The mail car is officially called a Railway Post Office Car, abbreviated as - and commonly called - an RPO Car. The RPO car is where most of the 1st and 2nd class mail, moving between two different post-offices, was physically sorted. These cars were used from about the 1860's until 1971, with the peak years being (roughly) 1910 to 1950. During these peak years more than 4,000 RPO cars were in operation on more than 220,000 miles of railroad lines.
The United States didn't "invent" the concept of the mail car, the English and French had them decades earlier. In the US, the first few permanent mail car routes were established in 1864, and like any new technology, it took years to evolve into the nationwide system which sorted almost all of the 1st and 2nd Class mail in the country.
The "modern" RPO Car, similar in layout to the Museum's RPO Car, were put into service in the early 1880's. The Museum's RPO car was built in 1951. The RPO Cars were owned by the railroad companies and built to Post Office specifications. There were three sizes of RPO compartments: 60' (feet), 30', and 15'. The Museum's car is about 85' (feet) long, which was the standard length for passenger cars after (about) 1925, so it has a 60' RPO compartment with a (roughly) 25' storage compartment. The personal in the RPO car were Railway Mail Service Postal Employees not railroad employees. In fact, railroad employees were not (officially) allowed in RPO car, but were allowed in Mail Storage Cars.
At one time, there were also Post Office Buses, Post Office Mailboats, as well as RPO "Light-Rail" Cars (back then called: Interurban Cars, Street Cars, Trolley Cars, or Electric Cars).
Hauling the US Mail was very lucrative for the railroads, and railroad companies competed fiercely with speed and on-time dependability in order to win contracts between major cities. By 1880 mail moved on ~88,000 railroad route miles, by 1890 this increased to ~147,000 miles, by 1900 to ~184,000 miles, and by 1910 to ~228,000 railroad miles (over 90% of total railroad route mileage). And, depending on the route, there could be from one to dozens of trains carrying mail.
Many railroads operated "Fast Mail" trains consisting only of mail cars, sometimes on schedules faster than the fastest passenger train on the same route. Some of the best passenger trains in the country carried an RPO car including the famed "20th Century Limited" between New York - Chicago (and reverse). The museum's RPO car operated on a train called the Empire Builder, which ran between Chicago and Seattle on the Great Northern Railroad and the Chicago Burlington & Quincy Railroad, and was painted to match the color scheme of the train (as was Century's RPO). Most RPO cars were painted in a solid dark-green paint scheme.
The peak of railroad mail operations was in the 1920's. At their height, over 4,000 Railway Post Office (RPO) cars were used on over 9,000 train routes covering more than 200,000 route miles in North America. While most of this service consisted of one or more cars at the front of passenger trains, many railways operated solid mail trains between major cities; these solid mail trains would often carry 300 tons of mail daily. After 1948, the railway post office network began its decline, although it remained the principal intercity mail transportation and distribution function within the Post Office Department. 794 RPO lines were operating over 161,000 miles of railroad in that year.
RPO cars were equipped with a mail-hook which allowed mail sacks to be picked-up while the train was moving. The mail-hook - or mail catcher - was developed in 1869. Prior to this, a postal-employee caught-the-mail-on-the-fly by using his arm! (In a pre-OSHA world.) The following video, from the Smithsonian (which has their own RPO car), has some shots (at the very beginning) of mail bags being snagged from the mail crane by a moving train.
How many people worked in the car?
Museum's RPO car has a 60' (foot) mail compartment, so there would be 6 to 10 men working. This depended on the season though; with Christmas being the busiest.
How long did it take for mail to get from (say) the West Coast to the East Coast?
As the RPO cars were hauled (mostly) on passenger trains, the mail transit time was directly proportional to how fast these trains were. The US passenger trains were the fastest in the year 1957, when 77,460 route miles (35% of the total) had average speeds over 65 mph, and 10% of the route miles had average speeds over 70 mph. Note, these are the average speeds, so tops speeds were considerably higher; sometimes over 100 mph. See the FAQ: "Why doesn't the US have fast trains" in the "Fast Trains" page for why 1957 was the fastest year. Below, is an example of the elapsed time, for various years, for the fastest train between Chicago - Oakland (2260 miles), and Chicago - New York (960 miles), a total distance of 3,220. Note that, no single train ran the entire distance; the mail would be transferred between trains in Chicago. The transfer time would be a few hours.
Times from Chicago to:
Oakland New York Total
Year hours/days hours/days hours/days
1910 83 / ~3.5 24 / 1 107 / ~4.5
1921 69 /~3 21 / .9 90 / ~3.75
1939 58 / ~2.5 16 / .66 74 / ~3.2
1950 39 / ~1.6 16 / .66 55 / ~2.33
1950 was about the fastest that this route combination ever got. Not counting the transfer time, the average speed for the 3,200 mile coast-to-coast trip was about 58 mph; pretty good for letter. Add a day for local handling on either end plus the transfer time, and that's (very roughly) how long it would take. It should be noted that the New York City - Chicago RPO route was the nation's busiest at this time, as New York City and Chicago were the 1st and 2nd most important areas of the country. New York City was the financial center of the nation (like today), and the Chicago area was the largest manufacturing center of the nation. It was said that during WW2, the Chicago area produced 10% of the entire nation's GDP. The New York Central Railroad, which operated the New York - Chicago RPO route, ran many mail-train each day between these two cities.
How did the mail sorting process work?
What follows is a very very simplified description of how a 1st Class letter got from one city to another on an RPO car.
