The Development of Property Management Capability Model (PMCM)

 THE DEVELOPMENT OF PROPERTY MANAGEMENT CAPABILITY MODEL (PMCM)  FOR EFFECTIVE SERVICE DELIVERY IN STRATIFIED RESIDENTIAL PROPERTY

Associate Professor Sr. Dr. Hishamuddin Bin Mohd Ali

Dr. Ibrahim@ Atan Bin Sipan

Dr. Maimunah Binti Sapri

Associate Professor Dr. Maizan Bin Baba

Associate Professor Dr. Norhaya Binti Kamarudin

Mustafa Bin Omar

Shahabudin Bin Abdullah

Dr. Uche Godwin Aliagha

[Universiti Teknologi Malaysia (UTM)]

ABSTRACT

Due to an increasing number of stratified residential and raising awareness that the greatest problems of ineffective practices are to be found  in such properties,  the management capabilities of properties where owners have a responsibility for common and shared parts have become the focus of greater debate globally. Thus, this research focuses on the development of stratified residential   property management capabilities model by identifying  and investigating the management activities and their major attributes that could effects the management capabilities. The methodology towards this research involves the intensive reading and review of various literatures on the subject title and a group discussion. Data were gathered through a survey using a structured questionnaire with a sample of 380 practitioners drawn  from stratified residential property management industry in Malaysia. This study used the partial least squares (PLS) and structural equation modeling (SEM) tool to develop a model to examine the 11 activities and their attributes affecting the property management capabilities.  The results indicated that maintenance and financial is the key activities that could affect the stratified residential property management capabilities followed by upgrading & refurbishment, administration and complaint. Interestingly, it is also found that tenancy & marketing negatively affects the property management capabilities. These results supported the findings from Focus Group Discussion (FGD) that tenancy and marketing are not major  services for the residential property. It is believed that an understanding within the context and a consideration of the individual elements of the model for stratified residential property management capabilities will lead to more effective and efficient in service delivery.