Disability Etiquette 101

Presentation Description: You care about the experience of all patrons who use your library, but few of us have been trained on how to tailor our services for patrons who are disabled. In this session, you’ll learn the do’s and don’ts of disability etiquette. We’ll also consider a new paradigm for framing disability in general, which will prepare you to handle left-field situations that the standard guidelines don’t cover. Handouts will be provided so you can easily share what you’ve learned with coworkers.

Presenter Name and Contact Information:

Maria Sochor, Director, Tennessee Library for Accessible Books and Media, Maria.Sochor@tn.gov

Hook, Line and Sinker: Reeling in Your Patrons

Presentation Description: Reeling your patrons into the library for engaging interactions and activities. The things we have had success with and the things we have had to throw back.

Presenter Names and Contact Information:

Machelle Keen, Collections and Facilities Coordinator,Angela.M.Keen@vanderbilt.edu

Debra Stephens, Access Services Coordinator, Debra.stephens@vanderbilt.edu

Let’s Get Social: Creating a Social Media Strategy for Libraries

Presentation Description: In this presentation I will discuss the current social media strategy Vanderbilt University Libraries use to connect with the Vanderbilt community to build awareness about our libraries services, resources, and events. I will take a deep dive into how we schedule posts for consistency, how we figure out who and where our audience is through analytics, and how to set goals for the future of social media in the libraries.

Presenter Name and Contact Information:

Leanne Myers, Web Designer and Social Media Coordinator, leanna.myers@vanderbilt.edu

My Favorite Excel Tips & Tricks

Presentation Description: Can you create a chart with a single keystroke? Do you know how to do dozen things with the autofill? Did you know you could sum a column without building a single formula? This isn’t intended as either a beginning or advanced presentation, but rather a demonstration of some of the wizardry in Excel. The session will move quickly and promises a little something for everyone.

Presenter Name and Contact Information:

Lauri Thompson, Continuing Education Coordinator Tennessee State Library & Archives, Lauri.Thompson@tn.gov

Providing Good Customer Service: Why It Matters

Presentation Description: In recent times, good customer service has fallen by the wayside. We can all share one or more bad customer service experiences we’ve had. In this session, we will focus on why good customer service matters. We will discuss what good customer service means and how we can provide it to our patrons.

Presenter Name and Contact Information:

Karen Swoopes, Administrative Assistant, Karen.Swoopes@vanderbilt.edu

Pyramid Leadership: Leading at All Levels

Presentation Description: In 2019, Bunch library went through a series of renovations. Each stage in the project was unique and required leadership at all levels. Learn how two Bunch Library staff members became key project leaders that helped the library navigate successfully through a large scale renovation.

Presenter Names and Contact Information:

Laura Price, Administrative Coordinator, laura.price@belmont.edu

Paige Carter, Access Services Manager, paige.carter@belmont.edu

Sue Maszaros, Library Director, sue.maszaros@belmont.edu

Sizzling Service Infused with Mercy and Grace

Presentation Description:

Presenter Name and Contact Information:

Christina Riedel, Assistant Director, Clarksville-Montgomery Public Library, christina@clarksville.org