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Nextdoor for Public Agencies, our free government interface, enables law enforcement to build strong ties and trust with the neighborhoods they serve to improve the effectiveness of their relational, community, and neighborhood policing efforts.

With access to Nextdoor for Public Agencies, officers and staff can geo-target messages to specific neighborhoods or services areas, or their entire municipality improving the reach and efficiency of their outreach. Nextdoor members who are verified residents automatically receive communications.

Nextdoor may have put the safety (and perhaps lives) of its users at risk by rolling out a "feature" without fully explaining it to each user and making sure that they understand the ramifications of the change and how to keep themselves and their neighborhoods safe after it was rolled out.

I use Nextdoor and I became concerned when other Nextdoor users, far away (like 20+ miles) from our Nextdoor Neighborhood, started commenting on our posts. Some of the comments were nasty and I had no idea how these people were able to comment on posts in neighborhoods where they did not live and with whom no partnership had been made between the neighborhood leads.

I am not going to go over the whole thing when you can just read it yourself, but suffice it to say that Nextdoor decided to default all posts to "Anyone" which means that ANYONE in any Nextdoor neighborhood near your Nextdoor neighborhood can see and respond to your posts - even if your lead has not joined your neighborhood with theirs.

Let me just tell you about my Nextdoor neighborhood.... We live in an unincorporated part of our county. Our little Nextdoor neighborhood has agreed to share posts with other Nextdoor neighborhoods in our immediate area because we all share the same concerns about our county, our local businesses, safety issues, local schools, etc. .

As such, we talked on Nextdoor about security concerns in our neighborhoods like security gate issues and specifics about a night, a while back, of car break-ins and car thefts. If the details of the security gate issues, or specifics about how people were able to break into cars, stealing their contents (and several entire cars) got out, it could subject us to more break-ins, more thefts and perhaps life-threatening situations.

Nevertheless, Nextdoor rolled out the "Anyone" "feature" without adequately warning the Nextdoor community (at least myself and many others in our Nextdoor neighborhood) of the privacy problems that it could (and will) create for those unaware that their Nextdoor posts are now being shared with "Anyone" BY DEFAULT.

I had not heard of the "Anyone" feature, and I help manage our Nextdoor neighborhood. Other Nextdoor leads had not heard of it. At least, they had no valid answers for why we were seeing people not in our little group of Nextdoor neighborhoods responding in sometimes nasty ways to our posts when I asked how this could be happening.

We live in a reasonably safe area, but now we have areas with growing gang problems that could have seen our security-related posts because we didn't know they were being broadcast to Nextdoor neighborhoods 20 miles away.

WTF, Nextdoor?


Please make sure that your Nextdoor users know about this "Anyone" feature and how to make sure that anything that they post that is of a sensitive nature is NOT broadcast by Nextdoor to "Anyone".


When you create a new post, look here for "Visible to Anyone" and click "Anyone" and change it to "Nearby neighborhoods" at the very least....

I was able to follow and read messages in a Nextdoor neighborhood in a state over 2,000+ miles away! Dozens and dozens of "Anyone" posts - details of when people are going out of town, their real first letters of their first and last names (because Nextdoor requires that), the sometimes very small area of their Nextdoor neighborhood right on a map, pictures of their yard, even their phone numbers....things a burglar would love to know. 



I'll bet not one of them realizes that they are sharing their post with some unknown person, possibly a burglar or worse, in neighborhoods they have never heard of, within 20 miles of their home with hundreds of strangers (not to mention the bots that will be scraping this data for who knows what purposes).


How utterly irresponsible can Nextdoor be? I haven't been this pissed in a long, long time.....

The only better option that would be accessible by most would probably be for your neighborhood to set up a Signal chat group. Otherwise, leave the NextDoor app for general discussions and meet up face to face every so often to talk about truly sensitive things.

Furthermore, originally Nextdoor limited your posting and reading of posts to your neighborhood only. There are maps that show your neighborhood so that you know with whom you were sharing posts. These posts were, according to Nextdoor, meant for neighbors discussing things like safety - they even made a specific category for it called "Safety", although most people just post to the "General" category by default.


Then, Nextdoor made the default behavior of the app to share with your nearby neighborhoods. There was a selector at the bottom of the post creation popup that allowed you to change this, but the default behavior was to share with your neighborhood and neighborhoods nearby.

This map is of a grouping of neighborhoods that covers approx 144 square miles (an area that covers roughly 12 miles x 12 miles). This was the default area that posts were originally shared with....


The new default sharing now shares the same posts from the same neighborhood with all of these neighborhoods, covering approximately 1,764 square miles (an area that covers 42 miles x 42 miles ) The original default neighborhoods are in gold.....

I do not have an issue with Nextdoor changing the terms of its service or changing the default behavior of its apps. My issue is that these changes (a) were not adequately relayed to the members of Nextdoor and (b) these changes, because they were not adequately conveyed, could put neighborhoods and families at risk because those people unknowingly shared safety, security and personal information with a much wider audience than intended.

In Nextdoor's Help they even have a page dedicated to telling their end users "How to communicate about crime" Opens a new window - encouraging them to discuss suspicious behavior to their neighbors. So, discussing safety issues relevant to your neighborhood was encouraged by Nextdoor.

Nextdoor actively encourages using its service to "Quickly get the word out about a break-in. Opens a new window" They even say "Nextdoor is a powerful platform that allows you to communicate with your neighbors to make your neighborhood stronger and safer. Opens a new window" and go on to encourage details in reporting possible crimes.

In our neighborhood, a recent safety discussion centered around a broken security gate that remained open after a legitimate resident or vendor drove through long enough to allow 4 or 5 cars without transponders to follow them in.

This is a potentially dangerous thing to allow to be posted to "Anyone" that wants to see it. And, since most of our Nextdoor users had no idea about the "Anyone" change, information like this can easily get out and endanger a neighborhood.

If you are going to encourage people to use your app/service to keep themselves and their neighborhoods safe, I think you have a responsibility to make sure that those users are informed about changes to the app/service that could place them in danger when sharing the information that you encouraged them to share.

But that is precisely what many Nextdoor users think they are using ("a private, secured chat/communication platform") when the default behavior has always been to share only with their local neighborhoods, and they are not aware that this has changed in a very substantial way.


Why do they think that the Nextdoor platform is secure? Because Nextdoor says so right on its home page.... Opens a new window (you'll need to log out of Nextdoor to see that home page).

However I have to agree, such specific security info shouldn't be shared in such a public forum. How much do you trust everyone that is a member in the original default neighborhood area? I don't even trust my next door neighbor and would never share with them any info regarding a security failure on my property never mind with the whole 'neighborhood'.

The reason for sharing that security gate info was to alert the local communities that use the gate about the problem, what to look for and how to help keep us all safe (by waiting for the gate to close before continuing into the neighborhood). 


That particular post was not marked as "Visible to Anyone" because I made it. But other similar posts in the surrounding neighborhoods have been marked, by default, as "Visible to Anyone".

My point (one I am rapidly getting tired of making) is that Nextdoor sold itself as a "Trusted" "secure" environment and trained its users that their posts would go only to local neighbors by default. they changed that policy, without proper notification, and are now sharing things like people's full names, neighborhoods and even phone numbers in much larger areas and even with the whole nation. 2351a5e196

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