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Salesforce Corporate Trainer & Instructional Designer
Salesforce Corporate Trainer & Instructional Designer
Berkshire Hathaway Shoe Holdings
September 2024 - Present
Design and deliver training programs for the Salesforce Commerce Cloud (SFCC) B2C platform for various teams within the organization.
Develop training materials, guides, and tutorials that cater to different learning styles.
Keep abreast of new features and updates in SFCC and incorporate these into training sessions.
Conduct training sessions, workshops, and webinars for both new hires and existing employees.
Help divisions to implement and monitor online merchandising strategies on the SFCC platform across the organization.
Coordinate with the marketing team to ensure alignment with overall marketing strategies.
Help to analyze customer behavior and market trends to help advise on how to optimize product placement and promotions.
Monitor the maintenance of product catalogs, including product descriptions, images, and pricing and assist as needed.
Ensure the smooth operation of the SFCC B2C platform, troubleshooting any issues that arise.
Collaborate with design, software and development teams to enhance platform functionality and user experience.
Maintain up-to-date knowledge of e-commerce trends, technologies and SFCC B2C updates.
Senior Learning & Development Specialist
Senior Learning & Development Specialist
Intellezy LLC
October 2023 - July 2024
Responsible for planning, developing, editing and updating instructional materials. These include technical guides, online trainings, e-learnings, job aids, PowerPoint presentations, user manuals and SharePoint sites.
Duties involved designing courses, trainings and learning strategies to promote employee learning and skills development. Used tools like 360 Learning, 360 Articulate Storyline, Genially, Articulate Rise and Adobe Captive for Instructional Design and LMS trainings.
Developed content that aligns with clear, measurable objectives for asynchronous and live training.
Demonstrated adherence to client branding guidelines in the content development process.
Created interactive images using Genially to increase learner engagement.
Trained employees on new software roll outs and assisted as a backup contact for employee questions related to the trainings.
Led trainings and train the trainer on various software like SAP S4HANA and SAP Cloud, demonstrating the concepts, navigations and transaction codes to users in various departments.
Developed Employee Handbooks, and interactive courses for company wide trainings, onboarding, role-based training, and refresher.
Designed training materials with 360 Learning and Articulate Storyline, boosting onboarding efficiency, and ensuring alignment with client branding and objectives.
Aligned content with objectives for asynchronous and live training, ensuring brand consistency.
Pioneered interactive Genially solutions, revolutionizing company-wide training engagement and knowledge retention across departments.
Trained employees on new software rollouts, providing backup support for training inquiries.
Developed comprehensive SAP S4HANA and Cloud training programs, empowering users with essential navigation and transaction code skills.
Served as key liaison for software rollouts, providing expert guidance to employees navigating new systems and processes.
Transformed onboarding and role-based training through innovative content creation, significantly enhancing employee performance and satisfaction.
Designed engaging instructional materials for diverse audiences, enhancing learning outcomes
Developed comprehensive training programs, achieving measurable improvements in employee performance
Utilized data analytics to refine course content, ensuring relevancy and effectiveness
Collaborates with subject matter experts to create accurate and informative educational resources
Coordinator of Student Assessment
Coordinator of Student Assessment
Roxbury Community College
March 2020 - October 2023
Developed comprehensive SOPs, enhancing technical issue resolution and operational efficiency.
Supervised and trained a team of 9, collaborating with HR for optimal performance and team cohesion.
Created and implemented onboarding content, ensuring policy compliance and effective training.
Facilitated online and in-person onboarding, streamlining new staff integration.
Conducted faculty training on new software, ensuring smooth application and database rollouts.
Designed interactive training programs for faculty, improving proficiency in new software applications and database systems for student assessment.
Spearheaded marketing initiatives, creating compelling materials that substantially increased student recruitment and retention rates.
Ensured compliance with FERPA regulations through meticulous documentation and training, safeguarding student data integrity in assessment processes.
Analyzed and optimized student assessment processes, implementing data-driven strategies that enhanced overall academic performance tracking.
Created and managed user accounts for testing servers, databases, LMS and applications. Installed new software, ran updates, and provided basic tech support and created technical documentation and guides for these processes.
