NIKE BY YOU SERVICE GUIDE
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CHAPTER 1. Waiting Guide
Welcome, We are happy to have you here!
NIKE BY YOU is a unique service that allows you to select a product from a designated Nike collection and personalize it to match your style.
Please follow the guidelines and wait in line.
When your turn arrives, our staff will escort you to the customization table.
All customization work will take place at the designated table.
The average wait time is approximately 20-30 minutes, which may vary depending on the circumstances. We appreciate your understanding.
CHAPTER 2. Choosing a Product
Please select your desired product at the table. You can choose from apparel, a cap, or an eco-bag.
Please inform our staff of the color and size of your selected product, and they will check the stock and prepare it for you.
Kindly wait at the table for a moment.
CHAPTER 3. Choosing a Product
Please select your desired design from the options displayed on the table and inform our staff.
Larger designs can be viewed on an iPad or in a booklet. If you need a booklet, please ask our staff.
Please refer to the 'BEST ITEM' section for popular products and design examples.
Additional charges may apply depending on the chosen design.
Price Guide
Patch: ₩5,000
Print S: ₩4,000
Print L: ₩13,000
CHAPTER 4. Preparation & Important Notes
NIKE BY YOU is a customization service that allows you to create your own design. Simply position the design as you like and secure it with tape.
The design will be produced exactly as you place it. Please make sure the tape remains securely attached.
Our staff does not adjust alignment or centering, so please ensure you place it carefully.
For accurate placement of your design, please refer to the correct (O) and incorrect (X) examples below.
The correct examples (O)
The incorrect examples (X)
The incorrect examples (X)
The incorrect examples (X)
The incorrect examples (X)
CHAPTER 5. Payment
Once you have completed your NBY customization design, please request payment from the staff at your seat.
Our staff will provide you with a receipt for payment processing.
Payments are processed in order, so you may need to wait depending on the queue.
If you require tax exemption, a tax-free receipt will be issued at the time of payment.
Please use the Global Tax Refund machine located to the left of the store entrance for tax refund.
Tax refunds can also be processed at kiosks at the airport.
CHAPTER 6. Pickup
Your customized product will take approximately 20 minutes to complete. We appreciate your patience.
Please present your receipt at the NBY counter desk when picking up your product.
Our staff will verify your receipt number and provide you with your completed product.
CHAPTER 7. Q&A
- Q1. How much does it cost?
Prices vary depending on the product and design you choose.
Customization :
Print L: ₩13,000
Print S: ₩4,000
Patch: ₩5,000
Apparel
T-shirt: ₩39,000
Kids T-shirt: ₩25,000
Sweatshirt: ₩75,000
Kids Sweatshirt: ₩49,000
Hoodie: ₩79,000-₩85,000
Pants: ₩79,000
Kids Pants: ₩49,000
Others
Cap: ₩25,000
Eco-bag: ₩45,000
- Q2. Can I customize items other than the designated ones?
We apologize for the inconvenience, but customization is only available for select apparel and caps.
Customization is limited to specified products due to material differences, ensuring quality and preventing potential damage.
- Q3. When will out-of-stock items or designs be restocked?
The restock schedule for unavailable products is currently unknown.
Please select a different product or design, or check with other NBY service stores such as Nike Hongdae and Nike Seoul.
- Q4. Can you adjust the design to be centered or aligned?
NIKE BY YOU is a customization service that allows consumers to design their products.
Staff members are not permitted to adjust the position or orientation of the design.
You are welcome to express your unique style with confidence.
- Q5. How long does production take?
Once your design is confirmed, production takes approximately 20 minutes on average.
Processing times may vary depending on store conditions. We appreciate your understanding and patience.
For any additional inquiries, please feel free to ask our staff.
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