Privacy Policy and Terms of Service

Last Updated: May 13, 2024

At Neutrelle Yarns, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services.

1. INFORMATION WE COLLECT

• Personal Information. When you make a purchase, sign up for our newsletter, or interact with our website, we may collect personal information such as your name, email address, shipping address, and payment details.

• Usage Information. We may collect data on how you interact with our website, including pages visited, time spent on each page, and referring website.

• Cookies. We use cookies to enhance your browsing experience and provide personalized content and advertisements.

2. HOW WE USE YOUR INFORMATION

• Fulfillment of Orders. We use your personal information to process and fulfill your orders, including shipping and delivery.

• Communication. We may use your contact information to send you updates about your orders, promotional offers, and newsletters.

• Improvement of Services. Your usage information helps us analyze trends and improve our website's functionality and user experience.

3. DATA SHARING

• Third-party Service Providers. We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders.

• Legal Compliance. We may disclose your information when required by law or to protect our rights, property, or safety.

4. DATA SECURITY

• We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. YOUR RIGHTS

• You have the right to access, correct, or delete your personal information. You can also opt-out of receiving marketing communications from us.

• If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us.

6. CHANGES TO THIS POLICY

• We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

Terms of Service

These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or making a purchase, you agree to comply with these terms. Please read them carefully.

1. ORDER FORM

• To purchase products from our website, you may be required to fill out an order form with accurate, complete, and current information. By submitting the order form, you are making an offer to purchase goods from us.

2. PRODUCT INFORMATION

• We make every effort to accurately display the colors, sizes, and descriptions of our products on our website. However, we cannot guarantee that your device's display of any color will be accurate.

3. ORDER ACCEPTANCE

• We reserve the right to accept or decline your order for any reason. If we are unable to fulfill your order, we will notify you and issue a refund.

4. PRICING AND PAYMENT

• All prices listed on our website are in Philippine pesos (PHP) and are subject to change without notice. Payment is due at the time of purchase, and we accept GCash and Cash-on-hand as the payment method only. To secure your order, a 50% down payment is necessary upon checkout, and the remaining balance must be settled before delivery.

5. SHIPPING AND DELIVERY

• We aim to process and ship orders promptly, but delivery times may vary depending on your location and shipping method. We are not responsible for delays or damages caused by shipping carriers.

6. RETURNS AND EXCHANGES

• If you are not satisfied with your purchase, you may return or exchange eligible items within 3 days of receipt, subject to our return policy. Please contact us for instructions and authorization before returning any items.

7. INTELLECTUAL PROPERTY

• All content on our website, including text, images, logos, and designs, is the property of Neutrelle Yarns and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

8. LIMITATION AND LIABILITY

• In no event shall Neutrelle Yarns or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of products from us.

9. CHANGES TO THESE TERMS

• We reserve the right to update or modify these terms of service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes acceptance of the updated terms.