Articles

Kajian ini bertujuan menilai pelaksanaan pengurusan aset tak alih oleh Pihak Berkuasa Tempatan (PBT) di Malaysia dalam usaha memperkukuh sistem tadbir urus aset awam secara strategik dan mampan. Fokus diberikan kepada empat fasa utama kitaran hayat asset perancangan, pewujudan, penggunaan dan pelupusan yang mencerminkan keberkesanan keseluruhan sistem pengurusan aset di peringkat tempatan. Pendekatan penyelidikan menggunakan reka bentuk kualitatif melalui temu bual separa berstruktur dan Focus Group Discussion (FGD) yang melibatkan 8 buah PBT daripada kategori bandaraya, perbandaran dan daerah, dengan 35 ......

2. Towards A Green Property Management Framework for Green Certified Building In Malaysia

📅 2025 • 👤 Sr Dr. Kho Mei Ye • 🏛 Universiti Malaya (UM) • 📚 REMS

Abstract

Sustainable development has become a priority in the real estate sector worldwide, given that buildings contribute nearly 40% of global carbon emissions and significant resource consumption (Ionașcu et al., 2020). In response, Environmental, Social, and Governance (ESG) principles are increasingly recognized as critical to property development and management. Integrating ESG criteria from energy efficiency and carbon reduction (environmental), to health, safety, and community engagement (social), to transparency and ethical governance (governance) enables property management .....

3. Technology Readiness of Real Estate Practitioners Towards IR4.0

📅 2025 • 👤 Sr Dr. Noor Azeyah Dato’ Khiyon • 🏛 (URM) • 📚 REMS

Abstract

This research investigates the readiness and adoption of IR 4.0 technologies among Malaysian real estate professionals, focusing on registered valuers, estate agents, and property managers. Despite global progress in IR 4.0 integration, adoption within Malaysia's real estate sector remains modest due to financial limitations, regulatory uncertainty, and inconsistent digital competencies. Guided by the Technology Readiness Index and the Technology Acceptance Model, the research applies a mixed-methods approach involving Delphi interviews and a national survey. It identifies core technologies relevant to the sector, such as artificial intelligence, big data .....

4. Developing Maintenance Charges Framework for Mixed-use Strata Development

📅 2025 • 👤 Sr Dr Kamalahasan A/L Achu • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Maintenance charge is a critical aspect of strata living that ensures the upkeep and longevity of common properties. The obligation to pay this charge is well-regulated by Strata Management Act 2013 and its Regulations in Malaysia. However, whether parcel owners are paying a fair and equitable maintenance charge in the context mixed-use developments has become a subject of litigation and confusion among strata stakeholders. Recent court judgments have sought to provide guidance, allowing, to some extent, Management Corporations to ......

5. Complaint Handling Guidelines for Strata Residential Property Managers: Navigating Residents' Complaints Effectively

📅 2024 • 👤 Prof Dr Sr Yasmin Mohd Adnan • 🏛 Universiti Malaya (UM) • 📚 REMS

Abstract

The increasing number of strata properties in Malaysia has led to a rise in complaints despite the enforcement of the Strata Management Act 2013. This study critically examines the nature of complaints related to property management in high-rise residential strata properties, focusing on three key urban areas: Subang Jaya, Petaling Jaya, and Kuala Lumpur. Surveys were conducted among property managers, revealing that the main complaints include maintenance and upkeep, car park issues, health, safety, and security (HSSE), and waste management. Finance-related complaints, while not ........

6. Exploratory Study of Maintenance Charges Budgeting for Strata Development

📅 2024 • 👤 Assoc. Prof. Dr Norfashiha Hashim • 🏛 Universiti Teknologi MARA (UiTM) • 📚 REMS

Abstract

Maintenance fees are essential for managing any property, especially strata buildings. A major challenge in strata developments is prioritizing maintenance expenses, which directly impacts overall charges. A proper budgeting practices are crucial for maintaining and sustaining these shared spaces. The goal of this research is to develop a standardized maintenance charge rate for budgeting purposes in strata developments. The research objectives are threefold: first, to explore the current budgeting practices used by property owners and management committees in strata developments; second, to identify the .........

