Recommendations

If Your Office is using the Vector Impact app

Ask for recommendations after you enter their order but before you wrap up the appointment! 

Three Keys: Ask, Smile, Follow the Script 

STEP 1: Ask For Recommendations 

• Mrs. __________, how did you like my demo? 

• Great! Go ahead and pull out your cell phone, and you can answer the next few questions for me. There's no need to make me sound better than I really am. I want to get real feedback so I can keep improving. (smile)

• Now there’s one more very important part...

• Here’s where you can really help me out.

• I get paid every time I show Cutco, but I can only show it to people I’ve been personally recommended to.

• So what I need you to do is go through your contacts and jot down the first 100 names that come to mind. Just kidding! (smile) Actually, the app you downloaded is designed to be a huge time saver for both of us for this part...

• It allows you to send me introductions straight through the app so anyone you recommend me to automatically syncs with my phone.

• This is much easier, and of course, I'll only be able to see the contacts you send me. On the bottom of the screen you'll click the “Share” button, then hit “Okay to Share Contacts”. Then it lets you select those 100 people you wanted to refer me to. (smile)

(Pause to let the customer get started. Then continue.)

• On this part I'd like you to go ahead and check off everyone that you think might be nice enough to see me, not necessarily people you think would buy, just nice people like you who might take a look!

• Check off as many as you can, and just let me know when you're finished before you click the "Share" button at the bottom. Take as much time as you need on this, because it's the most important part of the meeting for me, and I don't mind waiting.

• (After customer says they're finished) Okay, great, _______! Thanks so much… Before you click the Share button, can you tell me how many it says you selected in the blue box?

(If less than 10/20) Thank you, ______! That's a big help… Just so you know, when you give me at least 10 recommendations, you become a Sponsor. When you give me 20 or more, you become a Double Sponsor. Once I have 50 sponsors, I get a free piece of Cutco from my manager, or a cash bonus to help me pay for my school books. Do you think there's any way you can think of ___ more to check off who might be willing to see me so that you can be a sponsor/double sponsor of mine?

(If more than 10) By the way, my record is ___, think you can beat that?

Okay now go ahead and click the "Share Contacts" button at the bottom.

Handling Recommendations Concerns 

I’ll Email Them to You Later

That would be awesome (Name) ! I appreciate you wanting to help me. However, I know you're REALLY BUSY & I’d hate to have to call you while you’re with family or at work. And, without referrals, I can’t do any more demos. BTW as a reminder, they don’t have to buy ANYTHING. So, if we could start with 1-2 off the top of your head now, and then send me the rest later it would really help me out. So, who are 1-2 people that you think are nice? 

Don’t Know That Many People 

It’s totally fine, especially since I get paid just to show it to them, even a few REALLY helps! So, let’s just start with a couple and we can come up with more later! So how about your... (thought joggers) 

Don’t Like to Give Out People’s Names 

I don’t blame you! If it were somebody else giving them a call besides me, I would be hesitant too. But I promise it will just be me so... ASK AGAIN. 

Leave the Sheet With Me to Fill Out / I’ll email them to you later 

(Although most customers mean well, it is extremely unlikely that they will send you referrals later)   

Sure no problem, however since I know you’re so busy, I’d hate to ask you to work on this while you’re running your house, at work, or taking care of your kids. Can we come up with 1-2 right now and we can get the rest later? How about your ... (Offer thought jogger) 

Let Me Call Them First and Get Back to You 

Of course! I wouldn’t want to see them if they aren’t interested. To make it easier, go ahead and jot down their names and numbers and I will follow up with you tomorrow and you can let me know who it’s okay to call and who to cross off the list. OR Perfect! Could we call a couple of them now and see what they say before I leave? 

Last Resort... 

Ask Again and Smile! 

After Sharing Contacts

Text Introductions... (Heads up Texts)

Thanks again Mrs ____, it’s much easier for me to contact people when they already have a heads-up that I'll be reaching out, so go ahead and click on “Introduce” next to the first one on your list and then click the blue “Copy to Text” button.  You'll see it gives you a pre-written text to introduce me to them before I reach out.

