I've spent most of my career working at the intersection of operations, pricing, and analytics.

Starting in customer service and operations, then moving into pricing and commercial analytics, I developed a strong understanding of how data impacts real business decisions.

Over the years, I've built multiple Power BI solutions used by commercial managers and sales teams to monitor performance, optimize pricing, and identify growth opportunities.

• 9 years at DHL Express (Customer Service, Operations, Pricing Analyst)

• Built Power BI dashboards for commercial & retail managers

• Strong Excel (Advanced / VBA), Power BI, DAX, Power Query

• Currently working in Enterprise Analytics & Planning

• Supported commercial teams with insights driving revenue growth and margin protection

• Microsoft Certified: Power BI Data Analyst Associate (PL-300)

• Upcoming: DP-600 | PMP

• Power BI

• DAX

• Power Query

• Excel

• SQL

• Commercial Analytics