Support policy

Nearpill Support Policy

Nearpill is committed to providing our users with the best possible support. This support policy outlines the services we offer and the procedures we follow to resolve issues.

Scope

This policy applies to all users of Nearpill's products and services.

Services

We offer the following support services:

Phone support: We offer phone support 24 hours a day, 7 days a week.
Email support: We offer email support 24 hours a day, 7 days a week.
Chat support: We offer chat support from 9am to 5pm, Monday through Friday.
Knowledge base: We have a comprehensive knowledge base that includes articles, tutorials, and FAQs.

Procedures

To get support, please contact us using one of the following methods:

Phone: Call us at 1-800-555-1212.
Email: Email us at [email protected]
Chat: Chat with us on our website.

When you contact us, please provide us with the following information:

Your name
Your email address
Your phone number
The nature of your issue

We will do our best to resolve your issue as quickly as possible.

Incident response

If you experience a serious issue, such as a system outage, please contact us immediately. We will work to resolve the issue as quickly as possible and will keep you updated on our progress.

Communication

We will communicate with you throughout the support process. We will keep you updated on the status of your issue and will let you know when it has been resolved.

Satisfaction guarantee

We are committed to providing you with a satisfactory support experience. If you are not satisfied with the support you receive, please contact us and we will do our best to resolve the issue.

Effective date

This policy is effective as of June 21, 2023.

Changes to this policy

We may update this policy from time to time. The most recent version of the support policy will always be available on our website.

If you have any questions about this policy, please contact us at:

Email: [email protected]
Phone: 1-800-555-1212

Thank you for choosing Nearpill!