Refund policy

Refund Policy

Effective Date: [10-07-2024]

1. Introduction

At MSCA CLASSES, we strive to provide high-quality educational services. We understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the terms and conditions regarding refunds for our services and how we handle your personal information during the refund process.

2. Refund Eligibility

Refunds are available under the following conditions:

• Course Cancellation: If a course is canceled by MSCA CLASSES, you are entitled to a full refund.

• Withdrawal Before Course Start: If you withdraw from a course before it starts, you may be eligible for a full or partial refund, depending on the timing of your withdrawal.

• Withdrawal After Course Start: If you withdraw after the course has started, refunds will be granted on a prorated basis, subject to our discretion.

3. Information We Collect for Refunds

To process your refund, we may collect the following information:

• Personal Information: Name, email address, phone number, and any other contact details necessary to verify your identity and process the refund.

• Payment Information: Details of your original payment method, including credit/debit card information or bank account details, to process the refund.

• Course Information: Details about the course for which you are requesting a refund, including the course name, start date, and reason for withdrawal.

4. How We Use Your Information

The information we collect for refunds is used solely for the purpose of processing your refund request. Specifically, we use this information to:

• Verify your identity and eligibility for a refund

• Process the refund transaction

• Communicate with you regarding the status of your refund request

• Maintain records of refunds for auditing and legal purposes

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in processing refunds, as long as those parties agree to keep this information confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Data Security

We take reasonable measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.

7. Your Rights

You have the right to access, update, or delete your personal information related to the refund process. To exercise these rights, please contact us using the contact details provided below.

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

MSCA CLASSES  

Singh Villa First Floor Sanjauli Shimla 171006

mscaclasses@gmail.com

9459620075