Foundations of Successful Leadership is a three-unit training course designed for newly promoted retail managers who were previously in an individual contributor role (i.e. sales associate).
This training is designed for companies with sales distribution points that include retail stores. Learners are former sales associates who were successful in their role and will now be responsible for leading a team of sales associates in a retail environment.
Module 1: Share Your Leadership Vision (1 Hour)
Newly promoted retail managers will establish their leadership goals and purpose, otherwise known as vision. They will also set their own deadlines for when they want to establish that vision and find the best setting for them to communicate their newly created leadership vision with their team.
Module 2: Set Your Expectations with the Team (1 Hour)
Newly promoted retail managers will identify the key performance indicators or company metrics that are most important for their stores. They will then use those metrics to reflect on the leadership actions they will need to start, stop, and continue doing in order to best drive their team towards success in those metrics.
Module 3: Prepare for Group Discussion (1 Hour)
In preparation of hosting a group discussion with their new retail team, newly promoted retail managers will identify the employees on their team that can best explain their job role to others on the team. They will then prepare an opening statement and create a plan for the way that discussion should go.
Module 4: Organize a Group Discussion (1 Hour)
In preparation of hosting a group discussion with their new retail team, managers will review the schedules of their team members and determine the best time to conduct that team meeting. They will also set a meeting agenda and select the proper location.
Module 5: Facilitating a Group Discussion (1 Hour)
Newly promoted retail managers will learn of the ways to facilitate a group discussion in order to maximize participation and drive camaraderie amongst their team. As the host of the discussion they will learn of methods to handle and direct questions. Lastly, managers will learn techniques to debrief the conversation and ensure all major items are properly recapped.
Module 6: Define Time Management Terms (1 Hour)
Newly promoted retail managers will define important terminology that pertains to time management.
Module 7: Listing Job Tasks (1 Hour)
Newly promoted retail managers will list all of the job tasks that are required of a retail manager to drive sales. They will also list all of the job tasks required to effectively operate their stores.
Module 8: Task Priority Matrix (1 Hour)
Given a task priority matrix, learners will accurately identify each quadrant on the matrix and properly place all of their job tasks in the correct quadrants. At the end of this session, managers should have a better idea of how to prioritize their tasks to maximize effectiveness.