Cheat Sheet

• Don't use a phone case - the phone will get overheated really fast and crash.

• Take your time with each scan and do them one by one.

• Selection of objects - not too small, not too big, not too thin.

• Avoid really bright lighting (e.g. sun in the background through a window, reflections).

• Giant hole on scan – this refers to a bug/technical issue where a hole appears in the scan.

• Make sure photos are good (no PII, no strong light, etc).

  • No PII (Personally Identifiable Information) should be included on any scan (e.g. any person, license plate or ID).

  • No other objects and people should be appearing or moving in the frame and need to have the camera centered on the object (no hands or finger showing in the frame).

• Hole at the bottom: This is very likely caused by the bounding box cutting the bottom of the object off. In this case, simply drag the bottom bouncing box slightly to cover the whole object before the scan begins.

• For Perfect 3D Model: It is recommended to move very slowly during the scan to produce high-quality 3D models. Instead of going fast around the object, take your time to do it and go slowly around the object. This way, the chances for a perfect 3D model go higher.

Flipping Objects

If you feel that the object may be good if flipped, you can try it out. But if the resulting model is bad, then it needs to be scanned again without flipping, or be discarded.

• If the app recommends flipping, and if the object is rigid --> Flip.

• If the app does not recommend flipping, and if the object is rigid --> You can try if you think it would be good for model quality, but if the resulting model is bad, discard the result, and re-scan without flipping.

• If the app recommends flipping, and if the object is deformable --> Do Not Flip.

• If the app does not recommend flipping, and if the object is deformable --> Do Not Flip.

Here are some helpful tips shared by our best-quality contributors in the team:

Lighting Source:

• • If you're using a spotlight for stronger lighting, it must be positioned directly above the object. This positioning helps avoid shadows and directional lighting, which are the most common reasons for client rejections and negative feedback.

  • You may need to turn off any other lighting sources except for the one directly above the object.

Number of images:

• • For smaller objects, images might be captured quickly, potentially falling below the required number of images (usually 72 and up to 200). To prevent this, use the button at the bottom right while capturing, which helps you take more images.

  • After capturing the first segment, you can determine if the number of images will meet the requirement. If not, cancel and recapture after the first segment is complete, rather than moving forward with insufficient images.

Choose the right time:

• The best time to do this job is in the morning or late afternoon, as the sunlight isn’t too bright, which can give better image quality, and the best weather is the cloudy weather.

• If possible, you can set a dedicated room for scanning to avoid anyone accidentally stepping into the frame and to create a more focused environment for working.

• Keep track of your work so you can monitor which files you’ve already worked on, and which files get rejected by the client, also note down received feedback.

• Use Plain Walls, ensure that your surroundings, especially the walls, are plain and free of mirrors or anything that could disrupt the scan.