De-escalation- the use of assertive communication skills to:
Calm down an individual who is agitated, angry or temporarily out of control
Take charge of a situation to reduce potential violence
Deal with past hurts, take action in the present, and move toward a future solution
De-escalation can be used with people we know as well as strangers.
Let's hear from the field! During this video, Kaleigh Ferree, EC Behavior Specialist from Randolph County School System, shares effective tips for de-escalation, including:
Supportive Stance
Verbal De-escalation techniques