7. Building Defect Recognition for Deep Learning Mobile Visual Inspection Application

📅 2022 • 👤 Dr. Loo Chu Kiong • 🏛 Universiti Malaya (UM) • 📚 REMS

Abstract

A frequent building inspection and monitoring for building defects are critical to ensuring the structural health and dependability of the structures. Human visual examinations have traditionally been used to detect building defects. However, there are some drawbacks to this strategy which are time-consuming, high labour cost and may yield inconsistent results because the inspector lacks experience and the risk of inspection in limited spots. Therefore, an automated building defects inspection system is necessary to ensure the safety of people. This research aims to design an automated building .......

8. Multi Approach Guideline for Resilient Office Buildings Towards Reducing Disaster Risks (MAGROB)

📅 2022 • 👤 Dr. Siti Uzairiah Mohd Tobi • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Malaysia is a country that experienced flood annually, especially during the Northeast Monsoon season. Monsoon floods take a long term and may last a week or more to return to the normal water flow level, whereas flash flood takes only few hours. Throughout the years, flood resilient construction has become an essential component of the integrated approach to flood risk management, and it is now widely accepted through the concepts of making space for water and living with floods whilst building resilience is one of the approaches that can be used to reduce the vulnerability to natural hazards, such ........

9. Blockchain Technology in Commercial Office Building Operation Management Process

📅 2022 • 👤 Dr. Tuti Haryati Bt Jasimin • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Malaysian commercial real estate companies have leveraged the cloud-based tools for digital marketing, collecting leasing data across property portfolios, devise appropriate strategies for tenant retention and to connect virtually with tenants to build a digital tenant experience. However, there are issues need to be highlighted on the transparency, reliability, and correctness of the data on top of the emerging trend of digitization in real estate market. To overcome the challenges, blockchain technology that has been highlighted in 10-10 Malaysian Science, Technology, Innovation and Economy (MySTIE) framework, is.......

10. Sustainable Pandemic Resilient Guideline for Healthy Office Building Using Indoor Environmental Quality Elements

📅 2022 • 👤 Dr. Hishamuddin Bin Mohd Ali • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Coronavirus disease (COVID-19) as one of the recent airborne transmission diseases has rapidly affected day to day life, business and disrupted the world trade and movements. The various industries and sectors are affected by the cause of this disease; these include the pharmaceuticals industry, solar power sector, tourism, and so forth. This virus creates significant knock-on effects on the daily life of citizens, as well as about the global economy. Several new regulations have been enforced in Malaysia such as the COVID-19 Standard Operating Procedures (SOP) in workplace to reduce the spread of COVI..........

11. Developing Simplified Building Information Modelling (BIM) in Operation and Maintenance Stage

📅 2020 • 👤 Dr Azlan Shah Ali • 🏛 Universiti Malaya (UM) • 📚 REMS

Abstract

In managing cost data using life cycle cost (LCC) is a complex task due to problems associated with processes such as data capture, reliability and certainty. Managing maintenance cost data also is one of the problems because of difficulties in identifying the accurate cost for maintenance and repair of specific components due to the accounting systems used by building managers. The introduction of Building Information Modelling (BIM) as a tool for facilitating information and knowledge sharing through digital representation of the physical and functional characteristics of a facility has seen wide .......

12. FM Value Propositions in Malaysia

📅 2020 • 👤 Dr Mohamad Rizal Baharum • 🏛 Universiti Malaya (UM) • 📚 REMS

Abstract

Facilities Management (FM) and Real Estate Management (REM) play roles in the built environment to support customer primary activities by providing maintenance support, project management and user management during the building life cycle. These management of all services required for the management of buildings and real estate to maintain and increase their value. The integration of multi-disciplinary activities within the built environment and the management of their impact upon people well-being and workplace productivity. Hence, the management function must geared toward achieving ........