(Optional Selfie:  Before sending the message, go ahead and click on "Take a Selfie", and then you can just snap a picture of us together here on the Zoom/Facetime window- that way they can place a name with a face when I reach out and they see that I really do know you!).

Okay Mrs. ____ after sending that text, go ahead and mark "Introduced" at the bottom so that one is finished... Let's go ahead and do that same thing for each recommendation, it will just take a minute or two, and thank you again this helps a ton...

After Text Introductions... (Taking notes for "Best 5")

If you were me and you were in a big contest like I'm in right now, out of the people you sent me, who would be the first 5 you would want to show? (open the potential customer's profile in your VectorImpact App) How do you know them? (take notes in the app) What do you like about them? Do they cook?  Are they married?

(Note:  Once these contacts are synced to your VectorImpact app, you can mark their "Best 5" as 3-star referrals in your app.  Having some notes about them makes it easier for you to build rapport when you contact them)

After Getting Notes For Best 5... (More References in the Future)

Thanks again Mrs _____... You may end up thinking of some more people in the next few weeks or you may run into someone who says they want Cutco... So anytime that happens you can just pop open that app and send me more contacts and it will sync up automatically and let me know who referred them to me.

Traditional (non-VI app) Recommendations Script

LEADS = DEMOS = SALES = INCOME

Ask for recommendations after you enter their order but before you wrap up the appointment! 

Three Keys: Ask, Smile, Follow the Script 

STEP 1: Ask For Recommendations 

• Mrs. __________, how did you like my demo?

• Great! Go ahead and pull out your cell phone because there’s one more very important part...

• Here’s where you can really help me out.

• I get paid every time I show Cutco, but I can only show it to people I’ve been personally recommended to.

• I’m trying to keep my schedule full in order to... (review goals)

• So what I need you to do is grab your phone! Please open your contacts and let’s jot down the first 100 names that come to mind. I’m kidding, just 10 people who might be nice enough to help me out.

• I’m not looking for people who you think would buy, just nice people like you willing to take a look.

• By the way, you can help me out to build my kit. If you can give me 7 recommendations, you become a Sponsor. If you give me 15 or more, you become a Double Sponsor. Once I have 50 sponsors, I get a free piece of Cutco from my manager.

• Thank you so much for your help. I really appreciate it.

• I have a pen ready, who do you think we can add first? (Alternate option: explain and use www.HelpMeHitMyGoal.com)

(Download fillable Sponsorship Page HERE)

STEP 2: Text Heads Up / Getting a ‘Yes’ 

• • How do you know these people? When would be the best time to reach them? 

  • What’s their spouse’s name? Do they have kids? 

  • It’s a lot easier when people know I’m calling. Can you please text them a “heads up” to let them know?  

  • Sample Text: Save in phone → Forward to customer → Have them forward to friends: “Hi! Just wanted to let you know that ______, my Cutco guy/girl, will be giving you a call. He/She is paying his/her way through college by showing Cutco. You don’t have to buy, just listen and he/she gets credit. Thought you would be nice enough to help! He/she is super sweet :-)” 

Pro Tip:

1. Use thought joggers to brainstorm: Friends, family, neighbors, co-workers, nice people,etc. 

2. “Mrs. __________, would you be willing to post tag me on Facebook / social media?” ...it’s a easy way for people to find me if they are looking for Cutco

3. ...and it helps me learn social media & and online marketing skills 

Hints On Getting More Recommendations 

• Ideas for the customer: Address book, cell phone, directory 

• Thought joggers: Friends, family, neighbors, co-workers, etc. Lookers, not buyers! 

• Who do you know who...? Loves to cook, has a lot of kids, BBQ’s, etc... 

• Have Fun / Make them laugh: “Can you jot down your top 100-200 friends? Just kidding, 10-20 is perfect!” 

• Thank your Customer and ask for more! “Thank you so much _______, you have no idea how much 

• this helps me out! If you can give me ___ more, you’ll become a (sponsor / double sponsor)! 

• Out of town Demos! Don’t forget to ask for out of town recommendations!