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Instructional Designer - Learning and Development - Content Creator
Who am I?
Who am I?
Senior Learning and Development Specialist that has experience in Instructional Design, Corporate Training, Onboarding, and Adult Learning.
Holder of a Masters of Science Degree in Information Technology and an MBA in Management
Content Developer
Content Developer
Experienced in creating training materials, Flyers, Brochures, Technical Documentation, Assessments, Employee Handbook, SOPs, Onboarding Materials, etc.
Instructional Design
Instructional Design
Creates frameworks and materials for interactive and non-interactive courses and trainings. Develop, edit and evaluate step by step guide, job aids, LMS and SharePoint sites.
Learning & Development
Learning & Development
Collaborating with SMEs, researching methods of learning. Creating, editing, evaluating, implementing reporting, learning materials.
Trainer
Trainer
Conducts in person and online trainings which include various software roll out trainings, employee onboarding, office procedure retraining and application trainings and DEI
Manager
Manager
Supervised teams of full time, part time, contractors and student workers. Managed contract, projects, budgets, and applications.
Admin
Admin
Experienced in admin duties like data entry, scheduling, customer service, coordinating, organizing and supporting.
Education
Education
MBA in Business Administration & Management
Fitchburg State University (2021)
Bachelors of Science in Information Technology with a minor in Business
Northeastern Unversity (2017)
Masters of Science in Information Technology
University of Mass - Lowell (2020)
Software Skill Level
Software Skill Level
Experiences
Experiences
Salesforce Corporate Trainer & Instructional Designer
Salesforce Corporate Trainer & Instructional Designer
Berkshire Hathaway Shoe Holdings | Dates: 09/2024 - Present | Full Time
Designed and delivered training programs for the Salesforce Commerce Cloud (SFCC) B2C platform for various teams within the organization while keeping abreast of the new features and updates of the new features and updates in SFCC to incorporate in the trainings. Conducted training sessions, workshops and webinars for both new and existing employees and assisted the divisions in implementing and monitoring online merchandising strategies. Coordinated with the marketing teams to ensure alignment with overall marketing strategies, helping to analyze customer behavior and market trends to help advise on how to optimize product placement and promotions. Collaborated with the design, software and development teams to enhance platform functionality and user experience. Maintained up-to-date knowledge of e-commerce trends, technologies and SFCC B2C updates to ensure a smooth operation of the platform and to troubleshoot any issues that may arise.
Senior Learning & Development Specialist
Senior Learning & Development Specialist
Intellezy LLC | Dates: 10/2023 - 09/2024 | Full Time
Developed training materials using 360 Learning and 360 Articulate Storyline for employee onboarding, role-based training, and refresher. Developed content that aligns with clear, measurable objectives for asynchronous and live training. Demonstrate adherence to client branding guidelines in the content development process. Created interactive images using Genially to increase learner engagement. Trained employees on new software roll outs and assisted as a backup contact for employee questions related to the trainings. Developed and led trainings on SAP S4HANA and SAP Cloud, demonstrating the concepts, navigations and transaction codes to users in various departments. Developed Job-Aid, Employee Handbooks, and interactive courses for company wide trainings, like the company wide harassment & communication training.
Coordinator of Student Assessment
Coordinator of Student Assessment
Roxbury Community College | Dates: 03/2020 - 10/2023 | Full Time
Created documentation, manuals, SOPs, and instruction guides based on employee roles for various application and solutions for technical issues. Responsible for managing, training, and supervising professional staff and student workers in collaboration with the HR department. Created content and training materials for onboarding which includes policy documents, FERPA guides and trainings, forms, employee handbook, and other interactive trainings. Managed an office of 9 staff which included contractors, full time staff and work study students. Facilitated employee onboarding for new professional staff both online and in person. Conducted ongoing training for new and current faculty and Test Administrators for new software, applications and database rollouts. Also created marketing materials which included flyers, handouts, brochures and other instructional guides to facilitate recruitment and retention and to distribute information. Created and managed user accounts for testing servers, databases, LMS and applications. Installed new software, ran updates, and provided basic tech support and created technical documentation and guides for these processes.
Training and Development Consultant
Training and Development Consultant
Intellezy LLC | Dates: 03/2023 - 08/2023 | Part Time Contract
Worked with SMEs to develope training materials and design interactive instructional courses, job aids and story boards using 360 Learning, 360 Articulate Storyline and Genially for employee onboarding, role-based training, and refresher. Developed content that aligns with clear, measurable objectives for asynchronous and live training. Demonstrate adherence to client branding guidelines in the content development process.
Adjunct/Faculty
Adjunct/Faculty
Roxbury Community College | Dates: 08/2022 - Present | Part Time Contract (Per Diem)
Creates instructional materials including course outlines, PowerPoint presentations, and step-by- step activity guides to supplement live class delivery of computer applications training. Develops and facilitates delivery of content for in-person (group) delivery, self-paced instruction, and virtual training. Topics include intro to computers and Microsoft 365. Managed courses in the LMS. Created, uploaded and edited activities, courses, assessments and trainings in various LMS applications.
Peer & Professional IT Tutor
Peer & Professional IT Tutor
Roxbury Community College | Dates: 10/2016 - 03/2023 | Part Time Contract
Worked with students to assist and educate them in Microsoft Applications and various programming languages including HTML, visual basic, and Java. Assisted with basic computer tech support. Developed assessments and guides to gauge the progress of student learning for individual students.
Web Development Intern
Web Development Intern
Blue Phoenix Creative | Dates: 01/2019 - 06/2019 | Part Time Contract
Created websites and web templates using word-press, oxygen builder and hubspot.
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