13. Revitalizing the Waqf Lands Through Agribusiness Activities

📅 2020 • 👤 Dr Amirul Afif Muhamat • 🏛 Universiti Teknologi MARA (UiTM) • 📚 REMS

Abstract

This study aims to explore on the potential of the waqf lands to be rejuvenated for agribusiness activities. The latest study in 2018 informs that 87% of the waqf lands in Malaysia are considered as underutilized. Clearly, a pragmatic approach is required to address this issue. This study employed qualitative method by interviewing nine key informants who are experts in their fields. They have discussed several pertinent issues such as Shariah requirements, legal consideration, financial constraints, location and size of the waqf lands, expertise to develop the waqf lands, scope of agreement and party or ..........

14. Sharia Compliant Tenancy Management Framework for Waqf Properties: Towards Sustainability of Income

📅 2018 • 👤 Dr Ibrahim Bin Sipan • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

It is still a loop in the management of waqf property; inefficiency in waqf management still exists in Malaysia. As a consequence, the income of waqf institutions in some states is relatively small as a result of large rental arrears. Thus, the vulnerability of income generated by the waqf properties should be addressed through sound principles of tenancy management (TM). This research seeks to propose a Integrating Sharia Compliant Tenancy Management framework for waqf properties as a means of increasing the waqf income which will ultimately strengthen the value and nature of waqf. This framework ........

15. The Development of Fire Safety Management Plan of Work for Government Hospital Building

📅 2018 • 👤 Dr. Naziah Muhamad Salleh • 🏛 Universiti Sains Malaysia (USM) • 📚 REMS

Abstract

Fires incidents in public hospitals trigger a lot of tribulations to the human, financial, public perception and environmental. The main aim of this research is to develop a holistic plan for fire safety management standards for existing and future public hospital buildings in Malaysia. Overall, this research carries three objectives. The initial stage of study was evaluating the level of compliance with the legal requirements in government hospital buildings. Secondly, to examine fire safety management in the government hospital building and by combining both two objectives, the third objective performed: develop ...........

16. Rental-Value Model for Green Buildings of Commercial Properties in Klang Valley

📅 2016 • 👤 Assc. Prof. Sr. Dr Rozilah Bt. Kasim • 🏛 Universiti Tun Hussein Onn Malaysia (UTHM) • 📚 REMS

Abstract

In the context of Malaysia office buildings, sustainable buildings trigger people especially local and multinational companies to rent spaces for business purposes. These raise questions among industry players about the difference rental value for the green and non-green rated buildings. Though the previous study revealed that green office buildings fetch higher rental value and it varies to location, the property market might have deformed due to economic factors. Nevertheless, the obtained result is at the initial stage and requires for further research. Moreover, a recent study shows certification, locationa........

17. Strategi Penjualan Program Perumahan Rakyat (PPR) dan Perumahan Awam (PA)

📅 2016 • 👤 Assoc. Professor TPr. Dr. Dani Salleh • 🏛 Universiti Utara Malaysia (UUM) • 📚 REMS

Abstract

Inisiatif kerajaan menyediakan perumahan mampu-milik adalah untuk menyediakan keperluan tempat tinggal yang mencukupi dan selesa di kawasan bandar. Pelbagai program telah dilakukan, antaranya adalah seperti Program Perumahan Rakyat (PPR) dan Perumahan Awam (PA) untuk disewa. Walaubagaimanapun, setelah sekian lama program ini dilaksanakan, kerajaan telah menyedari timbulnya masalah yang serius dalam aspek pengurusan dan penyelenggaraan unit-unit program perumahan dan ianya perlu ditangani dengan segera. Ini adalah kerana sekiranya mereka terus menyewa ...........

18. The Development of Property Management Capability Index (PMCI) for Effective Service Delivery in Stratified Residential Property

📅 2016 • 👤 Dr. Mustafa Omar • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Despite the increasing challenges and rising expectation towards effective residential property management services, there is limited studies and lack of evidences of the utilization of internal capabilities that are crucial for residential property management. Therefore, the identification and evaluation of residential property management capabilities is become important. The research aim was to develop Property Management Capabilities Index (PMCI) to provides property managers with a tool to evaluates their management capabilities. Data were collected through a Focus Group Discussion (FGD) and .......

