The Effectiveness of Maintenance Management Through Implementation

THE EFFECTIVENESS OF MAINTENANCE MANAGEMENT THROUGH IMPLEMENTATION OF BUILDING MAINTENANCE POLICY IN COMMERCIAL HIGH-RISE BUILDING

Prof. Dato’ Sri Ar. Dr. Asiah Abdul Rahim (Leader)

Sr Dr. Mohamad Ridzuan Yahya

Ir. Shahrul Nizar Shaari

Assoc. Prof. LAr. Dr. Mohd Ramzi Mohd Hussain

Asst. Prof. Dr. Izawati Tukiman

Dr. Zulkefle Ismail

Kulliyah of Architecture and Environmental Design

University of International Islamic Malaysia

Kuala Lumpur

ABSTRACT

Nowadays maintenance management in commercial high-rise buildings is quite complex in the operation and maintenance activities. In Malaysia, most of them carried out the operation and maintenance activities based on term and condition of contract agreement and company regulation where they consider as a building maintenance policy. There were two (2) objectives in this study which to identify an existing implementation of maintenance policy in maintenance management and to analyse the effectiveness of maintenance policy towards maintenance management performances. The fundamental investigation was to review maintenance policy with respect to maintenance strategy, acceptable maintenance policy standard and resources. The methodology applied for this research by using questionnaire based on rating scale and structured interview building stakeholders. The data was analysed using combine method qualitative and quantitative. It is evident from the findings that the implementation of maintenance policy was varies from one building to another. It reflects to the maintenance performance, which was not consistent. Hence, maintenance management should implement maintenance policy as outlined by Malaysian Property Management Standard (Second Edition 2016).

Keyword: Maintenance Management, Commercial high-rise building, Policy