1. THE SITUATION:ARK Technologies Group entered the Republic of Congo with no established client base, no local team, and no market presence. 

2. WHAT I DID:As Country Director, I identified key banking institutions as priority targets, established executive-level relationships with decision makers, and built a structured outreach and follow-up process from scratch. I also recruited and onboarded a local team and implemented reporting systems to track progress. 

3. THE RESULTS:

✅ New banking client relationships established within the first quarter 

✅ Local team recruited, onboarded and operational

 ✅ Monthly market intelligence reports adopted by Group leadership for strategic planning

 ✅ SLA compliance maintained across all active accounts 

1. THE SITUATION:ARK Technologies Group needed to formalise and strengthen its service relationship with United Bank for Africa (UBA), one of the largest banks in Cameroon— through a structured, legally sound Service Level Agreement. 

2. WHAT I DID:I led the end-to-end SLA negotiation process — mapping out service requirements, defining performance metrics, structuring payment terms, and aligning both parties on expectations. I prepared all documentation and managed communication between both organisations throughout the process. 

3. THE RESULTS:

✅ Multi-year SLA successfully negotiated and signed 

✅ Clear KPIs and service standards agreed and documented 

✅ Framework later adopted as the Group standard for SLA development across other markets

1. THE SITUATION:ARK Technologies Group received an enquiry from a financial institution operating across Ivory Coast and Madagascar. The client needed to implement a card personalisation solution for their customers ,a technically complex requirement involving multiple stakeholders, precise specifications, and detailed implementation planning.

The challenge was significant:

• The client communicated exclusively in French

• The ARK team was distributed across Cameroon, Ivory Coast and Nigeria

• No single team member had both the technical knowledge and the language capability to manage the client relationship end-to-end

• The client's needs in Ivory Coast and Madagascar were slightly different — requiring the solution to be understood, adapted and communicated accurately across both locations

2. WHAT I DID:

1. Discovery & Needs Assessment I led all initial client conversations in French — conducting structured discovery sessions with the client's teams in both Ivory Coast and Madagascar to understand their exact card personalisation requirements, volumes, timelines and technical environment. I translated and documented all findings into detailed English briefs shared with the internal ARK team.

2. Internal Coordination I set up a shared Trello board to manage the project across three countries — Cameroon, Ivory Coast and Nigeria. Each stage of the onboarding and sales process had its own list:

📋 Discovery & Requirements

🔄 Solution Design & Proposal

📤 Client Review & Feedback

✅ Agreement & Sign-off

🚀 Implementation Planning

3. Proposal & Solution Design Working closely with the technical team, I translated complex product specifications into clear, professional French — writing the full client proposal in French including solution overview, implementation timeline, pricing structure and SLA terms. I ensured the language was not just translated but culturally appropriate for a francophone business environment.

4. Managing Feedback & Revisions The client came back with detailed questions and change requests — all in French. I managed three rounds of feedback, translating each round for the internal team, coordinating responses, and reverting to the client promptly and professionally. This back-and-forth required precision, one mistranslated technical term could have derailed the entire deal.

5. Closing & Handover Once the client approved the solution, I coordinated the final sign-off process , preparing the French-language agreement, managing signatures across both client locations, and creating a structured onboarding handover document in both English and French so the implementation team could proceed without losing any context. 

3. THE RESULTS:

✅ Complex multi-country client successfully onboarded across Ivory Coast and Madagascar

 ✅ Entire client communication managed in French — zero language barriers throughout the project 

✅ Internal team across 3 countries (Cameroon, Ivory Coast, Nigeria) coordinated seamlessly via Trello

 ✅ Card personalisation solution proposal delivered, reviewed and approved in full

 ✅ French-language SLA and agreement documents prepared and signed

 ✅ Project completed on time with clear handover documentation in both languages 

✅ Client relationship maintained professionally from first contact to final sign-off 

✓ Bilingual professional communication (English & French)

✓ Executive-level business writing & tone 

✓ Client outreach, follow-up & deal progression 

✓ Stakeholder management across multiple departments 

✓ Sales support & proposal coordination 

✓ Cultural awareness in francophone business environments

Tools used: Gmail · Google Docs · HubSpot CRM