19. The Effectiveness of Maintenance Management Through Implementation of Building Maintenance Policy in Commercial High-Rise Building

📅 2016 • 👤 Prof. Dato’ Sri Ar. Dr. Asiah Abdul Rahim • 🏛 International Islamic University Malaysia (IIUM) • 📚 REMS

Abstract

Nowadays maintenance management in commercial high-rise buildings is quite complex in the operation and maintenance activities. In Malaysia, most of them carried out the operation and maintenance activities based on term and condition of contract agreement and company regulation where they consider as a building maintenance policy. There were two (2) objectives in this study which to identify an existing implementation of maintenance policy in maintenance management and to analyse the effectiveness of maintenance policy towards maintenance management performances. The fundamental.........

20. Sustainable Facilities Management Model for State Mosque

📅 2013 • 👤 Associate Professor Sr. Dr. Maimunah Sapri • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

The mosque is the main entity that symbolises Islamic culture, and has fostered the development of the Islamic community throughout the Islamic centuries. History has shown that mosques play an important role in various aspects, and it has become a tremendous battle to sustain the role of the mosque as a centre of the Islamic community. The increasing number of mosques has resulted in a new challenge in mosque management, where an effective system is required. Many have argued that well-managed services enable an organization to function at its most efficient and effective level, offering real added .........

21. The Development of Property Management Capability Model (PMCM) for Effective Service Delivery in Stratified Residential Property

📅 2013 • 👤 Associate Professor Sr. Dr. Hishamuddin Bin Mohd Ali • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Due to an increasing number of stratified residential and raising awareness that the greatest problems of ineffective practices are to be found in such properties, the management capabilities of properties where owners have a responsibility for common and shared parts have become the focus of greater debate globally. Thus, this research focuses on the development of stratified residential property management capabilities model by identifying and investigating the management activities and their major attributes that could effects the management capabilities. The methodology towards this .......

22. An Exploratory Study of The Best Practices of Dispute Resolution in Strata Titled Properties Management in Malaysia

📅 2012 • 👤 Assoc. Prof. Dr. Nor Asiah Mohamad • 🏛 International Islamic University Malaysia (IIUM) • 📚 REMS

Abstract

This research aims to find out whether the alternative dispute resolution (ADR), in particular mediation, would provide the best mechanism to resolve disputes involving strata properties in Malaysia. This research analyses various literatures including the statutes, case law, reports, conducts surveys, organizes focused group discussions, and seminars, learning from the best practices by comparing the practices and policies employed in other jurisdictions. The study reveals the various types and nature of disputes in strata management. Careful consideration of these findings has resulted in .......

23. Context-Specific Information Delivery for Building Maintenance of Institutions of Higher Education in Malaysia

📅 2012 • 👤 Dr. Mohamad Syazli Fathi • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Buildings today, including institutions of higher education, have evolved to be more sophisticated in design and functionality. Building maintenance management system is very important in facilities management activities. Building maintenance management system helps the organization to develop the agreed services of the building which support and improve the effectiveness of its primary activities. Although this has brought about numerous benefits, it has also made building maintenance more complex. However, there are still unreported failures and lack of timely maintenance in any parts of the .........

24. Design and Build Process and Maintainability of Public Hospital in Malaysia

📅 2012 • 👤 Professor Sr Dr. Mastura Jaafar@Mustapha • 🏛 Universiti Sains Malaysia (USM) • 📚 REMS

Abstract

Design and build (DB) procurement system is heavily implemented in the construction of public building projects in Malaysia, especially on hospital projects. The DB process in Malaysia is different from what has been practiced in the UK. It entails hybrid procedures with a mix practice of traditional and modern procurement system. Hospital is a complex building that engages with a diverse range of people, equipment and systems. The building maintainability aspect has always been neglected at the design stage of project development, whereas issues related to maintainability had affected the performance .......

25. Developing The Android and IOS Process of Real-Time Paperless, Intelligent Data Gathering for Real Estate Application

📅 2012 • 👤 Associate Professor Dr. Buang Alias • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Accurate and adequate data collection during property inspection is fundamental and a vital part of the property valuation process. During the inspection process, many elements will become apparent that may have an impact on the property value. Through proper inspection, we can capture information about the conditions and state of maintenance of the property, the type of furnished, the quality of finishes, whether any renovation has been carried out, any extension, and other relevant factors whether physical or non-physical, that can affect the value of the subject property.........