Let's say, it’s May of 1945 (before the Museum's RPO car was put into service), and a letter is mailed in Seattle and addressed to Podunk Iowa. A clerk in the Seattle Post Office would look at the letter and determine if the address was for Seattle. If so, it could be dealt with locally. But our letter is for Iowa, so the next determination would be: which RPO Car the letter has to go on so it can reach its final destination. In Seattle, there are 3 RPO Car routes the letter could go on: north towards Bellingham (and Canada); south towards Tacoma, Olympia, and Portland; and east toward Spokane and beyond. Our letter is going east. The Iowa letter is put into a large mail bag, along with other letters going east; some only going as far as (say) Spokane WA, and thousands of others going to (pretty much) every state south of and east of St. Paul MN. The eastbound RPO Car leaves Seattle at 9:30pm, and is part of the consist of the Great Northern Railroad's Empire Builder train. Prior to departure, the car will be loaded with bags of unsorted mail from Seattle, as well as mail from any connecting RPO's from the north (Bellingham and Canada). As the car itself came from Tacoma, it's already loaded with unsorted bags of mail from there, as well as mail from any connecting RPO's from the south (Portland). When the train leaves, the sorting starts. Clerks take an unsorted bag, unload it on the table, and start looking at each letter to determine which pigeon-hole the letter goes in. There are more than 700 pigeon-holes in a 60' (foot) RPO compartment. Each pigeon-hole is labeled with a destination name. The destination names can be: 1) Post Offices serviced specifically by this RPO Car; 2) RPO lines that connect with this RPO Car (e.g., various RPO's connecting at St Paul, a single RPO connection at Shelby MT for Great Falls and Billings, and others); 3) "large cities" not serviced by this RPO Car but which are the destination point of many letters (e.g., New York City, Washington DC, Detroit); 4) States, 5) special destinations (e.g., foreign countries, "The White House", "Santa Clause", etc...). Eventually, a clerk will pick up our letter and read: Podunk Iowa. Let's say our clerk never heard of Podunk Iowa, so he would yell-out the name and - most likely - one of the other clerks, perhaps with 20+ years of experience - who has 10,000+ destinations memorized, would recognize it, and he'd yell back (something like): "Minny-in-Casey", and the clerk who asked would flip the letter into the pigeon-hole labeled: "MSPL & KC" (Minneapolis and Kansas City". When the "MSPL & KC" pigeon-hole fills up, the letters are taken out, bound with twine, tagged with a "MSPL & KC" routing slip, and the entire bundle of letters thrown into a large bag labeled (something like): "MSPL & KC, TR 17”.
The RPO crew which got on the car in Tacoma will get off in Spokane WA (after 12 hours), and another crew will get on for another 8-12 hours of sorting. The Empire Builder arrives in St. Paul at 10:30 pm, 47 hours after leaving Seattle. The "MSPL & KC, TR 17" bags, along with bags for every other connecting RPO line at St. Paul, as well as bags with mail for the city of St. Paul, are unloaded. All the bags labeled “MSPL & KC, TR 17” – one of which contains our letter – are transferred to the RPO Car of Rock Island Train #17, the overnight train to Kansas City, which originated in Minneapolis. When the train departs, at 11:25 pm, the RPO crew starts sorting mail again. Eventually, the bag containing our letter is worked, and the clerk reads: “Podunk Iowa” on our letter. He recognized this immediately, as this is a town on his RPO line; he’s sorted countless letters to Podunk. He flips the envelope into the pigeon-hole specifically labeled “Podunk Iowa”. As the train speeds south and a few miles from Podunk, the clerk clears the letters from the Podunk pigeon-hole, puts them into a mail bag, seals the bag, and walks to the door of the RPO that has the mail-hook. It’s dark, about 2:20 am. By experience, he feels the train curve to the right; he's about 2 miles from Podunk now… He opens the door: it's raining, but not too bad… There's the engineer’s signal, one long whistle: the Podunk mail-crane is less than a mile away, time to put on the goggles… He waits for the bridge over Podunk Creek: 30 seconds now… The dim lightbulb on the mail crane, barely visible in the rain, looms into view as the train approaches at about 40 mph… He raises the mail-hook with his right arm, kicks off the mail bag for Podunk, the mail-hook snags the new southbound Podunk mail bag off the mail-crane, he pulls the bag in, lets go of the mail hook, and tosses the bag to the pouch-man, more mail to sort… By mid-morning, the Podunk mailman has delivered our letter. Total time, about 3 days.
Why did the railroads lose the business?
By the 1920's there was a highly efficient, competitive, flat-top-road system being financed, built, and maintained by various agencies at all levels of government: Federal, State, County, and Municipal. This effectively rendered about half of the private railroad network commercially unviable. As trucks took over short distance freight service, rail traffic declined, which meant the frequency and speeds of trains declined (as profits declined), which causing the Post Office to seek alternatives to the RPO lines affected. After the Federal Government began building the Interstate Highways in the late 1950's, trucking took over more and more freight service, which caused the railroads to reduce speeds and service on its long-distance routes too. By 1962, only 262 RPO routes were still operating. In September 1967, the Post Office canceled all mail by rail contracts.
The railroad's death spiral didn't end until the late 1970's when the US government deregulated the railroads and eliminated the ICC. See the FAQ: "Why doesn't the US have fast trains" in the "Fast Trains" page.
Eventually, the railroads lost most time-sensitive transportation; with perishables, mail, and package express being the some of the most profitable ones. However, mail and packages still ride the rails in container trains.
The following video was produced by the Post Office in 1956 and shows the 1st day on the job of newly hired Railway Post Office clerk. As it was produced in the 1950's, it has that corny "Leave it to Beaver" feel, which makes it fun to watch.
United States Post Office (1956) Men and Mail in Transit
1st Class Postage adjusted for inflation. The cost in 1900 was more expensive than today (adjusted for inflation) at almost 60 cents for a 1st Class stamp.