Experiences

Role Highlight

Roles: Salesforce Corporate Trainer (Berkshire Hathaway) & Sr. L&D Specialist (Intellezy).
Key Focus: Scaling technical training and integrating AI tools into the workflow.

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Instructional Designer & Corporate Trainer

AI Integration: Optimized content development cycles by leveraging Generative AI (Claude/Gemini) for technical scriptwriting and assessment logic.
Data-Driven Design: Built Looker Studio/GA4 reports to track learner behavior, resulting in a more personalized training experience.
Stakeholder Partnership: Acted as the bridge between technical SMEs and end-users for Salesforce Commerce Cloud rollouts.

Senior Learning & Development Specialist

Dashboard Engineering: Designed PowerBI dashboards that visualized training ROI and knowledge retention for enterprise-level software deployments.
Technical Translation: Developed over 50+ technical guides and job aids for SAP S4HANA, simplifying complex ERP workflows for non-technical staff.

Coordinator of Student Assessment

People Management: Supervised and mentored a cross-functional team of 9, fostering a culture of high performance and collaborative problem-solving.
Process Engineering: Authored comprehensive technical guides and SOPs that reduced operational bottlenecks and standardized issue resolution protocols.
LMS Governance: Managed the administration and quality assurance of the Learning Management System, ensuring all instructional materials met rigorous accessibility and technical standards.

Intellezy LLC (Part Time Contract) | March 2023 - August 2023

Collaborated with Subject Matter Experts to create training materials, interactive courses, storyboards and comprehensive job aids enhancing the effectiveness of employee training programs.
Aligned content with measurable objectives for both asynchronous and live training sessions.
Ensured strict adherence to client branding guidelines throughout the content development process.
Developed role-based training materials that improved employee onboarding efficiency and effectiveness.
Designed refresher courses that significantly enhanced employee retention and performance.
Pioneered interactive instructional courses using cutting-edge tools like 360 Learning and Genially, Articulate Storyline and Adobe Captivate, revolutionizing employee onboarding and role-based training.
Spearheaded development of targeted training materials, aligning content with clear, measurable objectives for both asynchronous and live training sessions.
Meticulously adhered to client branding guidelines throughout content development, ensuring consistency and professionalism in all training materials.
Utilized adult learning theory and instructional design principles to create engaging and effective learning experiences.
Collaborated with Training Managers, Trainer and Designers to ensure a smooth Train-The-Trainer plan.

Roxbury Community College (Part Time Contract) | August 2022 - Present

Designs instructional materials with includes course outlines, PowerPoint presentations, and step-by- step activity guides to supplement live class delivery of computer applications training.
Pioneered virtual training modules, boosting student engagement and adapting to diverse learning styles in Microsoft 365 and Information Technology courses.
Manages LMS courses and assessments, ensuring up-to-date and accessible content for students.
Develops comprehensive assessments, driving measurable improvements in student performance.
Implements innovative virtual and in-person training modules, significantly boosting student engagement.
Fostered a dynamic learning environment through diverse teaching methods, adapting to individual student needs and learning styles.
Spearheaded the integration of cutting-edge instructional technologies, enhancing the overall educational experience and student outcomes.
Meticulously managed and updated LMS platforms, ensuring seamless access to resources and maintaining high-quality, current content.
Analyzed student performance data to refine assessment strategies, resulting in measurable improvements in learning outcomes.
Partnered with faculty to integrate cutting-edge instructional technologies, enhancing the overall educational experience

Roxbury Community College (Part Time Contract) | March 2020 - October 2023

Mentored diverse learners in Microsoft Applications and programming languages, creating an inclusive environment for skill development.
Provided tech support, resolving issues efficiently and improving system reliability.
Created assessments and guides to track student progress, ensuring personalized learning.
Analyzed student performance data to identify learning gaps, improving comprehension rates.
Designed interactive coding workshops, boosting engagement in computer science courses.
Streamlined tech support processes, reducing system downtime and enabling students to focus more effectively on their academic pursuits.
Partnered with faculty to develop tailored assessments, enhancing individual progress tracking and facilitating personalized instruction.
Leveraged student performance data to identify learning gaps, implementing targeted strategies that enhanced overall comprehension rates.

Created websites and web templates using word-press, oxygen builder and hubspot.
Developed wireframes and site structure, planned outlines and colors to clients needs.
Designed logos using adobe creative cloud and canva.
Developed responsive websites with using Google sites, Wix, and Dreamweaver.

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