February 2021 – July 2022
I worked as a Customer Care Representative for one year during the Covid-19 pandemic. During this time, I gained several important skills, including:
Effectively organized and prioritized tasks within a high-pressure, fast-paced work environment.
Collaborated seamlessly with team members to achieve shared goals and maintain excellent service standards.
Demonstrated flexibility and adaptability by willingly adjusting to varying work schedules and shift demands.
Maintained strong time, resource, and stress management skills to ensure consistent productivity and performance.
Proficient in computer applications including Microsoft Word, Excel, and other institutional support systems.
Built and maintained respectful, professional relationships with both customers and management, contributing to a positive work environment.
Maintained a confident and optimistic attitude when handling customer concerns, even during high-stress situations.
May-August 2019
My teaching practice involved diverse tasks that enabled me to contribute meaningfully to a vibrant and inclusive educational setting. Below were the duties and responsibilities I had:
Planned and delivered engaging lessons in Mathematics and Business for both junior and senior secondary classes, adapting teaching methods to suit varied learning needs.
Assessed student performance through tests, assignments, and class participation, and provided individualized, constructive feedback to support continuous improvement.
Supervised students during examinations and academic competitions, ensuring a fair and supportive testing environment while contributing to the marking and evaluation process.
Mentored students by helping them set realistic academic and personal goals, and fostering a clear understanding of the value of education in everyday life.
Created a positive and inclusive classroom environment that encouraged active participation, critical thinking, and respectful interactions.
Collaborated with fellow teachers and school staff to plan curriculum content, align teaching with educational standards, and support school-wide learning initiatives.