The Effectiveness of One Stop Centre (OSC) in Property Development

THE EFFECTIVENESS OF ONE STOP CENTRE (OSC) IN PROPERTY DEVELOPMENT APPROVAL PROCESS IN SELANGOR: A DECADE AFTER ITS IMPLEMENTATION (2007-2017)

Project Team:

TPr. Dr. Marlyana Azyyati Marzukhi (Leader)

Professor TPr. Dr. Dasimah Omar

Assoc. Professor TPr. Dr. Oliver Ling Hoon Leh

Associate Professor TPr. Ahmad Fuzi Arshad

Mohammad Yusup

Research Assistants:

Nur Hidayah Shaharom

ABSTRACT

Malaysia has been experiencing rapid development since its independence in 1957, which has transformed its economic base from agricultural to industries. Rapid urbanisation has itself led to the continued rise of economic growth and an acceleration of market values. Certainly, the planning system plays an important role in contributing, often directly, to the country’s needs and aspirations, particularly in decision-making processes. This effort as evidenced by the improvement of the delivery system mechanism, known as One Stop Centre (OSC). OSC was initiated by the Ministry of Urban Wellbeing, Housing and Local Government on 13th April 2007 to improve the planning delivery system and procedures at all local planning authorities by coordinating and shortening the approval process. However, after a decade, relatively little is known about the effectiveness of OSC in the property development sector. Hence, the objectives of this research are to first, evaluate the effectiveness and achievements of the One Stop Centre (OSC) in ensuring efficient, fast, and competitive approval processes in the property development sectors since its implementation in 2007. Secondly, to evaluate the effectiveness of the One Stop Centres (OSC) in other countries through a desktop study, and finally, to formulate an improvement strategy and guidance of a delivery system for property development sectors through OSC. The knowledge from this research will serve as a basis for future strategic planning decisions and guidance in a delivery system for real estate development, especially in the context of Malaysia.

Keyword: decision-making, planning, delivery system, One Stop Centre, development