Developed employee handbooks, job aids and training materials for onboarding and role based trainings which included technical guides, online trainings,PowerPoint presentations, user manuals and SharePoint sites.
Conducted training for new and current employees software implemented and retraining for refresher.
Created and managed user accounts for testing servers, databases, LMS and applications. Enabled and disabled access to licenses and remote servers based on user needs and college policies.
Managed labs with over 50 desktops combined. Installed new software, ran updates, conducted network resets, configured, and troubleshoot wireless printing, and provided basic tech support.
Supervised assessment and placement of new/returning students. Coordinated all aspects of testing and communications with vendors for purchasing equipment, installing software, and troubleshooting. Collaborated with all college departments, including IT, regarding adult assessment strategies.
Managed budgeting, scheduling, grants and projects associated with department.
Preformed Co-Chairing duties for Professional Staff and Professional Committees on volunteer basis.
Training Development Consultant
Training Development Consultant
Intellezy LLC (Part Time Contract)
March 2023 - August 2023
Collaborated with Subject Matter Experts to create training materials, interactive courses, storyboards and comprehensive job aids enhancing the effectiveness of employee training programs.
Aligned content with measurable objectives for both asynchronous and live training sessions.
Ensured strict adherence to client branding guidelines throughout the content development process.
Developed role-based training materials that improved employee onboarding efficiency and effectiveness.
Designed refresher courses that significantly enhanced employee retention and performance.
Pioneered interactive instructional courses using cutting-edge tools like 360 Learning and Genially, Articulate Storyline and Adobe Captivate, revolutionizing employee onboarding and role-based training.
Spearheaded development of targeted training materials, aligning content with clear, measurable objectives for both asynchronous and live training sessions.
Meticulously adhered to client branding guidelines throughout content development, ensuring consistency and professionalism in all training materials.
Utilized adult learning theory and instructional design principles to create engaging and effective learning experiences.
Collaborated with Training Managers, Trainer and Designers to ensure a smooth Train-The-Trainer plan.
Adjunct/Faculty
Adjunct/Faculty
Roxbury Community College (Part Time Contract)
August 2022 - Present
Designs instructional materials with includes course outlines, PowerPoint presentations, and step-by- step activity guides to supplement live class delivery of computer applications training.
Pioneered virtual training modules, boosting student engagement and adapting to diverse learning styles in Microsoft 365 and Information Technology courses.
Manages LMS courses and assessments, ensuring up-to-date and accessible content for students.
Develops comprehensive assessments, driving measurable improvements in student performance.
Implements innovative virtual and in-person training modules, significantly boosting student engagement.
Fostered a dynamic learning environment through diverse teaching methods, adapting to individual student needs and learning styles.
Spearheaded the integration of cutting-edge instructional technologies, enhancing the overall educational experience and student outcomes.
Meticulously managed and updated LMS platforms, ensuring seamless access to resources and maintaining high-quality, current content.
Analyzed student performance data to refine assessment strategies, resulting in measurable improvements in learning outcomes.
Partnered with faculty to integrate cutting-edge instructional technologies, enhancing the overall educational experience
Professional IT Tutor
Professional IT Tutor
Roxbury Community College (Part Time Contract)
March 2020 - October 2023
Mentored diverse learners in Microsoft Applications and programming languages, creating an inclusive environment for skill development.
Provided tech support, resolving issues efficiently and improving system reliability.
Created assessments and guides to track student progress, ensuring personalized learning.
Analyzed student performance data to identify learning gaps, improving comprehension rates.
Designed interactive coding workshops, boosting engagement in computer science courses.
Streamlined tech support processes, reducing system downtime and enabling students to focus more effectively on their academic pursuits.
Partnered with faculty to develop tailored assessments, enhancing individual progress tracking and facilitating personalized instruction.
Leveraged student performance data to identify learning gaps, implementing targeted strategies that enhanced overall comprehension rates.
Web Developer
Web Developer
Blue Phoenix Creative (Part Time Contract)
March 2023 - August 2023
Created websites and web templates using word-press, oxygen builder and hubspot.
Developed wireframes and site structure, planned outlines and colors to clients needs.
Designed logos using adobe creative cloud and canva.
Developed responsive websites with using Google sites, Wix, and Dreamweaver.
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