Need help, want to report a bug, or have feedback?
Email us: admin@orintech.net
Typical response time: 1–2 business days
1) FASTEST WAY TO GET HELP
When you email us, include:
- Subject: “Morebirds Support”
- Device model (e.g., iPhone 13)
- iOS version
- Morebirds app version
- What you expected vs. what happened
- Screenshots or a short screen recording (if possible)
If the issue is a crash:
- Tell us what you were doing right before it crashed
- Whether it happens every time or only sometimes
2) COMMON TROUBLESHOOTING STEPS
A) App crashes / freezes
1. Force close the app and reopen it
2. Restart your device
3. Update iOS to the latest version available
4. Update Morebirds to the latest version available
5. If the issue persists, email us with the details listed above
B) Lag / stuttering / overheating
1. Close other running apps
2. Ensure you have at least 1–2 GB free storage
3. Restart your device
4. Lower device load (turn off Low Power Mode if it reduces performance, or toggle if needed)
5. Email us if performance remains poor (include device + iOS + app version)
C) Ads not loading (rewards not working)
1. Check Wi-Fi / cellular connectivity
2. Relaunch the app
3. If you use VPN or ad blockers, try disabling them temporarily
4. Note: if you decline tracking permission on iOS, ads may be less personalized (still functional)
D) Sound / audio issues
1. Check Silent Mode and volume
2. Toggle mute/unmute in game settings (if your app has it)
3. Restart the app
E) Progress / saved state questions
If your app uses local storage only:
- Reinstalling the app may remove local progress
If your app supports cloud save / Game Center (if applicable):
- Verify you are signed in and online
(If your app behavior differs, edit this section to match your implementation.)
3) FEEDBACK & FEATURE REQUESTS
We welcome feedback.
Email subject: “Morebirds Feedback” or “Morebirds Feature Request”
Please include:
- What you want changed/added
- Why it improves gameplay
- Any examples/screenshots
4) REFUNDS & BILLING
If your app has purchases (if applicable):
- Purchases and refunds are handled through Apple.
- For refund requests, use Apple’s “Report a Problem” flow in your Apple account purchase history.
5) PRIVACY QUESTIONS
Privacy Policy: Privacy Policy
If you have privacy questions, email: admin@orintech.net
If you want to request deletion/access to data:
- Because we do not run user accounts in the app, we may have limited ability to identify you without additional context.
- Please email us and include your device model, iOS version, and app version. We will explain what (if any) data can be accessed or deleted based on the third-party services used.
6) CONTACT
Support email: admin@orintech.net
Developer: OrinTech Inc.