NexusPC Support

NexusPC provides dedicated troubleshooting support for our software applications. If you are experiencing an issue, unexpected behaviour, an error message, or require guidance on how a feature works, our support team is here to help.

Use this support page to submit a support request and provide details of the issue you are encountering. The more information you can share, the quicker we can investigate and assist.

Our focus is simple: helping you resolve software-related issues efficiently and ensuring you can continue using your NexusPC application with confidence.

Quick troubleshooting steps:

Many issues are often resolved by checking for updates of the NexusPC application by following these steps:

1. Open the "Microsoft Store" application within Windows (you can use the Windows Start menu to search for the "Microsoft Store")

2. Within the Microsoft Store application click on the "Downloads" icon

3. Then click "Check for updates"

4. Then click "Update all"

5. Please also restart your computer and try using your NexusPC application again. 

If you are still experiencing any issues, please contact support as per the guidance below.

Contact support

Please email: contactnexuspc@gmail.com 

As part of your email please provide:

1. In the subject line, please indicate:

   1. The nature of your issue (Error Message, Application Crash, Feature Not Working, Performance Issue, General Query)

   2. Application name and version (if known)

2. In the body please provide:

   1. A clear description of the issue

   2. The steps taken before the issue occurred

   3. Any error messages displayed (copy and paste the exact text where possible)

   4. Screenshots or screen recordings showing the problem  (Shortcut for screen prints is to press the following on your keyboard simultaneously: Windows button + Shift + S)

   5. The date and time the issue occurred

   6. Your operating system and version (e.g. Windows 11, macOS 15)

   7. Whether the issue is repeatable, and if so, how to reproduce it

   8. What you expected to happen and what happened instead

NexusPC is operated by a small dedicated support team. Support enquiries are typically acknowledged within one business day, with most issues receiving an initial response sooner. More complex issues may require additional investigation, but you will be kept informed of progress throughout the process.