Support TEAMS
YOUR COACHES
You may email us at hbt.support@51talk.com, provided that your concern is on the list below:
1. Account reactivation
2. Unlocking of account due to absences
3. Leave of absence request follow up.
4. Special plotting request follow up.
5. Voluntary cancellation of service agreement
6. Coaching schedules and meeting link
If you have any questions or require further information, please do not hesitate to email us. We appreciate your understanding and cooperation during this transition period.
SUPPORT PORTAL
Log in to access to our articles and live chat buttons for Lesson Support and Technical Helpdesk teams .
Use your MYPAGE credentials to log-in.
To send an email to lesson support team, click the yellow button and select Lesson Support for lesson related inquiries. The lesson support team is the clipboard icon,
A decision tree will appear for you to select a topic. Each topic is carefully organized using an easy to follow step-by-step instruction.
To proceed in sending an email, click Others.
Select from the list of concerns. To proceed in sending an email, click Other Concerns.
Click the Okay button.
Fill out the Create Ticket form.
If you need to attach an image as proof of your concern(s), you may use snipboard.io or similar websites to convert your image to a working website.
Simply go to snipboard.io and click pick a file or drag and drop the image into the webite.
Snipboard.io will create a website refering to your image which you can copy and paste as plain text inyour ticket's body.
Hit Submit when done.
To seek assistance regardinig technical matters, click the yellow call button and click Technical Support marked by a wrench icon.
A Decision Tree will appear.
Select from the list of available tech-related topics.
To send an email to the Fees team for disputes, incentives, and updating your remitance information, go to https://support.51talk.com/submit_ticket#login and click Register and assign a working/accessible email address.
Follow the prompt in registering your email address. Registration is done once.