8:00am-8:30am Registration and Breakfast

8:30am-9:15am Keynote - Melissa Mallon

"Leading from All Sides: Making a Positive Impact in your Library"

9:15am-9:30am Break

9:30am-10:15am Morning Sessions #1

1. Maria Sochor - "Disability Etiquette 101"

2. LeAnna Myers - "Let's Get Social: Creating a Social Media Strategy for Libraries"

3. Machelle Keen and Debra Stephens - "Hook, Line and Sinker: Reeling In Your Patrons"

10:15am-10:30am Break

10:30am-11:15am Morning Sessions #2

1. Lauri Thompson - "My Favorite Excel Tips and Tricks"

2. Karen Swoopes - “Providing Good Customer Service: Why It Matters”

3. Paige Carter, Sue Maszaros, and Laura Price - "Pyramid Leadership: Leading at All Levels"

11:15am-12:15pm Tours

12:15pm-1:15pm Lunch

1:15pm-2:45 pm Main Speaker - Christina Riedel

“Sizzling Service Infused with Mercy and Grace”

2:45pm-3:00pm Closing Remarks - Machelle Keen

3:00pm-4:00pm Networking