MultiService Centre (MSC) respects the privacy of people who contact us or request support. This page explains how we aim to handle information responsibly.
We may receive information you choose to share through our client application or official Instagram account, including details relevant to your inquiry or support request.
Please only share information necessary for us to understand your request. Do not send passwords, payment information, or unnecessary sensitive personal details.
Information shared with MSC may be used to:
Review and understand inquiries or support requests.
Communicate with applicants.
Identify relevant community resources and support services.
Manage MSC's operations.
MSC aims to handle information responsibly and limit access to people who need it for their assigned responsibilities. However, online communications and third-party platforms carry privacy and security risks, so absolute confidentiality cannot be guaranteed.
MSC does not intend to publicly disclose private information shared by applicants. Information may be handled by the third-party platforms used to communicate with MSC, in accordance with their own policies. We will not promise that information is never processed or accessed by those platforms.
Submitting an application does not guarantee that MSC can provide assistance, financial support, housing, or access to any third-party service.
Please do not use MSC's application or social media account to communicate emergencies. Contact the appropriate emergency service or community organization directly.
Anyone authorized to help with MSC is expected to respect applicants' privacy, handle information responsibly, and avoid sharing private details without authorization.
MSC aims to communicate respectfully and treat all individuals with dignity. Harassment, discrimination, misuse of information, and unauthorized disclosure of private details are not acceptable.
This policy may be updated as MSC develops its operations. The version published on this website should be reviewed periodically.
MultiService Centre (MSC) is an independent, online-based community support initiative serving Oshawa and Durham Region, Ontario. MSC is not a government agency or a branch of Ontario Works.