I just want to see if anyone else out there is experiencing any weird connection issues with NetSupport or Viglilix. I'm curious if this has to do with their TLS 1.0 support retirement that's upcoming. be457b7860

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