Resume | Navigating GRC with Elijah

Experience & Applied Expertise 

GOVERNANCE, RISK, & COMPLIANCE (GRC) EXPERIENCE

• Assisted in documenting access controls and supporting audit readiness aligned with NIST SP 800-53 and ISO/IEC 27001.

• Delivered security awareness content and contributed to user training initiatives to reinforce compliance standards.

• Supported policy lifecycle tasks, including formatting, version tracking, and stakeholder collaboration.

• Participated in academic GRC simulations involving control mapping, incident response, and business continuity planning.

CYBERSECURITY & INFORMATION ASSURANCE

• Contributed to implementing endpoint protection and access control improvements in an IT service desk environment aligned with security best practices.

• Supported security event monitoring through log analysis, ticket escalation, and collaboration with cybersecurity teams.

• Applied cyber defense tools (SIEM, Nessus, Security Onion, Nmap) in labs and coursework to detect, analyze, and respond to simulated threats.

• Gained practical knowledge in risk management, vulnerability assessments, and incident response through real-world academic projects and documentation exercises.

LEADERSHIP & TEAM MANAGEMENT

• Directed and mentored IT service desk teams, fostering a high-performance culture that improved ticket resolution times and service delivery outcomes.

• Spearheaded cross-functional collaboration between IT, cybersecurity, and business units to align support strategies with organizational objectives.

• Led incident response workflows and enforced IT policies to improve uptime, end-user satisfaction, and operational compliance.

• Championed data-driven process improvements, resulting in measurable gains in team performance and workflow efficiency.

INFORMATION TECHNOLOGY (IT) & SECURITY OPERATIONS

• Monitored network and system health, proactively identifying and resolving issues to maintain service continuity and performance.

• Performed security audits and log analysis using SIEM tools to support threat detection, access control, and incident prevention.

• Managed endpoint security, identity access, and Active Directory administration in support of IT security policies and compliance objectives.

INCIDENT RESPONSE

• Prioritized and resolved IT security incidents within SLA thresholds, maintaining 95% adherence and reducing resolution times through structured documentation.

• Supported real-time monitoring, analyzed network traffic trends, and escalated threats in coordination with security teams.

• Developed and applied incident response playbooks through academic and operational exercises to improve threat detection and remediation consistency.

Professional Experience

IT Service Desk Manager

Leidos (2024–Present)

Managed enterprise-level IT service operations supporting over 5,000 users, driving efficiency, compliance alignment, and service quality across cross-functional teams within a regulated environment.

• Improved SLA adherence by 22% through governance-aligned triaging and process standardization.

• Directed knowledge management efforts to streamline incident response and reduce resolution times.

• Enforced ISO 27001-based IT policies to support audit readiness and risk-reduction objectives.

IT Service Desk Specialist

Leidos (2024)

Provided Tier 1 technical support with an emphasis on access control, compliance tracking, and coordination with cybersecurity teams to support risk-aligned IT service operations.

• Facilitated incident escalations and root cause analysis for recurring technical and security issues.

• Collaborated on support documentation and ticket QA aligned with internal security standards.

IT Support Specialist

UKHS (2022–2024)

Delivered technical support and endpoint security operations in a large healthcare environment, aligning services with HIPAA and NIST compliance standards while supporting thousands of end-users.

• Administered Active Directory, IAM, and endpoint controls for role-based access and compliance.

• Assisted in log reviews and escalated suspicious activity using Azure monitoring tools to support threat detection and compliance.

• Developed support guides to improve onboarding and streamline access request workflows.