26. The Extend of Green Practices in Property Management in Malaysia

📅 2012 • 👤 Associate Professor Sr. Dr. Norhaya Kamarudin • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

The problem of decaying in environmental qualities of the urban areas suggests that buildings must be managed sustainably as they are the main contributor to carbon emissions. The sustainable move towards the practice of GPM requires all property and facilities managers to include in their management activities all aspects of green criteria. The aim of this research is to assess the green property management (GPM) for commercial buildings in Malaysia. In attaining this aim, there is a need to develop the framework for GPM assessment. The literature on the green management of property ...........

27. The Role of Bumiputra Developers in Housing Development Industry

📅 2006 • 👤 Dr. Mastura Jaafar • 🏛 Universiti Sains Malaysia (USM) • 📚 REMS

Abstract

Since the colonization era, the immigrants from mainland China (and now their descendants) dominate the Malaysian housing industry. Their high entrepreneurial ethics stimulated early venture in all economic sectors to become dominant in business. To increase the participation of indigenous entrepreneurs in economic activities, Malaysian has practiced its own version of the affirmative policy since the 1970s which is known as National Economic Policy (NEP). Unlike other economic sectors such as construction, manufacturing and agriculture, the government has not provided special .......

28. Developing a Contract Provision Framework for Outsourcing of Facilities Management

📅 2006 • 👤 Prof. Dr. Sr. Abdul Hakim Bin Mohammed • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Previous researches show that outsourcing success depends on social as well as contractual relationships. However, none of the research sought the perception of the users, although it is users who ultimately judge the performance of the contractor. The initial stage of this study indicates that the users of outsourced facilities management services in public hospital are not satisfied with the performance of the contractor. Their complaints were pointed at the contract provisions that are not meeting their requirements and thwarting them from successfully performing their diagnostics and healthcare duties .........

29. Privatisation of Housing Development - A Study on Goverment-Linked Companies (GLCS)

📅 2006 • 👤 Professor Dr. Sr. Abdul Rashid Abdul Aziz • 🏛 Universiti Sains Malaysia (USM) • 📚 REMS

Abstract

A study was conducted to examine housing public private partnerships (PPP) in Malaysia with specific reference to govemment agencies involved in housing development. These agencies include local authorities, state economic development corporations (SEDCs), regional authorities, Islamic councils, government-linked companies and ministry-owned organisations. The objectives of the research were (1), to determine the extensiveness and intensiveness of housing PPP during the 2000-2006 survey penod, (2) to ascertain the objectives of adopting housing PPP, (3) to identify the critical .......

30. Development of Knowledge Management Strategies for Property Management Companies in Malaysia

📅 2006 • 👤 Dr. Muhammad Najib Bin Mohamed Razali • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

The concept of knowledge management (KM) is a common concept in management theory. It has been practised in many fields such as business, human resource management, engineering, medical and science. Although it is a common concept in management, it can practically be implemented in property management industry particularly in Malaysia. The property market in Malaysia has shown a tremendous growth due to the strong economic growth. This has put Malaysian property market in the radar from the investors' point of view. From the global property performance, Malaysia contributes 0.7%.........

31. Pembangunan Sistem Pengurusan Harta untuk Pihak Berkuasa Tempatan di Malaysia

📅 2003 • 👤 Dr. Dzurllkanian @ Zulkarnain bin Daud • 🏛 Universiti Teknologi Malaysia (UTM) • 📚 REMS

Abstract

Penggunaan teknologi komputer dalam bidang harta tanah masih pada tahap yang sangat rendah di Majlis-Majlis Kerajaan Tempatan (PBT) di Malaysia tetapi potensinya adalah sangat besar. Kajian yang dijalankan ini bertujuan untuk membangunkan satu Sistem Pengurusan Harta Tanah (PMS) sebagai perintis dalam membangunkan sistem-sistem maklumat berkomputer kerana terdapat permintaan daripada Majlis-majlis PBT. Bagi membangunkan sistem ini, kajian keperluan pengguna telah dilakukan dengan mengadakan temubual dengan pegawai-pegawai pengurusan hartatanah di beberapa buah .........

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